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25 reviews from our car dealer reviews community
Leave a review for Available Car Castle Donington
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25 reviews from our car dealer reviews community

Leave a review for Available Car Castle Donington
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"Outstanding recall"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Hyundai and good experience whilst buying the car, laid back approach to sales. Car had an outstanding recall which was not mentioned at all during the purchase. The MOT was done on the day of collection so I asked to see certificate and the screen mentioned recall outstanding. Representative seemed flustered and said that the car would not have any outstanding recalls as the MOT had been done that day and anything would have been sorted, they don’t sell cars with recalls due. Rushed out of the office after being assured it was fine, spoke to Hyundai today and there is a recall outstanding. Absolutely appalling, first time using available car and will be sure to let people knows my know my experience from this # dealership. Dishonest and keen to take your money, sign paperwork and get you out the door. Do not use, plenty of other car dealers around with more reputable and trustworthy approaches to doing business

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+4 Found this review helpful
"Terrible aftercare"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car broke 3 times in 7 months £1000's of bills paid for extra warranty which is a joke. They really do not care about customers. Would not recomend

"Awful service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 3 weeks ago and was promised to pick it up on the Monday morning. 1 hour before pick up, I was rang by the dealership and was told they had to push the pick up date back, due to not enough staff. It’s absolutely ridiculous, 1 hour before pick up!!! Spoke to customer service and they was no help at all, infact very rude!

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+4 Found this review helpful
"Nissan qashqai"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my third car from available car and I can’t knock them at all. I had minor issues at the start with brakes making a noise but was quickly rectified within a week. No pushy salesman either

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+0 Found this review helpful
"Poor company"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't buy the Warranty package it's not worth a paper it's wrote on they just put everything down to wear and tear

Rosemary Graves in response to Poor company

I am having the same problem with them. A four year old car done £18k miles with a siezed turbo…..they say it’s wear and tear!! The warranty is a joke

"Unimpressed!!"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rang the dealership early afternoon to ask about a Ford Focus Zetec S that was for sale. First call someone picked the phone up and put it down again immediately without speaking (I could hear background noise). Rang again and after a pause while the salesman (who was helpful) read a note about an issue, but then told me whatever it was had been resolved, so it was ok for me to attend to test drive. I told him i'd be heading over today as i was keen on the car, to which he reminded me to bring my driving licence, but unfortunately it was all downhill from there. After driving almost an hour from Coventry to see the car i couldn't even find it initially, however the chap on reception pointed me towards another compound where vehicles were waiting to be prepped. On finding the car It was clear it wasn't even driveable as one tyre was completely flat, with the car resting on the rim and the others looking like they weren't at full capacity either. Didn't see a soul in this area to speak to about the vehicle, so left for home. Not having the vehicle prepped (i.e. clean) wasn't an issue, but why would you tell people it's ok to test drive when it clearly isn't? After a long jurney to get there i'd have expected it to be roadworthy at very least. Worryingly there was a note on the screen telling staff not to carry out checks on it, which to an outsiders eye doesn't fill me with confidence. Wasted a two hour round trip.

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+9 Found this review helpful
"Avoid this place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this place cars are all tarted up to sell after sales team are the worst I've ever seen

"BMW Series 1 transfer case faulty!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a BMW Series 1 2013 around 20 months ago. Some months ago a warning came up about the front drive system. After the regular service they found out that the transfer case is faulty! It looks like someone changed just the oil in the transfer case to get over that fault for a while. So now i can pay £3500 extra on a new transfer case! Well played Avaiable Car could done it better! This should be a warning for everyone. Be careful with this company!

"Review"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took the warrenty pack out when we purchased a car from available car. The water pump has now had to be replaced and the warrenty company won’t cover it. I had the same issue with my previous car brought from available car when the dual mass fly wheel also went. The warranty won’t cover wear and tear. What a waste of money and I would advise anyone not to purchase the warranty from them.

Poor company in response to Review

Same here had my warranty dismissed said it was down to wear and tear absolutely disgraceful warranty is not worth the paper it's wrote on

Mr Robert hall in response to Review

Same here this mis-sold me the warranty available cars told me that everything would be under warranty it's not worth a paper it's wrote on they RAC reviews on them is disgusting hundreds and hundreds of complaints Amazon I have a solicitor dealing with them right now see available cars in court bunch of cowboys

Rosemary Graves in response to Review

Absolutely agree!! I am having exactly the same problem……avoid!!!!

"Mini Faulty "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Engine management light Drive Train fault Gear Speed fault Car back in again 3rd time in so many weeks 14k car Garage team rubbish Avoid Solicitor now dealing with them as full of excuses

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Dealership Information

Available Car Castle Donington is an Franchise dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
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Ratings
25 reviews1.8 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
4
Poor
4
Terrible
13

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    Address

    Available Car Castle Donington
    Station Road
    Derby
    Leicestershire
    DE74 2NL

    Get in touch

    0800 996 1280
    https://www.availablecar.com/FindUs/CastleDonington

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    Dealership Statistics

    12%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Available Car Castle Donington

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