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24 reviews from our car dealer reviews community
Leave a review for Benedicts Of Bristol
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24 reviews from our car dealer reviews community

Leave a review for Benedicts Of Bristol
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"Friendly and not pushy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my second car from Benedicts. Very friendly team with no “hard sell “.Finance was easy to sort out,at a good rate.

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+0 Found this review helpful

Amanda from Benedicts Of Bristol in response to Friendly and not pushy

Thank you for your review.

"Need To Imrove Customer Service!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would I recommend Benedicts of Bristol Absolutely not! The Business owner has no sense of customer service and negotiation, indeed he just hid in his office.

Amanda from Benedicts Of Bristol in response to Need To Imrove Customer Service!

Sorry we didn't meet your expectations on this occasion. We hope you are enjoying your new car regardless.

"Thanks Bob and Ben "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a very good experience and Benedicts of Bristol. Would highly recommend to anybody and will certainly buy from them again.

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Amanda from Benedicts Of Bristol in response to Thanks Bob and Ben

Thanks for a great review.

"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The boys went above and beyond to ensure a 5* Service. Great showroom, bought a brilliant car. Thanks again guys!

Amanda from Benedicts Of Bristol in response to Great experience

Thanks for taking the time to leave us a great review.

"Smart car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a little smart car today from Benedicts of Bristol. I found Jake very helpful and car was just as described if not better more than happy would definitely use them again.

Amanda from Benedicts Of Bristol in response to Smart car purchase

Thanks for a great review.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car of benedicts of bristol delt with bob very helpfull and made you fill welcome would recommend this company to any one looking for a car.

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"A very pleasant buying expirience. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the car I wanted on Autotrader and arranged to go and see it. Afterwards I Googled this site and was put off. To be fair on the Benedicts I rang them to say why I would not be coming. They said why not have a look at Autrader's reviews and I was very pleased I did. This is the review I posted with them a week after buying the car Altogether a pleasant experience. When I visited I was shown the car by Mark and took it for a drive. He went carefully though all the service records etc. and allowed me plenty of time to look at them myself so I felt confident I had missed nothing. I went away to think overnight and then rang the next day a put a deposit on the car. I returned next day to collect it and again was carefully taken through all the documentation by Mark. I bought a 3 year RAC warrantee so given its main dealer service record, current rust warrantee, HPI provide by them and 5 month old MOT I feel well covered. The car, a Mazda MX5, four and a half years old, 10,000 miles on clock, one owner is an absolute joy, and after a week of driving it I have found nothing that disappoints me. I am so pleased I went to see it.

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+4 Found this review helpful

Amanda Bartle-Jenkins from Benedicts Of Bristol in response to A very pleasant buying expirience.

Thank you for taking the time to leave such a lovely review. It was a pleasure to be able to help you and we look forward to seeing you again in the future.

"ignorant manager with a bad attitude"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not every person has the money to pay £10000 for a car, but when a car is advertised as a cheap trade in for £1500 and advertised as clean for year and in good condition, then that is what you would expect to see, but when you turn up and see damaged panels, no water in the engine, oil below min, brake fluid well below min, problems with the pullys on the engine causing noise, interior looked like cattle had been kept in it. and then when we mentioned to the manager that there was a few issues with the car, his reply was well the trouble is you people turn up hear wanting a good car for nothing? take it or leave it, after all what do you expect for £1500, you cant buy a bcycle for that now? well my answer to you is, i do not like to be spoke to like something stuck on the bottom of a farmers boot, i do exspect a car that is safe to be on the road, and by looking at the front brake disc pads, it should not have been, this may explain why the fluid in the brake fluid tank was empty. your reply was disgusting. your attitude was disgusting, it was quite plain to see that in your eyes we were just working class persons on a budget, so because we did not have £10000 to spend you could not be bothered, and you made this 100% clear. thank you Benedicts of Bristol.

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+3 Found this review helpful

Staff from Benedicts Of Bristol in response to ignorant manager with a bad attitude

Thank you for taking the trouble to write a review.I am disappointed that your buying experience fell short of your expectations.However,I feel I must take issue with your version of events.You rang on Friday afternoon and asked to view the car early Saturday morning.I explained that the car had only recently arrived on site and had not been cleaned.You replied that was fine,and asked to leave a deposit to reserve the car.You and a colleague arrived before we were open but one of our staff found the keys and let you carry on looking.You expressed to me that although it was cheap there were items that needed renewing and asked if I would reduce the price.I said I was not prepared to do that.You both left the premises.The conversation was good humoured with banter between the 3 of us.

"BMW 320 Coupe"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After purchasing a BMW Coupe from Benedicts in May I was initially faced with a lot of issues. The week I purchased the car the engine light came on, so naturally I returned it to the garage. Initially their stance was you pay half and we will pay half or alternatively bring it back and we will fix it. I did take it back to them, however after previously being stung by another car dealer in previous years I didn't hold out much hope. After the first repair (that they paid for) the car failed again shortly after. I then contacted Ben who asked me to bring it back to put it in with their specialists. I returned it to them in June to have further work done. They did keep it for a month, however this was due to their mechanics re locating but they loaned me a courtesy car. Unfortunately after £1300 worth of work the car failed again! Therefore I contacted Ben and he explained that I could take it back to the specialist, which I did! After getting it back the other day things seem to have gone well! It hasn't been the most ideal situation, however I don't think it could have been predicted. Ben at Benedicts has been quick to respond everytime I have had an issue and has covered the cost of repair each time it went in staying true to his word (I reckon in total the work has amounted to about £2500) Ben is a good guy, and after being stung by a massive prick in previous years Ben has managed to restore my faith in humanity. In my opinion Bob is unreliable, fails to reply to messages and fobs you off. In summary I don't feel that Benedicts could have done anything better as they did everything the could. The moral of the story is, don't buy a German car! I've had 4 and they have all managed to pull my pants down!

Davine Goodchild in response to BMW 320 Coupe

They caused horrendous problems to my husband and myself, their website should be reported to the trade descriptions act, they clearly have no garage as displayed, and operate out of a industrial unit. Once they've got your money, when complaining you no longer exist, beware as they will fob you off with excuses after excuses, but do nothing to solve the problem, beware they do not attempt to drag out your time limitation of 30 days when making a complaint, under the new 2015 Consumers Trade Act. My advice and my husband's; give them a wide berth and make sure everyone knows about them.

"Guest"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have dealt with Benedicts a number of times and they are fantastic. Ignore these few bad reviews from people who obviously do not understand how the car sales industry works (ie first come, first serve - at least they are good enough to let customers know about other viewings on cars, which a lot of other car businesses do not). Their customer service is brilliant and they always go above and beyond to make sure that the customer drives away happy. These few reviews just go to show how some people can never be pleased and do not consider that it is a very busy business and that phone calls and emails will not always be answered within 5 minutes. You only have to look at their Facebook page to see a plethora of 5 star reviews all commenting on excellent customer service. I look forward to dealing with Benedicts again in the future and have recommended them to all my friends and family.

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Dealership Information

Benedicts Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
24 reviews3.5 out of 5 stars — Rated Average
Excellent
13
Very Good
2
Average
1
Poor
3
Terrible
5

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  • Contact Information

    Address

    Benedicts Of Bristol
    Unit 5 Pagans Hill Farm Estates Scot Lane
    Bristol
    Bath and North East Somerset
    BS40 8UN

    Get in touch

    01275 463013
    http://www.benedictsofbristol.co.uk/

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    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    45%
    Percent of reviews responded to by this dealer

    Additional Information About Benedicts Of Bristol

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