I arranged a viewing on a car yesterday for 3 PM today. Having explained how keen I was to purchase I was told that the vehicle would be available to take if I so chose. This morning I had a call whilst at work from Jake to tell me that Bob had arranged a viewing just prior to mine. Keen to see the car, I took a half day holiday to get there earlier as suggested. After a 2 hour drive I called, stuck in traffic to be told that they had the other viewer in earlier and would advise if a sale was struck. After finally arriving and having not received a call, I phoned to check of availability. I asked to speak to Jake, but was told he was on a test drive. Explaining the reason for the call, the person I spoke to told me that the car had been sold and that they were a sales organisation. Please don't waste your time like I did. Yes I understand the importance of sales but customer relationship is equally important. They are cowboys who don't care about the customer. Check out the garage in Thornbury (not ford). True honest company.

In Feb. 2016 after seeing an advert for a 54reg Honda Jazz on Autotrader for Benedicks I spoke with the sales manager & agreed to giving a deposit to hold this car. I was told verbally that the car was one owner with 22000 miles with full service history & they would give a comprehensive warranty + a RAC breakdown cover for 3 months this all seemed ok so I arrnged to travel up on the 9th Feb. I was met by Bob the sales manager at the station with the car & was taken to the office , here I had a quick look through the car history & took the car for a short test drive it seemed ok [ only a couple of miles ] . Back at the office went through the paperwork for the sale , I was asked if I wanted the extended warranty I declined & said I was OK with there warranty & breakdown Insurance, problem Bob denied all knowledge of this, I decided I would not press this & completed the sale. I left to drive the 125 miles home & all seeded OK untill I tried to pull away at traffic light near my home [ slight incline ] the car SHUDDERED [ like driving over rumble strips ] I drive around again & repeated the procedure , same. Went home telephoned Bob & the only response was IT WAS FINE WHEN YOU LEFT. Before I phoned I checked the Automatic gearbox oil it was very dark brown [ bad news ] I also went through the service records thre was no evidence of any service on the gearbox according to the HONDA service manual this was due at 4yrs, 7yrs, 9yrs, I told Bob all this but he did not offer any advice other than IF YOU DONT LIKE THE car BRING IT BACK , not very helpfull. The following day I took it to a main Honda dealer who confirmed my worst thoughts the gearbox start clutch was very badly worn/ contaminated , they would flush the old oil out & refill cost £ 150. it may help. I phoned Benedicks & Bob said they would pay half or I could return the car for a refund. I liked the car so I reluctantly agreed . A couple of hours later the car was done but within a couple of miles as bad as before. Honda said the gearbox was very bad and it was due to the lack of service & would have been like this for some months or longer & would get worse & the only way was to replace the clutch cost £850. I decided to return the car [ had the car for less than 1 week ] I phoned Bob who said OK but the return costs would be for me to pay. I believe the fault was known before I purchased it , there is no way a competent mechanic would have missed it . At this I decided to return