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349 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
Leave a review

349 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Like the worst timeshare sales ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went today to buy a car for my daughter. The prices looked reasonable and just wanted a basic car. Found out they charge you £200 over the listed price as an "arrangement fee" so the listings aren't as competitive as you might think. I got over that though. My main beef is they will not sell you the car in any reasonable timeframe without extras. I spent an hour there, listening to their pitch for GardX paint protector (they have a demo area with real shower exhibit), extra warranty (for 1,2 or 3 years according to paperwork), bodywork protection (video to watch), gap insurance (calculations worked out for you) and of course many finance options and a chat with an FCA registered advisor. Because I just wanted to buy the basic car, even after 90 minutes of hard sell, the manager came over to have another go at upselling. I told him I would leave unless he let me just buy the car but he still persisted in trying to sell more stuff I didn't want. 2 hours lost and left without being allowed to buy the car! It's like the worst timeshare hard sell. Please avoid and use an honest local dealer like I will be tomorrow.

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+4 Found this review helpful
"Great Price"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chose these guys for price and the spec I got. Really happy with the deal.

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+0 Found this review helpful
"Part exchanged my old car"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I part exchanged my old car. The price I got was okay so I give them 4 stars.

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"Refreshing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had always brought privately as it worked out cheaper. Found a car that was the same price and spec as ones privately so brought it at Big Motoring World. Refreshing to have all the paperwork sirted and multipoint checks done.

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"Well Prepaired "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a car I wanted through a web search. Happened to be sold by Big Motoring World. Gave them a call and arranged to come and view. The salesman had everything prepped for our arrival.

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"Happilly give these guys 5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happilly give these guys 5 stars. No problems at all and everyone I dealt with were very helpful and friendly.

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"Brilliant service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Robert was brilliant made me feel welcome and made my options very clear and understanding.. he offered me other options witch you would expect from a salesman but was not pressured in anyway. Very happy with my experience.. B.I.G up rob 👍👍👍

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"Excellent Social Distancing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was pleasantly surprised with how safe their social distancing measures were. My wife and I have been very cautious so the care they took was much appreciated.

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"Super Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Super service from start right through to collection.

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"Overall Im happy"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall Im happy with my purchase and service. Would have given 5 stars but there was a bit of a wait at pickup.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
349 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
31
Terrible
85

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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