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336 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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336 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Well organised"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BWM 3 Series purchased January 19th 2021 - Well organised in light of all the current restrictions.

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"Very happy with the purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the purchase. Very well managed social distancing throughout the whole process.

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"Process is quick and easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Did all my browsing and due diligence online before I viewed the car which does save a fair bit of time walking around a forecourt! Rest of the process is quick and easy.

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+0 Found this review helpful
"Complete over the phone"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thankfully I was able to do everything over the phone and arrange pick up from them.

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"Easier online"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I actually found doing everything online a lot easier and less stressful than doing most if it in person. There are a couple of drawbacks but all in all I would happily make my future purchases this way.

"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic from all the team involved.

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"Well handled by the team at Big Motoring"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well handled by the team at Big Motoring World. Feel like I got the best price they would offer.

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"The sales team were so helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't gold on any longer for lockdown to end so contacted them to talk me through click & collect. The sales team were so helpful. Everything was thoroughly explained.

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"Team were fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was hesitant to buy during lockdown but I am pleased to say the team were fantastic in getting everything in place and ready for pickup.

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"Worse experience ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This company sold me an unsatisfactory and not as described car, next day I noticed a problem with it...the customer service has had me going forwards and backwards..they took my car away last week and I know nothing about it (robbery)..I have reported them to trading standards, the ombudsman and will take legal action. Please avoid this company at all they are scummers... unfortunately I have to give them 1 star rating

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+4 Found this review helpful

DUNCAN BROWN in response to Worse experience ever

I did get a refund as they are obliged to but after being fobbed off went down to head office. I'd been ringing every hour prior to that. I was prepared to blockade the sales entrance with the car till spoken to but didn't come to it. They were OK in the end, just be prepared to stay there and not leave till resolved. You have 30 days, legally must refund and car clearly faulty in my case.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
336 reviews3.7 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
28
Terrible
74

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

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    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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