I recently bought a Mini from big motoring world all was fine and dandy until.... A day or so later my tyre pressure was low... took it back they sorted it out. But didn't even bother to put the cap back on my tyre. They decided to just leave it on the floor. Next thing, i noticed was the service light... what happened to the service they give all their cars when they enter the facility. They then gave me a car with next to no diesel (now i know thats nothing to do with them, and I'm not expecting a full tank but after trading my car that has a full tank of petrol, i just expected it to have enough to even get me to my house or a service station, but clearly they allow the car to run dry before refilling) Then we noticed a strange noise coming from the engine, turns out one of the clips holding down a vent was snapped off causing the odd noise. Finally... after just a day of having it. I noticed it kept slipping out of 1st gear, at first i thought it was me. In the fact I'm now learning to drive my new car... but nope. Straight on the phone to BMW and they have diagnosed the issue and will be paying for all the parts and fixing all my issues free of cost. ( however when it first went in to be investigated and diagnosed with the garage members, they forgot to put the air filter back in my car. Luckily i found it in my boot before i drove off and they kindly put it back in) However, i am greatful they give you the warranty. And they have been good so far with dealing with my issue, but tbh you just dont expect to buy a car with this many issues. And the short test route gives you no time to find flaws I was told i would hear from the garage in a few days, and its been a few weeks of constant chasing and me being afraid to drive. You dont expect that when you buy a new car

There was no pressure from Big Motoring World, very through explaining everything and got a decent part ex value for my old car.

Would buy from Big Motoring Wold again without hesitation, process was quick and simple with very little haggling everything was explained and easy to follow

Big Motoring World West Malling fooled me into purchasing a car that was not safe to be on the road. Don't be fooled by their website saying they do all sorts of inspection on the car before selling but the TRUTH is that they DON't. They will force you into buying warranty for the sake of commission they receive but they will never deliver their promise. Its from my personal experience at West Malling branch with floor manager called John (a man not to be trusted) and a financing guy Jey Cer who would do a credit search on your file without your consent. You will be deeply disappointed with these guys. Wasted two days of my life and just wanted to help others. These guys just another cowboy car dealer with fancy suits. AVOID THEM.

The staff at the Big Motoring World West Malling were very easy to talk to, being a first time buyer was a scary situation. They explained all the paperwork which helped put my mind at ease.

All of the staff at Big Motoring World West Malling were so helpful and friendly - even those who were not handling my sale. I felt welcomed, listened to, and valued. They really went out of their way to make sure that I got a car that was just right for me at a fair price. They seemed like honest, trustworthy people and I have complete faith in the car I bought from them.

I purchased a car from Big Motoring World West Malling branch that had been plugged for a leak, unknowing to me all problems started to arise, first a small leak then my heater went, now my car is all blocked up and is in the garage and the repair cost is going to be huge.

Having purchased a Nissan Qashqai 8 weeks ago from Big Motoring World West Malling for £13k, I am diasappointed to report that so far I have needed my brake pads and discs replaced (£300) a new car battery (£270) and new key fob battery- none of which were covered under the free 3 month warranty! Very disappointed!