The customer service at Birchwood was absolutely brilliant, this is by far the best dealership I have ever been to, I will definitely use them again in the future for all vehicle needs! I bought an Audi A1 and the car is incredible, its such a lovely car, looks great, drives perfectly, and it's very me! Due to covid/lockdown we click and collected the car and the dealer had gone above and beyond to get the place safe, restrictions and measures in place - just over-all a great dealership! My daughter was looking for a new car recently too, so I recommended Birchwood, she's just completed the sale and is absolutely over the moon with them too!
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Birchwood Motor Centre from Birchwood Motor Centre in response to 5* customer service!!
Shelley , thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I bought my daughter an Audi A1 from Birchwood Motor centre, and the salesmen were absolutely great, very very helpful, lots of information and friendly and polite. My Daughter is over the moon with the car, she loves it, she's looking after it very well and enjoying it a lot. When we went to get the car, everything was covid-safe, contact free, it was a great set up and they kept all customers and staff safe. I will return to Birchwood again for another car in the future, very very good customer service.
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Birchwood Motor Centre from Birchwood Motor Centre in response to Brilliant customer service
Dainius, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I bought a Vauxhall Mokka from here and its the first diesel I've had, so it took a little getting used to, but I like it, I really like it. The size is great and handling is brilliant on the car, I'm really enjoying it. It was lovely and clean too when I collected! The whole thing was very smooth and quick, no waiting around, they looked after me well.
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Birchwood Motor Centre from Birchwood Motor Centre in response to Smooth process
Thank you for your positive review Alicia, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
We bought a Kia Sportage from Birchwood Motor Centre for my parents in law, they are made up with the car, not got out much it in, but what they have driven of it, its lovely and they are very happy. I dealt with the dealership and sale, and I can honestly say the customer service was excellent, very helpful and friendly. I wouldn't hesitate to buy again from here and I will be recommending to others looking for great customer service and good value cars.
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Birchwood Motor Centre from Birchwood Motor Centre in response to excellent
Collin, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I would like to thank Calvin for everything he did for me when I was buying my new car. He understood my circumstances, and was more than accommodating, he went above and beyond for me. I had my kids with me when I viewed the car, he treated me and the kids really well, he never applied any pressure on me, he was always there when I needed him. I received regular updates from the dealer at each stage. I bought a Ford Focus and the car has been brilliant since buying, its perfect, no issues at all with it, it drives lovely and its in top condition - its like a brand new car, really impressed. I will 100% be back to Birchwood Motor Centre when I need something new, they value their customers and go the extra mile, I was really looked after. Highly recommend.
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Birchwood Motor Centre from Birchwood Motor Centre in response to Calvin went above and beyond.
Sophie, your feedback and comments are much appreciated, I will pass your comments onto Calvin. Thankyou, Birchwood Motor Centre.
I cannot fault the chaps down at Birchwood Motor Centre they really looked after me, I was looking at a Ford B-Max. I mainly dealt with Calvin, he was brilliant, he even made me a cuppa while I waited! Since buying the car has been lovely, it drives well, very comfortable and practical, its fab! I will be back when I'm ready for something new again - top garage and customers at the heart of the business!
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Birchwood Motor Centre from Birchwood Motor Centre in response to 10/10
Kevin, your feedback and comments are much appreciated, I will pass your comments onto Calvin. Thankyou, Birchwood Motor Centre.
I was looking at upgrading my Smart car to a Smart fortwo, I saw a lovely one with this dealer and from first speaking to them, they was really helpful and so polite and friendly. I asked lots of questions and they answered everything, it was really good customer service and the aftercare has been brilliant too. I got a phone call checking how I was getting on with the car and making sure I was happy with everything. The car is lovely, it's a little bigger than my previous one, I'm enjoying it. The car was delivered to me and it was in great condition and very clean! I would happily use this dealer again based on my experience.
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Birchwood Motor Centre from Birchwood Motor Centre in response to Fantastic customer service
Thank you for your positive review Marie, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
I went to Birchwood Motor Centre as I saw a Range Rover Evoque, the guys down there were brilliant, very helpful and friendly. The car is lovely, really enjoying it. I would be more than happy to buy here again and recommend to others.
Reviewer has confirmed their email address
Birchwood Motor Centre from Birchwood Motor Centre in response to Brilliant customer service
Graham, thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.
I recently purchased a Volkswagen Polo from this dealership and I cannot fault them at all, the customer service was brilliant, The car is lovely, I'm really enjoying driving it. I would recommend to others looking for a new car.
Reviewer has confirmed their email address
Birchwood Motor Centre from Birchwood Motor Centre in response to Brilliant service
Thank you for your positive review Claire, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.
I had been in contact with Jamie as I was on the look out for a specific car but at the time they didn't have what I wanted. I wanted a BMW 3 Series, but was quite picky with the spec etc. I got a phone call off Jamie on a Thursday telling me he's just had a nice 3 series in that he thinks I would be interested in, I went down on the Saturday and left a deposit straight away, it was EXACTLY what I wanted. The lads didnt even advertise the car knowing how interested I was. The customer service was second to none, absolutely brilliant, they really looked after me. I went back to collect the car a couple of days after and it was clean, tidy and in great condition. When I'm ready to upgrade I will 100% be back to Birchwood Motor Centre.
Reviewer has confirmed their email address
Birchwood Motor Centre from Birchwood Motor Centre in response to Highly Recommend Birchwood Motor Centre
Nicholas, your feedback and comments are much appreciated, I will pass your comments onto Jamie. Thankyou, Birchwood Motor Centre.
Birchwood Motor Centre has over 25 years of sales experience in the car sales industry. We pride ourselves on our high level of customer care with many happy returning customers.
All cars are HPI Checked and report can be issued upon request.
We have over 120 quality used cars always in stock and cater for all budgets and needs. So no matter what car you are looking for whether it be your first car, family car or that weekend sports car, we have a great choice available. If you can not find the car you want, we would be very happy to find it for you.
We give a no-pressure sales experience within a relaxed environment for when you come and view our cars with help and advice at hand when needed. Our location has its own test drive facilities on site so you are able to drive and inspect the car at your own leisure.
We specialise in offering used car finance regardless of your credit profile. We work closely with main high street lenders and specialist finance companies that cater for those who have a poor credit rating.
We look forward to meeting you, your family and friends and assisting you in buying your next car.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Birchwood Motor Centre
Upper Rainham Road
Hornchurch
Greater London
RM12 4EU
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 17:30 |
Sun | 10:00 - 16:00 |
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