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Thomas and the team understand customer service. I would strongly recommend them to friends and family.
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After visiting mercedes dealership to look at a GLC i then made my way to look at a BMW x4 at BHP. Thomas answered the phone and provided all the information i needed prior to arriving and met us as soon as we arrived a couple of hours later. No sales patter, relaxed atmosphere among a very busy forecourt, given the keys and all the time we wanted to look around at our own leisure. Thomas accompanied us on a test drive and was again courteous and relaxed without pushing a sale. After returning to the office and explaining what is included in the sale (warranty etc) he provided a fair px valuation for my BMW 320d GT and we agreed a dealer for the X4. Negotiations were direct with no nonsense and most importantly, very fair. I rarely opt for px as i prefer to sell privately but I felt so impressed with the service I was happy to do a deal there and then. I left feeling well looked after confident that in the unlikely event i should encounter any issues with the X4 requiring after sales service, that it would be as equally managed as the initial sale. I will certainly be looking at BHP again in the future when it comes to upgrading in a few years.
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Bought a fiat trade-in roughly 7 months ago, it's been cheap to run, cheap to insure, it's been an absolute bargain with no issues and runs like an absolute dream and Tomas has been a pleasure to deal with, will definitely be using him for my next car purchase.
Reviewer has confirmed their email address
I have purchased two cars through BHP and each time they have been very easy to deal with and very accommodating! The after service was quick and no hassle after we found there to be a slight oil leak in one of the cars we brought but BHP were happy to sort it right away. Would happily recommend them.
Looked after from start to finish, really happy with the car I got. I told Tom what I was looking for and he managed to find me something even better than I’d expected. The car is great and they have helped me out so much. My next car will be bought through them aswell!
Thanks to the team & ‘Tom’ who sold me the car. I was actually stuck between two options and probably a ‘pain’ with all my questions. Anyway they helped me make the right choice, the cars is top notch (and turns a few heads). I have no dramas recommending them- painless and smooth. Thanks guys.
Reviewer has confirmed their email address
Great service from start to finish. Highly recommend Bournemouth High Performance :)
Reviewer has confirmed their email address
Having bought from BHP in the past I visited them to source a car for my partner, the attention to detail from Tom and his team were second to none, kept me in constant contact until he had the right car for me, having been into BHP a few times before it is clear they take a pride in what they do with the prep area always immaculate and the team getting cars ready to a high standard......thanks again guys hope to see you again in the future.
Reviewer has confirmed their email address
These guys are Friendly and efficient. I would highly recommend them. A Great service.
Reviewer has confirmed their email address
We bought a BMW 1 series in June 2018 for £5000 from Bournemouth High Performance and traded in our Audi TT for bottom price of £1000 as they said it would be going to auction. 1. After purchase we discovered the break pads were rubbing on the disks because they were badly worn as had a ridge on the edge of the disks (first week of purchase) Their attitude was that it was a trade in and we had to sort it!!, 2. July 2018 Once we had paid for the breaks to be repaired by our own garage we discovered that the noise of the breaks were covering up another noise!!,when we took the car to our garage again, we discovered the differential was faulty and had been topped up with oil. 3. After manny phone calls and after getting no where, we went to trading standards to get advise. They advised us that we had been sold a vehicle that was not fit for purpose & that should repair it or give us a full refund and take the car back. 4. October 2018 after sending trading standard letters and threatening to take them to the small claims court they agreed to replace the differential. 5. December 2018 They replace the differential for a second hand one which we discovered was faulty within 2 weeks. 6. January 2018 they replaced the faulty differential with another faulty differential. 7. Finally in February we gave up on the car and sold it for £2100 As soon as we bought the car and had a problem with it, the boss Thomas was rude, arrogant and unprofessional, he called our beloved Audi TT a peace of junk (if this is the case I’m sorry for the person who bought it off him), insulted our garage ( the one we have used for 9 years), accusing them of lying and making trouble (our garage discovered the falty differential). It wasn’t until we sent letters through trading standards that Tomas did something!! I would stongley advise people to avoid this cowboy outfit. Business is built on trust and customer services and sadly this company lacks in both these areas and more. I would like to say however that Ben in the customer service department was very polite and tried to be helpful but unfortunately the decision maker was Thomas.
Car Dealer Reviews has been made aware that Bournemouth High Performance has moved premises from its original location at The Courtyard, Wharfdale Service Road, Bournemouth, Dorset, BH4 9BT to this location you see published on this page.
If anyone has had an experience at this dealership then please share how everthing went by leaving a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Bournemouth High Performance
24 Charminster Avenue
Bournemouth
Dorset
BH9 1RY
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