I called up about a car expecting to receive a video about it and never did. They came with excuses and confusion and then their colleague told me to ring to ask for the video most likely knowing full well that the car was sold already. I would stay away from Brownroyd i did read the reviews but the car looked so nice but trust me it’s not worth it listen to the other reviews on here. The employees are very inconsiderate and unhelpful.

This is one of the worst companies I have had the misfortune to come into contact with. We made an appointment to view the car due to Covid. We arrived on time and they grunted at us when we arrived. They unlocked the car and walked off back into the office, so had to keep going back to the office. We were passed to 3 different people. We were interested in the car and as we could not test drive we just asked them to start the engine, which sounded rough, when I challenged him on this he was just down right arrogant and rude, ignored me and spoke to my partner as if I did not have a voice or knew what I was talking about, which as a side point my uncle owns a garage and my summer holidays were spent driving cars so I did know what I was talking about!! In addition to this they had put their own body kit on and done a bad job on respraying, again trying to fob us off that this would put value on the car, when Merc dealership informed us that it devalued a car. Even when we then started talking about price, he told us that he could not sell it to us as someone else was coming to look at it, but this was never mentioned when we booked the appointment. We took our money and went and bought a better car from a Merc dealership. Rude, rude, rude and I am not convinced on the quality of the cars. BE VERY CAREFUL with them!!

On the phone these guys were helpful and friendly. Paid £250 deposit and drove 240 miles from London with the view to buy the car. Arrived at the show room and was told to wait as the car was still being prepared. Was not offered any refreshments or a place to sit. We just walked around looking at other cars. No one was bothered to come and make us feel welcome. Car arrived and was told to make the rest of the payment. We expressed that we would like to check the car and have a test drive. Was told no test drive were allowed at present. This was not explained over the phone initially. Than after checking the car found some oil residue on the rocker cover. When this was shown to the Sales person who had not even introduced himself or given his name. The sales person became very defensive and rude. He said take your refund and leave. We were absolutely shocked and had to ask ourselves did he really just say that. However the deposit was refunded and we left immediately. I would strongly advise everyone to avoid these incompetent,unprofessional and extremely rude people.

Initially helpful, put a deposit on a car to reserve it only to be told less than 24 hours later that my car was no longer available to me as one of their directors wife’s was taking it. No offer of help, no option of another vehicle, just a dismissive sales person called Sarge who could not get off the phone quick enough. I asked to speak to the director but as yet no response. It sadly seems that customer care is not a priority

Got a car, noticed it was shaking at high speeds as soon we got on the motorway. Dealership, knowing they haven’t done proper checks on the car tried yo pin blame on us for damaging the wheel. The guy got really aggressive and rude, refused to listen to me. It’s clear he knew about the issue and tried to cover it up by pressuring me. Awful place with abysmal service.