James Clayman from Browns Autos in response to Very bad selling techniques

Firstly i would like to again extend our Sincerest apologies for any inconvenience caused with us refusing to sell you a faulty car that did not meet our high standards we set and refunding your deposit in full 3 days before collection was due. Unfortunately you have failed to mention that we held the car for you for just over 5 weeks, on a large deposit under the agreement we replace the front grill and sort the whining noise which we believed at the point of deposit to be a pulley on the aux belt which we both agreed to before you transferred your deposit to us, when the Front grill arrived a week after this point of deposit we had car sent down to garage for this to be replaced and pulley to be done as well as a PDI. We discovered at this point that a bearing had gone in the auto gear box, so we had car sent to a Auto gear box specialist to be done at a cost of nearly £1400 to us not you. which was a further week away, car then returned to us better but still not right, so we sent car back and again car come back and was not right after promises from this garage that it would be done. This Left us in a horrendous and awkward position but with no option but to pull out of the deal rather than sell you a faulty car especially as you and leave it to chance to see if you would notice slight whine from box. We also did this at the earliest point possible so you would get hotel deposit back which you did, we then returned you £100 for your 2 train tickets as you wanted to make a weekend of it as it was your first visit to Brighton, So to conclude we did not sell The car! As it was not fit for purpose!! We refunded you all your deposit as quick as possible as well as refund you only committed expense of £100 for you train tickets, I appreciate that this must of been frustrating but we have operated with dignity and honesty and we feel this review is only a fair reflection of yourself and not us, as others may of appreciated such values. best of luck with your future car Browns Autos

James from Browns Autos in response to Very bad selling techniques

Apologies again for any inconvenience caused but we have done nothing wrong. As we refused to sell you a car because it still had an issue and was not fit for purpose at the time you wanted to collect it which was a 4-5 hour trip down to us. We refunded your deposit in full and returned you your £100 train fair and we did all this three days prior to you collecting car. We did try to resolve gear box issue but was let down by auto gear box speacialist who failed to get right in 2 attempts at the cost to us of £1400. At point of sale we told you grill needed changing which we did. and and there was whine form pulley from engine which we would do before collectinion. Which later turned out to be a bearing in gearbox. Appreciate your frustrations but we have acted with honesty and dignity and I think we have gone above and beyond on customer service not to waste your time or sell you a faulty car. And this review is only a fair reflection of you . Good luck with your future car Browns Autos

James from Browns Autos in response to Very bad selling techniques

Just checked my eBay mail this morning and your trying to buy the car again now it’s fully repaired so how can you stand by this review? People like you should think before speak as we pride ourselves on customer service. You clearly don’t even believe yourself as why do you want to buy the car again?