Needed to change my car went back to budgen because thats where i bought my cactus from and i am so glad i did ella was fantastic nothing was too much bother from start to finish , she explained everything too me , she phoned me a few times to explain how everything was going , sat with on the day i collected it and went through everything in the car to tell how it worked and she rang today to make sure i was still happy with the car , brilliant service would recommend them to anyone

We bought a car from you and it was faulty from day one. The car started making a terrible noise after driving a few miles. There was no spare tyre or even a battery operated pump in it..Also the executive was very suggestive.

Don’t waste your time or money with budgen motors!! They accuse customers of lying, ignore any emails, calls and customers in person, lie about the cars milage on paperwork and will refuse to fix your car even though it’s under warranty. ETC. The list is endless. I wish i could give them 0 stars

New Peugeot 108 in you g driver lease deal some 13 months ago purchased so that my son can have a safe reliable car to go around d in and get him to and from work as reliable as he can, Ordered a red one, but told that it could not arrive as it was damaged in the car transporter en route!!! He was offered same car , but a metallic blue model with a couple of extras instead, which was in showroom. Because of time restraints, he accepted the vehicle. Asked for evidence of this, but no information forthcoming. The car is now in its 14th month, and has broken down 4 times, everytime with the same problem, when it refuses to start normally out during a journey, when he stops somewhere. Each time the RAC have diagnosed a flat battery, which is because if you put jump leads on, it starts. The car is under a three year lease deal with servicing included. It has been back to Budgens to be diagnosed in each occasion, and they say no fault found. Inconvenience for my son, but he has gone along with until it broke down early last week. Again my son was inconvenienced, and indeed the same RAC man came out to sort the problem, which again was a battery issue. I got involved and arranged for the vehicle to go back to Budgens last Friday, and was duly delivered by my son at 0945 as agreed. I had arranged for him with service reception that the car would not come back until a proper diagnosis had been carried out, and he would have a courtesy car until this time. Upon a phone call at 1645 on Friday, Crystal from Budgen Motors was on the phone, asking my son to bring the courtesy car back, but his car was not ready!! This would of inconvenienced my son again, and his mother took over the phone call, and was told that my sons car was not ready, it needed a battery, which my son has to pay for, and if he does not bring the other car back, then they will report the vehicle stolen to the police!! Customer service at its finest Budgen Motors, Shrewsbury, You really know how to look after your customers, and through your actions, Peugeot UK will now get involved. One very distressed customer now, and financially out of pocket, and you threaten to call the police.... You ouldnt get it right with the order, and you seem unwilling to sort your product out with its issues...... My other son needs a car as well now, and it definitely won't be from Budgen Motors in Shrewbury.

picked up my new car from the dealership on 24th jan , all looked fine and i was happy , two weeks later scratches appeared on the bonnet after the first wash ,,,,so dealership covered them up with something , very worrying , sent photos to the dealership , they did not want to know , the sales manager the salesman done this to me , this criminal activity is not good for renault or me or its customers ,,, spoke to renault uk , they do not care as they have sold a car and got my money ,,,,,,,budgen motors and renault should not do this to its customers ,,,,,,this sort of activity must stop , ripping off customers ,,,,

To start at the very beginning I phoned the Motability person at Budgens Shrewsbury, and spoke to a young lady called Tanya Locker even on the phone she was very helpful, polite and friendly which put me at ease straight away, made me an appointment to visit Budgens to go to see a Vehicle on the Motability Scheme, Tanya was such an expert at her job nothing was too much trouble for her, she showed me a couple of cars and knew everything about them very professional anyway we decided on which vehicle we would like and Tanya even drove it down to our house for us to try it out for my mobility scooter also gave me a test drive, everything went swimmingly, by the end of our test drive we had made our mind up. We gave Tanya the vehicle engine size and colour of vehicle plus trim colour we wanted and within 2-3 days she got back to us and said all sorted we have even received the P.I.N. number to collect the car. Since 1999 we have had a Vehicle on the Mobility Scheme and Tanya is by far the most pleasant polite helpful and down to earth person we have ever had the pleasure to deal with. She is a credit to your company....Valerie and Glyn Jones

bought a car from bugden used car centre at christmas.very polite and helpful give them your money then they dont wanna no.had mot and its gonna cost 500 to fix problems rang about warrenty 8 times and they nvr ring back.asked about a car to help me as i have work he said no cars for 2 weeks.didnt want to help at all.and couldnt give me any answers just a waste of time warrenty means nothing and they dont give a shix.so i live telford and there shrewsbury.so prob cheaper just to pay mot people in the long run i will never use again.