I brought a car from Budgen Motors last summer. Unfortunately whenever people have asked me about Budgen Motors I've just advised to stay well away. I had a salesman called Todd who handled the sale. He answered all questions and made a list of additions and assurances at first but as soon as I paid for the car the service went downhill from there. He became increasingly distant and had to resort to talking via email to confirm details of the handover and he arranged a date when he wasn't working for me to pick up the vehicle. I'll add a list of the issues I encountered that Todd had promised he would ensure were done: - The car had not been professionally cleaned as promised, other than a 5 min wash with a hose (indoors had stains on the seat and dust and the exterior still had some dirt on it) -The spare wheel I had brought hadn't been installed or ordered. I was assured this had been done the day before I went to pick it up. -Insurance to drive the car out of the forecourt hadn't been setup. I was entitled to 7 days insurance with the car I had brought but this wasn't setup which required a very rushed last minute call by another salesman to get this done. -No petrol had been put in the tank despite one of my terms of purchase had been a full tank. And to top it off the documents that they fill in during the handover hadn't been completed meaning the car hadn't been carefully checked to make sure it was ready for handover (this had consequences meaning I had issues days after purchase and only got sorted when I took it to another Renault garage as budgen motors didn't actually fix the problem when I took it back. That however is another horror story. You hear about shady car dealers and pray you never get one. I went to a Renault dealership to try and avoid bad service but sadly I have nothing good to say about them. I do believe my age and forgiving attitude meant that I wasn't taken seriously and they had no problem with delaying and outright lying to me. I will never visit this place again and wouldn't dare let them near my car again. Save yourself some serious hassle and find another dealership.

Very friendly and professional at Budgen Used Car Centre which made buying my new car an easy process.... I called the show room this morning and a gentleman called Sam O, turned my request around within four hours, I left the showroom with my car at 6PM “Ding-dong!” Brilliant service and would highly recommend Budgion however I do feel that the staff uniform needs adapting, you should consider ditching the shirt and bow-tie... Let’s rock with T-shirt, baseball caps and flip-flops. Prino

Recently purchased a vehicle from Budgen Used Centre, had a couple of problems, called left messages but never had a return call. Even asked if they would get their Group Sales Director to call me........nothing. When it's not good at the top it get worse lower down.

Having had a problem with our Renault captur we spoke to service reception to ask would the car be alright to drive into them, the response astounded me it is up to you !!!!!!!! Most helpful NOT so didn't get any sense out of them at all and the car is still under warranty so I think it is up to them to sort the vehicle out. Customer service NIL. Also sent a complaint to the managing director no response Lead. by example!! Answers everything.So in the end spoke to another Renault Dealer in Llandudno Junction who couldn't have been more helpful car in next day and put right. Budgen Motors could learn a lot about customer care from this company. There so many dealers out there wanting your business so avoid budgen

Brilliant experience here! Would recommend Bugden Used Car Centre to all!

Staff with no experience and little or no product knowledge and management are even worse. Discovered Budgen used car centre had had a "clean sweep of staff" just a few months ago. Buy at your peril.

A fantastic experience from start to finish, we first saw the car a 55 plate ford fiesta on autotrader and called to inquire, we spoke to Derek and reserved the car over the phone as we were unable to get down until the Saturday. The transaction and all relevant paperwork was completed in a professional and efficient manner and we drove his new car away the same day. Would not hesitate to recommend Budgen Used Car Centre.

My wife and I just moved back to the UK and popped to the stip of car shops in the town, we walked in to Budgen used car centre and saw some nice cars, my wife pointed to a green car and the salesman snapped that is a different company and they are terrible. I couldn't believe our ears,we walked off and emailed a formal complaint to Budgen.