226 reviews from our car dealer reviews community
Leave a review for Carbase Bristol
Leave a review

226 reviews from our car dealer reviews community

Leave a review for Carbase Bristol
Leave a review
"Poor aftercare "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I reported a fault with my £10,500 Nissan Qashqai within the 3 month warranty period, but because I couldn't take the car to the garage for 4 weeks due to the long distance, work commitments and a booked holiday, Carbase refused to honor the warranty and although they offered to look at the car, any work that would need doing would be chargeable. Wouldn't recommend purchasing a car from Carbase in Bristol for this reason.

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Staff from Carbase Bristol in response to Poor aftercare

Hi Joanne, we're sorry to hear that you aren't satisfied with the service that you've received. We've passed your feedback across for our Senior Management Team to investigate. If you'd like to speak with us please call on 0117 405 7868, or email us at complaints@carbase.co.uk. Kind regards

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish and after sales also, no pressure from sales people, friendly staff and easy process

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Staff from Carbase Bristol in response to Great service

Hi Lee, thanks so much for reviewing your experience ,we're pleased to know that you enjoyed our service.

"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All round amazing service, Highly recommend seeing Taylor at Carbase.

Staff from Carbase Bristol in response to Great experience

Hi Neil, it's great to hear that you enjoyed your experience, thank you for your lovely review! 😀

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ash was fantastic aswell as all the other members of staff, really happy with the service at Carbase Bristol.

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Staff from Carbase Bristol in response to Great service

Hi Hollie, it's great to hear that you enjoyed your experience, thank you for your lovely review.

"Helpful, Kind and easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a couple of cars we wanted to look at, David allowed us to test drive both and help us decide on the car we wanted. Showed us offers and was helpful in going through payment options!

Staff from Carbase Bristol in response to Helpful, Kind and easy

Hi Sam, thanks very much for reviewing us, we're so pleas to know that you enjoyed your experience!

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good experience. Not rushed at all. Great choice of cars. Work needed on our new car carried out quickly and efficiently. Very pleased with the service.

Staff from Carbase Bristol in response to Great service

Hi Clive, thanks so much for your amazing review, we're so pleased to hear how much you enjoyed your visit to our Bristol Store!

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service at CarBase we booked our appointment with Richard Lane, he couldn’t have been more helpful, he gave us so much time & advice while deciding what car was right for us and was so patient in helping us make our decision with no added pressure. We’re very glad we had Richard as our salesman highly recommend him and Carbase Bristol.

Staff from Carbase Bristol in response to Great service

Hi Gemma, thank you so much for reviewing your experience, we're really pleased that you enjoyed yout time with us!

"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Richard Land was very helpful, friendly and professional. He made the process very easy for me in finding a car suitable for my needs and budget. He went the extra mile with his customer service, and was very kind and caring. Highly recommend for anyone looking to buy a car! Thanks Richard and Carbase

Staff from Carbase Bristol in response to Brilliant service

Hi Julie, it's wonderful to know how pleased you are with the service at our Bristol Store, thank you so much for your lovely review.

"Great choice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great choice of cars, Richard was very helpful and friendly.

Staff from Carbase Bristol in response to Great choice

Hi Sanchia, thank you for taking the time to let us know how happy you are!

"Happy customer with Carbase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a car for my daughter. Excellent price and no pressure. David was fantastic and made us feel valued as customers.

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Staff from Carbase Bristol in response to Happy customer with Carbase

Hi Roger, thanks very much for your kind review, it's great to know that you enjoyed our service.

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Dealership Information

Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
226 reviews4.1 out of 5 stars — Rated Very Good
Excellent
167
Very Good
6
Average
10
Poor
19
Terrible
24

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    Contact Information

    Address

    Carbase Bristol
    Netham Road
    Bristol
    Bristol City
    BS5 9PJ

    Get in touch

    0117 911 6514
    https://www.carbase.co.uk/

    Opening times
    Mon 08:30 - 20:00
    Tue 08:30 - 20:00
    Wed 08:30 - 20:00
    Thu 08:30 - 20:00
    Fri 08:30 - 20:00
    Sat 10:00 - 17:00
    Sun 10:00 - 17:00

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Carbase Bristol

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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