Ieuan L, June 2020
"Would recommend to anyone"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great services by Lee Duggan. Made the whole situation so much easier then i expected. Would recommend to anyone.
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Carbase from Carbase Bristol in response to Would recommend to anyone
Hi Leuan, we're so happy to hear how pleased you are with everything, thanks so much for taking the time to review your experience!
Rosie, February 2020
"Honestly I'd Avoid"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Carbase were incredibly happy to sell me the car however convinced me to buy gap insurance (even though I didn't require it as I purchased the car in cash), after realising I didn't need the gap insurance I phoned to cancel and Carbase ensured that they would. One month later I find out Carbase actually set up 3 years worth of gap insurance without notifying me. I have spent hours and hours on hold to Carbase and wouldn't buy from then again.
+0 Found this review helpful
Staff from Carbase Bristol in response to Honestly I'd Avoid
Hi Rosie, we're sorry to hear that you aren't satisfied with your experience and have passed this along for our Senior Management Team to investigate. If you'd like to speak with a member of the team please email us at complaints@carbase.co.uk. Kind regards
Joseph L, February 2020
"Seat Leon Estate in Heinz Orange"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A good experience with a destinct lack of pressurised ‘sales push’ which made the overall experience of buying a car stress free and easy.
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Staff from Carbase Bristol in response to Seat Leon Estate in Heinz Orange
Hi Joseph, thank you so much for your lovely review, it's great to know that you enjoyed your visit with us and we will be sure to pass on your thoughts to the team! 😊
Anneka, January 2020
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from the minute I walked into car base. Very pleased with my car.
+0 Found this review helpful
Staff from Carbase Bristol in response to Excellent service
Hi Anneka, thank you so much for your lovely review, it's great to know that you enjoyed your visit with us and we will be sure to pass on your thoughts to the team! 😊
Matt, January 2020
"Excellent staff, very helpful and friend"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Sales person was very helpful and honest while I was trying to purchase a car remotely. Very simple process, car was prepared well and all questions quickly sorted on the day. Doesn't get the 5 stars because of the mandatory £179 admin fee which isn't reflected in the advertised price. The car was still the cheapest around and came with break down cover so no big deal.
+0 Found this review helpful
Staff from Carbase Bristol in response to Excellent staff, very helpful and friend
Thank you Matt, your feedback is greatly appreciated. We are happy to know you had an excellent experience with us at Carbase Store!
Jamal H, January 2020
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from car base, bilal was very helpful showing me around the car and on the test drive aswell as all the paperwork which was quick and easy.
+0 Found this review helpful
Staff from Carbase Bristol in response to Great service
Hi Jamal, thank you so much for your lovely review, it's great to know that you enjoyed your visit with us and we will be sure to pass on your thoughts to the team! 😊
Adam W, January 2020
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great customer service by Jack. Very knowledgeable and happy to help
+0 Found this review helpful
Staff from Carbase Bristol in response to Great customer service
Hi Adam, it's great to hear that you enjoyed your experience, thank you for your lovely review! 😀
Allison A, January 2020
"very helpful and very friendly staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Taylor was very polite and very helpful and the sale went through quickly and smoothly. All the staff were friendly.
+0 Found this review helpful
Staff from Carbase Bristol in response to very helpful and very friendly staff
Hi Allison, thanks so much for sharing your experience with us, it's great to know that you enjoyed our service!
Liliana C, January 2020
"Professional staff ..."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great experience. ...staff very professional and helpful...
+0 Found this review helpful
Staff from Carbase Bristol in response to Professional staff ...
Hi Lilana, we're so pleased to know that you enjoyed your time with us, thanks very much for sharing your thoughts.
Managing D, January 2020
"Purchase of a Hybrid Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent treatment , first class attitude
And he hadn’t paid me to say this
+0 Found this review helpful
Staff from Carbase Bristol in response to Purchase of a Hybrid Car
Hi, thanks so much for your kind review, it's great to know that you enjoyed your experience!
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