The staff were friendly and helpful. I felt confident with the information given. Issues found with the car are being dealt with promptly and at a time convenient to me.

We part exchanged our car towards a Jeep at Carbase. The staff, especially Lara who dealt with us were amazing. I have never had such a happy experience buying a car, all due to Lara and the superb professionalism of Carbase, wow!

Tristan gave us fantastic customer service from start to finish. He always contacted us when he said he would, he returned our calls quickly and always answered our questions thoroughly. Nothing was too much trouble, he went above and beyond! I would recommend Carbase Bristol to everyone.

From start to finish, great service. From Jo Ramsey to Mirgan to Richard and Laura. Couldn't do enough for me and would use again/recommend to anyone. Thanks again and really happy with my car.

Always use Carbase due to the big selection of cars and stock constantly changing. Duncan and Charlotte were a great help and very patient. Thanks James

Purchased a car on the 8/12/2019 from Bristol branch Due to pick it up 13//12/2019. Whilst in taxi to pick up the new car received a phone call saying car wasn’t ready and can I pick up Tuesday 17/12/2029. They said they would keep me informed and give me a call. Tuesday arrived no news called and when I called fobbed off with all sorts of excuses. Made two complaints neither acknowledged. Finally after a lot of calls to them. They agreed to give me a lease car. Lease car arrived Thursday 19th (eleven days without a car). Lease car was disgustingly dirty and absolutely no fuel. When I went to drive the lease car. It had a puncture !! Called carbase and spoke with David the salesman he said he would send someone arriving ten o’clock the next morning. He didn’t neither did I ever hear from him again. Had to put the temporary spare on and take to garage and pay for a new tyre. My new car was ready Sunday 29 December. Picked up car and returned lease car with half tank of fuel. My new car had zero fuel and I didn’t even receive any sort of apology let alone being reimbursed for fuel and The new tyre on their lease car. Avoid this garage at all costs appalling service. When you make a complaint the salesman your dealing with sees it and deletes it so no complaint was ever registered despite me making two. Do not use or visit this underhand garage. I’ve been put to considerable expense and considerable inconvenience and I didn’t even get an apology.

I reported a fault with my £10,500 Nissan Qashqai within the 3 month warranty period, but because I couldn't take the car to the garage for 4 weeks due to the long distance, work commitments and a booked holiday, Carbase refused to honor the warranty and although they offered to look at the car, any work that would need doing would be chargeable. Wouldn't recommend purchasing a car from Carbase in Bristol for this reason.

All round amazing service, Highly recommend seeing Taylor at Carbase.