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93 reviews from our car dealer reviews community
Leave a review for Carpoint Of Peterborough Ltd
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93 reviews from our car dealer reviews community

Leave a review for Carpoint Of Peterborough Ltd
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"Very disgruntled customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with this dealership or just as bad as every other real review on this website. Don't use this dealership. We bought a car and the next day it wouldn't start took it to a local garage and they said the battery was so old that they hadn't seen one like it for years. Also the rear shocks needed replaced as we kept hearing a bang when going over speed bumps. And while they were fixing this problem they said the front wishbone will need fixed very soon. This should have been picked up in the MOT that they gave the car before we bought it but no surprises it wasn't. Have spent nearly £300 so far and good knows how much more. So wish I had checked on here before I bought,feel so stupid I didn't. And of course no one answered when I called but did straight away when I used a different phone. Wouldn't be surprised to see them on rouge traders one day. If this message can stop just one person from getting ripped off then it's worth it. Don't use this dealership please.

Equally disgruntled customer in response to Very disgruntled customer

Sorry you've had such a bad experience too... I wish I'd found this site before I bought from them, I've had to pay out over a grand in repairs so far. If you are within 30 days, you can demand a refund - check out Which for advice, or google \second hand car refund\". If you paid by card it should also be possible. Best of luck!"

"Lewis Vardy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Renault Laguna of Carpoint of Peterborough 3 months ago I must say that touch wood everything is fine with the vehicle. I bought this car on Finance through Carpoint and application process was very quick and easy. I'm glad I went to Carpoint to purchase my car. I'm really Happy with everything. Thanks Guys.

Badly treated customer in response to Lewis Vardy

Please treat any positive reviews on this site with extreme suspicion, they are unlikely to be from real customers. My own experience (and many other reviews) has been dreadful. The car has required over £1000 of work, and I'm still not sure it's roadworthy. Carpoint have never acknowledged my complaint, and blocked my phone.

"Mike Thomas"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus from these guys few months ago and must say that the vehicle is really good. The sales team were fantastic in helping me find the right car. I needed a car that was fuel efficient and this Focus has done the job so far. I have to give Carpoint 10/10 for excellent service. Very Happy Customer.

"Jon"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello, I purchased my very Citroen C3 from Carpoint a week ago. I am very impressed by this very professional Car Dealership. I spoke to a very friendly person called Parves and his Right hand man Bash. I very pleased with there customer service. I trust Carpoint very much. Touch wood i have no problems with my new car. I am very Happy with Carpoint and it,s Customer Service. I really do Highly recommend them. Thank you Guys.

Severely Jaded Car Owner in response to Jon

Really? That doesn't sound like the loathsome examples of humanity I dealt with. Of course, I can't help wondering if the fact that this suspiciously glowing review has appeared within a few hours of my posting a very damning but fair review is coincidental. If I were a cynic, I'd suspect that the dealer might have posted it themselves in a desperate attempt to offset the mounting number of 1/5 reviews on the site. Don't be fooled, don't buy from them.

Sally in response to Jon

Well I was planning to go to this dealer till I read the first and glowing review. The cynic in me didn't quite believe this glowing report and I had every reason to feel this way after reading more reviews. Shan't be going to this place now, ughh

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"Severely Jaded Car Buyer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not trust Carpoint of Peterborough at all. The car I purchased required £1000 of work in the six weeks since purchase, and the warranty bought with the vehicle covers little of it. The dealer stopped answering my calls as soon as they became aware of a problem, and repeatedly fobbed me off when I called in person. They refused to acknowledge responsibility for a problem, would not reply to a formal complaint and threatened to call the police when I refused to leave without a reply. This seems entirely in keeping with the experiencing of others who have written reviews here. Warranty First have been extremely difficult to deal with, as they refuse to advise on garages that will take on warranty work. The dealer did not inform me that there was a (low) limit to the amount they would pay on a claim. The dealer also mislead me about the quality of the tyres (all have needed replacing.) They claimed to have serviced the vehicle, but failed to pick up on a serious fault. Don't go near them. Advise your friends not to.

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"Mr Smith"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Carpoint of Peterborough are in my opinion useless. Bought a car from them a month ago...took it to the garage yesterday and there's more work to be done to it then the cars worth...The bloke was about as useful as a chocolate teapot...DON'T EVER BUY A CAR FROM HERE!!

"Yes"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Carpoint Of Peterborough and at first the customer service was great. I drove off but had a problem a week later when I got stuck going to work. So I took it to a local garage and a catastrophe of problems arose when the car had an engine diagnosis. There were endless problems which meant I had to pay an extra £300 on top of what I paid so I rang Carpoint and they said they would help with the bill after I picked the car from the garage. I have been ringing their 0800 number endless but have had no answer up to this day. I wouldn't recommend anyone to buy from Carpoint Of Peterborough.

"po3589"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A car was sold to me back in Jan 2013 under the conditions that it would have a mot, new cambelt and water pump. It was slightly expensive but I thought it was ok if a new cambelt was Fitted. That afternoon I took it to my local garage to see if the battery was ok and how much life the tyres had in them. As soon as they got the car up onto the ramp they found a multitude of problems, including a broken bush control arm and split tyres on the inside (although the tread was ok.) I was advised that the car wasn't safe to drive. I contacted the garage and told him I was bringing the car back- he was extremely unfriendly and told me this wasn't possible. Vosa got involved and came out to check the car and failed it's mot. The garage that carpoint used then had points against it but that didn't affect carpoint. Anyway, after writing letters etc and getting advice I realised without taking it to the small claims court I didn't have a leg to stand on so I paid to get all the repairs done and one again had a car. 2 years since and in that time it's apparent that the cam belt or water pump wasn't changed at all, even though there was a receipt for the items dated two days before I bought the car. Avoid this garage at all costs.

"Adam"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car of Carpoint couple of months ago and I am very pleased with it. The service provided by Carpoint was second to none :-). The car was a little bit expensive but you get what you pay for. Would recommend Carpoint!!!.

jan in response to Adam

One does pay extra for service or quality of car, ther are set 'Parker' value for money. You only pay extra if you are rich, selfe.

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"Poor after sale customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had issue with the car as soon as drove away, 1000 pounds worth of work to fix, when contacted the owner of carpoint he did not want to know was rude and made it impossible to return the car (every excuse under the sun), he informed me the car was not brand new and that the car was checked over by him before point of sale, extremely poor customer service! Also the warranty they provided with the car was worhtless because the warranty company would not pay out due to lack of milage I had done since buying, they clamed the responsibility lied with the dealer, but carpoint would accept no responsibility.

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Dealership Information

Carpoint of Peterborough Ltd may be able to help you when you are looking for a used car dealer in Cambridgeshire. Whether you are looking for a Ford, Smart or Vauxhall car; they may have the right one for you. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Servicing
Used Car Sales
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Warranty
Ratings
93 reviews3.1 out of 5 stars — Rated Average
Excellent
46
Very Good
3
Average
1
Poor
3
Terrible
40

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  • Contact Information

    Address

    Carpoint Of Peterborough Ltd
    Harvester Way
    Peterborough
    Peterborough
    PE1 5UT

    Get in touch

    0800 6897979
    http://www.carpointofpeterborough.co.uk

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    Dealership Statistics

    51%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Carpoint Of Peterborough Ltd

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