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44 reviews from our car dealer reviews community
Leave a review for Carpoint Of Peterborough Ltd

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44 reviews from our car dealer reviews community

Leave a review for Carpoint Of Peterborough Ltd
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"Recommend Carpoint"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I have to recommend Carpoint to others. The car that I bought was very good. The service provided by Carpoint was also very good.

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"vauxhall corsa"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

DONT BUY FROM THEM CAR POINT PETTERBORUGH SELLING FAULTY CAR I RECENTLY BOUGHT. DONT REPLY YOUR EMAL BLOCKED YOUR PHONE NUMBER ONLY ANSWER USING DIFFRENT NUMBER OR IF CALL FROM NEW PHONE NUMBER

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"Lack of communication"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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I paid a deposit to hold a car at CarPoint of Peterborough but then was not able to continue, it was then impossible to contact them though I tried many times. I need the money back, I am a disabled pensioner and this amount of money is a lot for me.

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haroon ali in response to Lack of communication

hi same happend to me sold me faulty car not responding my email or phone. blocked my phone number tryng to claim via card company chargs back scheme

"Ford C-max I buy"
5 out of 5 stars See
Dealer's knowledgeable
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Hello, Carpoint. I buy C-max from you in September 2017 last month. I am verry happy with the car. Your service was very good. I like this car very much.

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"Good company"
5 out of 5 stars See
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I would like to say that this company is fantastic. The guys at carpoint go the extra mile. I bought a Ford Mondeo from these and everything from start to finish was absolutely fantastic. Will be back in two years time to purchase another vehicle from them .

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"My Lovely Saab 9-3"
5 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Hello. I purchased a black Saab 9-3 from this car sales company in June. The car is lovely to drive. The services were spot on by this company. I had a choice of 3 Saab's from this company and I chose the black one. The salesman was really helpful and didn't push me one bit to make a choice out of 3 cars. I was given plenty of time to look around the cars before I decided. I would to give this company 5 out of 5 for everything start to finish. I will recommend to family and friends and others out there.

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"DO NOT BUY FROM THESE"
1 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

If you are thinking of buying a car from Carpoint of Peterborough then don't do it! Turn back now nothing but trouble lies ahead for you. They are all kind and helpful till you hand your money over and drive away only to find the car you bought is riddled with faults, then they disappear don't answer the phone ignore letters even those of the court and drag things out to the empty degree to try and make you give up your court claim. They should be shut down or at least reported, Don't buy!

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Haydn in response to DO NOT BUY FROM THESE

These people are liars. DO NOT BUY A CAR FROM THEM. They promised FSH. NO FSH. Dodgy MOT and should never have passed it and now I'm paying for the car to be repaired.

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"After sale service? Er... no."
2 out of 5 stars See
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BUYER BEWARE! Seriously, beware. I had to sue Carpoint of Peterborough Ltd in the County Court and use the services of High Court Enforcement officers to get my money back when they sold me a vehicle that had a pre-existing head gasket problem. All seemed well on first inspection but that was only because a head gasket sealant had been used to disguise the fault. How do I know it was pre-existing? I contacted the previous owner through their contact details on the V5C logbook and he told me! He had sold it “as is” through the motor trade and it ended up with Carpoint. Where in the trade chain the head gasket sealant was added is unknown, and Carpoint may well have been duped themselves as they probably obtained the vehicle at a trade auction. However, their customer service and attitude post-sale is the main issue. As other Carpoint reviewers have observed, the company was very friendly and exceptionally helpful to begin with, even doing minor pre-sale repairs at my request. However, once the head-gasket problem revealed itself after a couple of weeks, everything changed. Emails, letters and telephone calls were ignored, and if I did get a response, the excuses started. They even asked me to get it repaired under warranty and they would cover the excess “as a goodwill gesture”. The answer was categorically no – firstly because the warranty was invalidated by the pre-existing fault, and secondly, it would be fraudulent – Carpoint expecting the warranty provider to pay for their failure to deal with a major engine fault pre-sale. Anyway, as the fault became apparent within 30 days of the sale, the Consumer Rights Act 2015 entitled me to a full refund. Carpoint were oblivious of this, or deliberately ignored their obligation – several requests that they honour my right to a full refund were ignored. An amicable resolution could not be reached so I eventually used Money Claim Online to obtain a CCJ. Carpoint did not defend the action, and default judgment was awarded to me. Surprise, surprise - Carpoint then asked for a set-aside as they “hadn’t received the papers”. However, once the case reached the hearing stage, the Judge remarked that the papers were properly served and that Carpoint had no evidence to defend the claim. I was once again awarded judgment to be paid immediately. No such luck. I had to rely on DCBL High Court Enforcement to visit Carpoint and obtain the full refund plus expenses on my behalf. I am sure Carpoint of Peterborough Ltd sell many cars that are “fit for purpose and of satisfactory quality” – you may be lucky and get a reliable vehicle at a reasonable price - but I would say this very firmly: DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A VEHICLE FROM THIS COMPANY WITHOUT HAVING A PROFESSIONAL AND WARRANTED INSPECTION DONE FIRST – from the AA or RAC, for example. If you don’t, and anything does go wrong, be prepared to receive an evasive response from Carpoint and a long road to getting the problem resolved. A couple of other warnings should you still choose to buy. Carpoint of Peterborough Ltd operate in parallel with another company called Haydex Ltd (both motor traders, information available from Companies House) from the same registered office address and with the same Director – make sure you know which company owns and sells you the car, otherwise you could find yourself coming unstuck if you have to sue for your money back. The free warranty (and any paid-for extension) Carpoint supply is underwritten by Warranty First – this provider applies quite specific terms & conditions which include a limit on any single claim (e.g. £500), and a requirement that the vehicle has been fully serviced according to manufacturer’s specifications by a VAT-registered garage, verified by a service record with valid stamps. If any are missing, a full service must be carried out within 30 days of purchase. And if there are any pre-existing faults, as in this case, the warranty is immediately invalid. READ THE T&Cs VERY CAREFULLY BEFORE YOU COMMIT.

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Megan in response to After sale service? Er... no.

I also had to go through the County Court to get the car they refused to repair fixed just recenty. They too were evasive and totally ignored calls and letters i was left with no oprion but to go to court. I too won the claim and they have not responded to the order. I will go to the high court once deadline is passed if nothing is done and ive not got my money back. DO NOT BUY A CAR FROM THIS DEALER!

"I love my Corsa. Thanks Carpoint"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Hi. I bought a Vauxhall Corsa about a month ago from Carpoint Peterborough and I absolutely love it. The car was as described and was in a very good condition. The salesman Parvz was very helpful and not at all pushy. Carpoint allowed me to make up my own mind about the car without any pressure from the salesman. So far I am very happy with my new car and the services given by Carpoint.

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John in response to I love my Corsa. Thanks Carpoint

Another glowing review after a very bad review. There seems to be a pattern emerging, a 1 star review followed by a 5 star review, followed by a 1 star review followed by a 5 star review. When I phoned to ask about some compensation no-one answers the phone, so I call from a different number and it is answered straight away, until they realise, then they put the phone down on me and will not answer that number again. Be very wary of this company.

"Horrible"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
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I have bought my car 2 weeks ago from car point of Peterborough. They sold me broken car, warranty don't want pay for fix it. The company ignores my calls and e-mails. They do not even deserve one star.

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Dealership Information

Carpoint of Peterborough Ltd may be able to help you when you are looking for a used car dealer in Cambridgeshire. Whether you are looking for a Ford, Smart or Vauxhall car; they may have the right one for you. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
44 reviews2.9 out of 5 stars — Rated Average
Excellent
19
Very Good
3
Average
0
Poor
2
Terrible
20

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Contact Information

Address

Carpoint Of Peterborough Ltd
Harvester Way
Peterborough
Cambridgeshire
PE1 5UT

Get in touch

0800 6897979
http://www.carpointofpeterborough.co.uk

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Dealership Statistics

47%
Would recommend this dealer to family and friends
50%
Thought the dealer was knowledgeable and helpful
47%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carpoint Of Peterborough Ltd

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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