Carpoint Of Peterborough Ltd reviews, Peterborough
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40 reviews from our car dealer reviews community
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40 reviews from our car dealer reviews community

Leave a review for Carpoint Of Peterborough Ltd
Click on the stars to start your review
"Good company"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to say that this company is fantastic. The guys at carpoint go the extra mile. I bought a Ford Mondeo from these and everything from start to finish was absolutely fantastic. Will be back in two years time to purchase another vehicle from them .

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"My Lovely Saab 9-3"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello. I purchased a black Saab 9-3 from this car sales company in June. The car is lovely to drive. The services were spot on by this company. I had a choice of 3 Saab's from this company and I chose the black one. The salesman was really helpful and didn't push me one bit to make a choice out of 3 cars. I was given plenty of time to look around the cars before I decided. I would to give this company 5 out of 5 for everything start to finish. I will recommend to family and friends and others out there.

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"DO NOT BUY FROM THESE"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you are thinking of buying a car from Carpoint of Peterborough then don't do it! Turn back now nothing but trouble lies ahead for you. They are all kind and helpful till you hand your money over and drive away only to find the car you bought is riddled with faults, then they disappear don't answer the phone ignore letters even those of the court and drag things out to the empty degree to try and make you give up your court claim. They should be shut down or at least reported, Don't buy!

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"After sale service? Er... no."
2 out of 5 stars See
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BUYER BEWARE! Seriously, beware. I had to sue Carpoint of Peterborough Ltd in the County Court and use the services of High Court Enforcement officers to get my money back when they sold me a vehicle that had a pre-existing head gasket problem. All seemed well on first inspection but that was only because a head gasket sealant had been used to disguise the fault. How do I know it was pre-existing? I contacted the previous owner through their contact details on the V5C logbook and he told me! He had sold it “as is” through the motor trade and it ended up with Carpoint. Where in the trade chain the head gasket sealant was added is unknown, and Carpoint may well have been duped themselves as they probably obtained the vehicle at a trade auction. However, their customer service and attitude post-sale is the main issue. As other Carpoint reviewers have observed, the company was very friendly and exceptionally helpful to begin with, even doing minor pre-sale repairs at my request. However, once the head-gasket problem revealed itself after a couple of weeks, everything changed. Emails, letters and telephone calls were ignored, and if I did get a response, the excuses started. They even asked me to get it repaired under warranty and they would cover the excess “as a goodwill gesture”. The answer was categorically no – firstly because the warranty was invalidated by the pre-existing fault, and secondly, it would be fraudulent – Carpoint expecting the warranty provider to pay for their failure to deal with a major engine fault pre-sale. Anyway, as the fault became apparent within 30 days of the sale, the Consumer Rights Act 2015 entitled me to a full refund. Carpoint were oblivious of this, or deliberately ignored their obligation – several requests that they honour my right to a full refund were ignored. An amicable resolution could not be reached so I eventually used Money Claim Online to obtain a CCJ. Carpoint did not defend the action, and default judgment was awarded to me. Surprise, surprise - Carpoint then asked for a set-aside as they “hadn’t received the papers”. However, once the case reached the hearing stage, the Judge remarked that the papers were properly served and that Carpoint had no evidence to defend the claim. I was once again awarded judgment to be paid immediately. No such luck. I had to rely on DCBL High Court Enforcement to visit Carpoint and obtain the full refund plus expenses on my behalf. I am sure Carpoint of Peterborough Ltd sell many cars that are “fit for purpose and of satisfactory quality” – you may be lucky and get a reliable vehicle at a reasonable price - but I would say this very firmly: DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A VEHICLE FROM THIS COMPANY WITHOUT HAVING A PROFESSIONAL AND WARRANTED INSPECTION DONE FIRST – from the AA or RAC, for example. If you don’t, and anything does go wrong, be prepared to receive an evasive response from Carpoint and a long road to getting the problem resolved. A couple of other warnings should you still choose to buy. Carpoint of Peterborough Ltd operate in parallel with another company called Haydex Ltd (both motor traders, information available from Companies House) from the same registered office address and with the same Director – make sure you know which company owns and sells you the car, otherwise you could find yourself coming unstuck if you have to sue for your money back. The free warranty (and any paid-for extension) Carpoint supply is underwritten by Warranty First – this provider applies quite specific terms & conditions which include a limit on any single claim (e.g. £500), and a requirement that the vehicle has been fully serviced according to manufacturer’s specifications by a VAT-registered garage, verified by a service record with valid stamps. If any are missing, a full service must be carried out within 30 days of purchase. And if there are any pre-existing faults, as in this case, the warranty is immediately invalid. READ THE T&Cs VERY CAREFULLY BEFORE YOU COMMIT.

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Megan in response to After sale service? Er... no.

I also had to go through the County Court to get the car they refused to repair fixed just recenty. They too were evasive and totally ignored calls and letters i was left with no oprion but to go to court. I too won the claim and they have not responded to the order. I will go to the high court once deadline is passed if nothing is done and ive not got my money back. DO NOT BUY A CAR FROM THIS DEALER!

"I love my Corsa. Thanks Carpoint"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Hi. I bought a Vauxhall Corsa about a month ago from Carpoint Peterborough and I absolutely love it. The car was as described and was in a very good condition. The salesman Parvz was very helpful and not at all pushy. Carpoint allowed me to make up my own mind about the car without any pressure from the salesman. So far I am very happy with my new car and the services given by Carpoint.

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John in response to I love my Corsa. Thanks Carpoint

Another glowing review after a very bad review. There seems to be a pattern emerging, a 1 star review followed by a 5 star review, followed by a 1 star review followed by a 5 star review. When I phoned to ask about some compensation no-one answers the phone, so I call from a different number and it is answered straight away, until they realise, then they put the phone down on me and will not answer that number again. Be very wary of this company.

"Horrible"
1 out of 5 stars See
Dealer's knowledgeable
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I have bought my car 2 weeks ago from car point of Peterborough. They sold me broken car, warranty don't want pay for fix it. The company ignores my calls and e-mails. They do not even deserve one star.

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"Good service provided."
5 out of 5 stars See
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I traveled from Bedford to see a Fiat Grande Punto and it was worth the travel. The car was immaculate and was fantastic to drive. Carpoint of Peterborough sell very good cars at low affordable prices. Will recommend to others.

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John in response to Good service provided.

WHAT A COINCIDENCE !!!! The previous review was a bad review about travelling some distance to your site, then low and behold, a good review appears as if like magic about travelling distance to your site. Do you really think we are all that stupid. This review sounds more like an advert that a review.

"Do not visit this dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was interested in a car that Carpoint of Peterborough was advertising on the Auto Trader website and phoned to get some details. The person I spoke to was a chap call Parvez and was not a tall helpfull, he told me that all the details of the car were on the website and I was to read them. I wanted to know a few more details before traveling quite a distance to view the car. How many owners, what was the condition of the wheels was there any damage on the paint work and if the car had a valid MOT he kept saying "you need to visit the sight and make my own mind up". I then asked him what time they were open to and his reply was, "our opening times are on the website" so I viewed their website and the opening times were displayed as open until 20.00 during week days. We travelled 65 miles to Peterborough arriving at 18.45 to find the site all locked up. Apparently they close at 18.00 and the website is incorrect. Thank you to Parvez for wasting 4 hours of mine and my partners time, we will definitely not be visiting this garage again, it is motor traders like these that give motor dealers a bad name.

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"Great service. Very happy with the car"
5 out of 5 stars See
Dealer's knowledgeable
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I am very happy with the services given by Carpoint of Peterborough. I bought a small Vauxhall Corsa for a day to day runabout. The car is absolutely fantastic and ticks all of the boxes. 5*

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"Not to be trusted!"
1 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I wish I had read the reviews on here before buying a car from Carpoint of Peterborough. The service and MOT offered with the vehicle are not worth the paper they are written on. I purchased a car from them and booked it in with my local garage for a health check/service. The car has numerous faults and the dealer became very aggressive when I contacted him. He has blocked my phone number and has not responded to any of my emails. I have contacted Trading Standards and will not let this go. I will be issuing legal proceedings to try and recover consequential losses. DO NOT BUY FROM HERE - GO ELSEWHERE!!!!

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Wonder Woman in response to Not to be trusted!

Do it, take them to Court, I did it took over 10 months, but I got them there and won! Now they have a CCJ against them, and if they do not comply, it will go to the High Court, and Enforcement Officers.

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Dealership Information

Carpoint of Peterborough Ltd may be able to help you when you are looking for a used car dealer in Cambridgeshire. Whether you are looking for a Ford, Smart or Vauxhall car; they may have the right one for you. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
40 reviews2.9 out of 5 stars — Rated Average
Excellent
17
Very Good
3
Average
0
Poor
2
Terrible
18

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Contact Information

Address

Carpoint Of Peterborough Ltd
Harvester Way
Peterborough
Cambridgeshire
PE1 5UT

Get in touch

0800 6897979
http://www.carpointofpeterborough.co.uk

Opening times

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Dealership Statistics

47%
Would recommend this dealer to family and friends
50%
Thought the dealer was knowledgeable and helpful
47%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Carpoint Of Peterborough Ltd

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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