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34 reviews from our car dealer reviews community
Leave a review for Cars R Us Aberdare

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34 reviews from our car dealer reviews community

Leave a review for Cars R Us Aberdare
Click on the stars to start your review
"SHOCKING & DANGEROUS"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Bought a blue L200 from Cars R Us Aberdare, engine management light came on whilst driving home, took it back and they reset it. The following day the engine management light came on again, took it back and they kept it for almost a week and had to get a few other things done too including replacing rear shock (failed mot in April for being insecure then passed the same day), front cv boot and mounting the spare wheel. When it came back they had racked up 220 miles and not even refuelled, the cv boot had been replaced but was poor quality, the rear shock had not been replaced, just painted (?) and the spare wheel was mounted but not secure, it was moving about and bald! Totally ILLEGAL... engine management light appeared to have been turned off on the dash as code was still showing on diagnostics machine. Called the salesman and stated we wanted to reject the vehicle and he asked us if we would to take it to a garage of our choice to get the work done but we declined.. It has taken a month to get the rejection approved and the vehicle still hasn't been collected and we cannot drive it... Almost 2 months without a vehicle is ridiculous and has held us up in getting a different vehicle.

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"Money orientated"
1 out of 5 stars See
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This garage sold me a car under false pretence. We had numerous phone calls during the week I went up to see the car but their address was wrong on Google and I ended up in Cardiff the first time I went to check it. I asked if they would stay open so I could see it but they wouldn't. So asked them if they could hold the car as I really wanted it. The guy insisted there was nothing wrong with it and everything was fine so the weekend after I travelled up over 200 miles again on a winter's day and by the time I got there it was 5 o'clock and dark. I had a quick look around the car and everything seemed fine it was nice and shiny smelt fresh inside and everything appeared okay. I was shattered as I had done 60 hours at work that week so I asked again just for reassurance that the car was mechanically sound they said yes. So I stupidly bought the car on finance and am still paying for it. At the time I had a Suzuki swift which had a gearbox problem and asked if I could leave it there until next weekend for collection they said yes. They then went on to say they would sell it and give me some money for it only to have them call me the week after and say they're going to start charging me for keeping it there after I said I had already arrange collection but cancelled because they insisted they could sell. In the end I was basically forced in to selling it to them for 30 quid as I couldn't arrange another collection for a suitable time and price. It gets better... Within the first month the cars drive shaft went. The next month there was an oil leak which led to the engine seizing; my garage then told me the car was basically a rig and would also need a new clutch. It wasn't long after that i then needed new tyres and brakes. After that I found there was a leak in the rear shock absorber and I would also need a new front ball joint and suspension arm. They were reluctant to pay anything for any of it! I managed to get a total of £330 from them for repairs which cost me well in excess of £1000. This car has given me nothing but trouble! I am constantly fighting a losing battle with it and it has stopped me from doing a lot things over the past year and 5 months. I wouldn't be far wrong in saying this cars garage bills are now at the price of what I paid for the car itself! STAY CLEAR OF THIS COMPANY you can clearly tell their target market is naive young people with the types of cars they buy. They were constantly aggressive and rude to me during phone calls, threatening me with court and all sorts of things, at the time I felt defenseless and I hope that no one else has to endure the shit that this company has caused me. For a company that also calls themselves mechanics they are utterly shameful! If I had the money for solicitors I would be taking them to court!

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+4 Found this review helpful
"Learnt the hard way"
1.2 out of 5 stars See
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Resolving issues

Just sharing my largely negative experience. Now I accept first part of this is my mistake for letting heart rule head. Test drove car and it did have a misfire problem but said all will be sorted and to come up in a week. "probably a bit of damp in the spark plugs" was the excuse used. Came up a week later drove away with car and it worked ok for a few days and all seemed well, misfire began again and realised air leak noise somewhere and im thinking all sorts of expletives. Because of warranty I went to a pre-approved garage. Mentioned air noise problem and said no vacuum leaks, and then coil pack and spark plugs were replaced.. same story again of a few days later same problem. Took it to a garage i know well and found vacuum pipe not connected by throttle body, turbo actuator fault explaining where air leak noise was and finally car had been remapped poorly and causing it to over-fuel. By now warranty company precede to tell me cars r us shouldn't have given me warranty as it had a modified part on engine so they were no longer interested. Tried to get my money back for the car which i was entitled to do as car was not fit for purpose and was in the 30 days after buying and they refused bluntly and kept hanging up after being extremely abusive on calls from both myself and a family member as didn't like confrontation whilst accusing me of tampering with car in mean time. After a long two months, eventually agreed for cars r us to get it fixed but car was whining still after fix completed on car (remap removed and actuator done). Had gearbox refurbished between this assuming the noise was from this as there was slight play in box. (but this was a known issue on car so cant complain there). My partner saw a spit of black gunk come out of exhaust and rev'd car for me to see it do it again which i suspected was oil but wasn't too sure, so took car to them regarding on going whining and it smoking at idle after a few mins along with coolant slowly going down for me to be told adamantly by the boss Graham... "It's not whinding (yes, said like that) butt" then got another car of the same model and parade it in front of me as if it was "normal" to smoke excessively which it clearly wasn't but as they were in the trade for 20 years it meant then knew more than me. I left as i fighting a losing battle trying to prove car still wasn't right and it was all in my head. Wasn't exactly great to see them on the programme "The Sheriffs are coming" and the same attitude was apparent on that not long after this incident so it sums up what they are about and general reviews off this site seem to prove i wasn't the only one who got on the wrong side of these. Month later and the car started to labour on power and noticed water emitting with a sweet smell from exhaust which i suspect is where coolant was going, oil was almost empty and from then on in I knew it was time for it to go so i part ex'd and lost half the money i paid in 8 months of ownership. Would advise anyone to think twice about going to them as it seems they buy cars from auctions and bodge them together to flog for a quick buck. I bought a dud and they were extremely unhelpful in aftercare with pathetic lies and nasty attitude from both Anthony & Graham.

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+1 Found this review helpful
"Great garage "
5 out of 5 stars See
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Bought loads of cars from Cars R Us Aberdare, staff helpful and cars spot on. Wouldn't use anyone else.

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+0 Found this review helpful
"great service"
5 out of 5 stars See
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I bought my car from cars r us Aberdare i was very pleased with the service. They are very helpful and professional. I would definitely recommend to friends and family.

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+0 Found this review helpful
"Unprofessional attitude"
1 out of 5 stars See
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I recently went to buy a car there after few visits the lies they told me the unprofessional attitude they eventually managed to successfully rip me off. Unfortunately I didn't know about their shocking reputation before I went to Cars R Us Aberdare. Please I urge you do not become their next victim they have no morals.

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+5 Found this review helpful
"Mar-01"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

I bought a car from this dealership, and after just watching them on TV, I have to warn people that they are going to rip you off, like they did me. They should not be allowed to trade. They buy cars at auction, bodge them up and sell them on. I purchased the car for 7k and spent another 3k in the first 3 months getting it sorted. At the time I reported them to trading standards, but was told that I should have got stuff from them In writing rather than over the phone. Do not use Cars R Us Aberdare, or please take a mechanic with you to check the car over before you part with any money.

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"Bad aftercare"
2 out of 5 stars See
Dealer's knowledgeable
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I purchased a BMW from Cars R Us Aberdare in July. The car was clean and in good condition. However, not long after purchase the differential went on it. The dealership have tried to make out like it's my fault but I have spoken to other mechanics who have said that there's no way I could have caused it. I am not happy with the level of after care i have received from this dealership and I would not recommend them or use them again.

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+3 Found this review helpful
"Bobby boy"
5 out of 5 stars See
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I found the staff and the owners more than helpful, they kept their word and you can not ask for more than that. I would reccomend this company

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"Poor customer service"
5 out of 5 stars See
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Very bad customer service. Car was sold with no parcel shelf or towing eye I drover over 90 miles for the car and they are not willing to help and are saying that I must have lost the parcel shelf on the way home.I would not recommend this dealership at all they were really unhelpful.

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Dealership Information

With part exchange, finance and a number of popular used cars to choose from, Cars R Us Aberdare is a used car dealer that may be able to help. BMW, Kia and Land Rover are all available at this car dealership.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
34 reviews3.2 out of 5 stars — Rated Average
Excellent
16
Very Good
2
Average
2
Poor
9
Terrible
5

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Contact Information

Address

Cars R Us Aberdare
Canal Road
Aberdare
Mid Glamorgan
CF44 0AG

Get in touch

01685 881182
http://www.cars-r-us.net

Opening times

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Dealership Statistics

44%
Would recommend this dealer to family and friends
61%
Thought the dealer was knowledgeable and helpful
54%
Thought issues were resolved quickly and easily
2%
Percent of reviews responded to by this dealer

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Additional Information About Cars R Us Aberdare

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