Cars R Us Aberdare reviews, Aberdare
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32 reviews from our car dealer reviews community
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32 reviews from our car dealer reviews community

Leave a review for Cars R Us Aberdare
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"Learnt the hard way"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just sharing my largely negative experience. Now I accept first part of this is my mistake for letting heart rule head. Test drove car and it did have a misfire problem but said all will be sorted and to come up in a week. "probably a bit of damp in the spark plugs" was the excuse used. Came up a week later drove away with car and it worked ok for a few days and all seemed well, misfire began again and realised air leak noise somewhere and im thinking all sorts of expletives. Because of warranty I went to a pre-approved garage. Mentioned air noise problem and said no vacuum leaks, and then coil pack and spark plugs were replaced.. same story again of a few days later same problem. Took it to a garage i know well and found vacuum pipe not connected by throttle body, turbo actuator fault explaining where air leak noise was and finally car had been remapped poorly and causing it to over-fuel. By now warranty company precede to tell me cars r us shouldn't have given me warranty as it had a modified part on engine so they were no longer interested. Tried to get my money back for the car which i was entitled to do as car was not fit for purpose and was in the 30 days after buying and they refused bluntly and kept hanging up after being extremely abusive on calls from both myself and a family member as didn't like confrontation whilst accusing me of tampering with car in mean time. After a long two months, eventually agreed for cars r us to get it fixed but car was whining still after fix completed on car (remap removed and actuator done). Had gearbox refurbished between this assuming the noise was from this as there was slight play in box. (but this was a known issue on car so cant complain there). My partner saw a spit of black gunk come out of exhaust and rev'd car for me to see it do it again which i suspected was oil but wasn't too sure, so took car to them regarding on going whining and it smoking at idle after a few mins along with coolant slowly going down for me to be told adamantly by the boss Graham... "It's not whinding (yes, said like that) butt" then got another car of the same model and parade it in front of me as if it was "normal" to smoke excessively which it clearly wasn't but as they were in the trade for 20 years it meant then knew more than me. I left as i fighting a losing battle trying to prove car still wasn't right and it was all in my head. Wasn't exactly great to see them on the programme "The Sheriffs are coming" and the same attitude was apparent on that not long after this incident so it sums up what they are about and general reviews off this site seem to prove i wasn't the only one who got on the wrong side of these. Month later and the car started to labour on power and noticed water emitting with a sweet smell from exhaust which i suspect is where coolant was going, oil was almost empty and from then on in I knew it was time for it to go so i part ex'd and lost half the money i paid in 8 months of ownership. Would advise anyone to think twice about going to them as it seems they buy cars from auctions and bodge them together to flog for a quick buck. I bought a dud and they were extremely unhelpful in aftercare with pathetic lies and nasty attitude from both Anthony & Graham.

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"Great garage "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought loads of cars from Cars R Us Aberdare, staff helpful and cars spot on. Wouldn't use anyone else.

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"great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from cars r us Aberdare i was very pleased with the service. They are very helpful and professional. I would definitely recommend to friends and family.

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"Unprofessional attitude"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently went to buy a car there after few visits the lies they told me the unprofessional attitude they eventually managed to successfully rip me off. Unfortunately I didn't know about their shocking reputation before I went to Cars R Us Aberdare. Please I urge you do not become their next victim they have no morals.

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"Mar-01"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this dealership, and after just watching them on TV, I have to warn people that they are going to rip you off, like they did me. They should not be allowed to trade. They buy cars at auction, bodge them up and sell them on. I purchased the car for 7k and spent another 3k in the first 3 months getting it sorted. At the time I reported them to trading standards, but was told that I should have got stuff from them In writing rather than over the phone. Do not use Cars R Us Aberdare, or please take a mechanic with you to check the car over before you part with any money.

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"Bad aftercare"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW from Cars R Us Aberdare in July. The car was clean and in good condition. However, not long after purchase the differential went on it. The dealership have tried to make out like it's my fault but I have spoken to other mechanics who have said that there's no way I could have caused it. I am not happy with the level of after care i have received from this dealership and I would not recommend them or use them again.

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"Bobby boy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
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I found the staff and the owners more than helpful, they kept their word and you can not ask for more than that. I would reccomend this company

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"Poor customer service"
5 out of 5 stars See
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Resolving issues

Very bad customer service. Car was sold with no parcel shelf or towing eye I drover over 90 miles for the car and they are not willing to help and are saying that I must have lost the parcel shelf on the way home.I would not recommend this dealership at all they were really unhelpful.

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"Poor customer service"
4.2 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I purchased a vehicle from this dealership in June. The vehicle had issues which the warranty have covered but the car was not ready on the day that I was supposed to collect at and the dealership have very poor communication skills and no interest in customer service. i would not recommend this dealership.

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"D Jones"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car in March 2016 a lovely 207 then they told me I couldn't have the car a sphere was too much work needing to be done. That was fine...then they said they'd give me a full refund apart from £50 that I paid on card and would send me a cheque for £50. That was also fine. But I never got my cheque. After trying to contact them numerous times They kept fobbing me off. So I would never go to this place for a used car and I urge other buyers to avoid this awful car company if you don't want to be treated like me.

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Dealership Information

With part exchange, finance and a number of popular used cars to choose from, Cars R Us Aberdare is a used car dealer that may be able to help. BMW, Kia and Land Rover are all available at this car dealership.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
32 reviews3.4 out of 5 stars — Rated Average
Excellent
16
Very Good
2
Average
2
Poor
9
Terrible
3

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Contact Information

Address

Cars R Us Aberdare
Canal Road
Aberdare
Mid Glamorgan
CF44 0AG

Get in touch

01685 881182
http://www.cars-r-us.net

Opening times

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Dealership Statistics

46%
Would recommend this dealer to family and friends
65%
Thought the dealer was knowledgeable and helpful
58%
Thought issues were resolved quickly and easily
2%
Percent of reviews responded to by this dealer

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Additional Information About Cars R Us Aberdare

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
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