BMW purchased at Cardiff CarShop last month. Jamie, the manager said he'd be willing to include the cost of the 2nd key if I gave them a 5* review. This was written into the sale agreement (the key not the 5* review). I'm still waiting for my key after a month of continually chasing the garage for it. I've now dealt with Kelly, Jamie and now Stan at customer services, all assuring me it'll get done! In my humble opinion, paying £19k for a vehicle shouldn't require this much effort for a 2nd key. Understandable if it was a back street garage selling me a £1000 motor. On a positive note, they were pleasant to deal with, up to and including the point of purchase! Overall, a disappointing service as I am still waiting for the 2nd key to materialise. Therefore, a 5* review cannot be left as this wouldn't be a fair reflection of service received.

I would like to thank Sandro Ford for his help choosing our car and for his help following the sale, much appreciated

Absolutly discusting ..after sales are a waste of space. Been back 5 times about the samesame problem..another 3 days waiting for a phone call I would never buy another car from them or recommend them to my worst enemy ...

Jon has maintained contact with all updates regarding my vehicles and has gone above and beyond his duty. He has also updated me regarding the purchases I have made for myself and for my father who's finance i manage.

Thanks Darius for Making buying a car pleasant experience I thoroughly recommend.

1) As the MOT on the car I was buying had less than 6 months to run I was told that prior to collecting the car it would be given an MOT and I would be given a full 12 month certificate. I collected the car and on arriving home discovered that no MOT had been carried. A slight inconvenience as they did collect the car a few days later and carried out the MOT 2) Not having had an in-car SatNav system in my other cars I decided to check how it worked and the message 'No SD card' was displayed. I contacted the dealership and was told that they had forgotten to give it to me when I collected the car. I did receive the SD card a few days later and luckily not a serious problem. However had I not checked and then tried to use the SatNav system in a few weeks it would not have been operational. 3) However a far more serious problem was the missing second car key. When buying the car I was assured there were two keys, which is essential in this electronic time. On collecting the car I was given only one key, and when I asked for the second one I was told that it would be sent on to me. After a few days I contacted Carshop Cardiff and was told that they were still looking for the key. I then received an email stating that the car was valued as having only one key, which turned out to be a lie, as the document I received clearly stated in writing that there were two keys present and I was also told this when I collected the car. Cardiff carshop continued to search for the key but after almost FOUR weeks they admitted that the key was indeed lost and that Carshop Cardiff would arrange for a replacement, this took another four weeks, a total of eight weeks to provide a key which I expected to have when I collected the car! 4) As Carshop Cardiff had not been in any way proactive during this time, I had to contact them on many occasions to prompt Carshop into action, I contacted Carshop and requested compensation for the time taken and the aggravation caused. I was then contacted by a senior member of staff at Carshop Cardiff and was offered a refund of the administration and advantage plus fee. I pointed out that a refund is not compensation and did not feel that this was in any way adequate compensation. I was then told that Carshop Cardiff would pay for my local trusted garage to carry out the next service and MOT. Realising that Carshop Cardiff were reluctant to live up to its telephone recorded message that 'our customers are our top priority' I accepted this offer. However when I received an email from Carshop Cardiff setting out their offer they omitted the part regarding the next service and MOT. Buyers beware. From my experience I can only conclude that Carshop Cardiff are only interested in selling cars and not deal properly with any issues which may arise following a sale

I'm very pleased with the service I received from the staff. The vehicle drive alright. These is my third car I bought from carshop.

The staff here are kind, patient and well informed.