Hiya I would like to thank Melanie for customer service she give me I love the car I had and I'll definitely go back to carshop in future

Visited carshop Cardiff on 19/2/22 on a pre booked visit to buy a car and part exchange my car. When i was shown the car the salesman could not open the car, he replaced the key battery but then said that the headlights had been left on and the battery was flat. Started the car with a battery pack. The satnav, and information screen was now dead, requiring a activation code.. I was told that the code would be entered before i left, it was not. No service record with the car as advertised, no driver handbook. I was promised that all this would be sorted before i left. Once i paid nothing was done.I was at the store for over three hours. Torture.When i eventually left with the new car i ran out of fuel half a mile from the garage, car was totally empty. I am now left to sort out the activation code and buy a manual. Once this place gets your money they are not interested in any complaint you may have. Do not go near this place.Should be closed down.

Don't buy from here! After sales service is some of the worst I've come across. Staff don't reply to emails and give any number of excuses as to why they haven't called you back. Extras were added to our bill and we are still trying to get the money refunded!

Put a deposit on a car it never came in when I phoned the sales person forgot 2 put the phone down and called me a absolute nutter made a complaint and was offered £100 compensation so put it on another car which was supposed 2 arrive before Christmas but still no phone call would never trust anyone from the car shop customer service is shocking quick in taking your money on a car with no car arriving at the store and no follow up from manager or sales staff and also called a absolute nutter

Recently visited carshop and what a great experience it was. Super simple getting my second car through Carshop thanks to Gabb. Such a great help and made it a really easy process. Loving my new car!

Just bought a Renault Clio from CarShop Cardiff..Levi the salesperson was very helpful and nothing was too much trouble...and we are delighted with our new car...

Purchased a lovely Lexus from here about 4 months ago - read some reviews online beforehand about the place and they weren't great but it was the exact model, spec and colour we had been looking for and the only available in a 100 mile radius so we bit the bullet and went regardless. Initially it was a smooth transaction, quickly shown the vehicle and took the car out for a test drive. Minor niggles with the car, such as a plastic trim falling off on the passenger side interior handle when I pulled the door shut and a few minor scratches on the bumper. Salesman assured me the handle issue would be resolved but bluntly that the scratches were there to stay as car has already been through prep and it was a 4 year old car so I shouldn't expect too much. I enquired about service history and a spare key, I was told the vehicle would have service history and the spare key was would be in the back and he would double check whilst I completed the transaction. Had the great pleasure of Les Berry completing the financial part of the transaction. Initially the salesman told me there was a £150-250 admin fee (cant remember exact price) to which I said no problem. When Les gave me the set of forms to sign there was the car price + Said fee but it was labelled as something other such as an MOT/Waxing bundle, I enquired about this and asked if this was the admin fee. He explained that it wasn't and that it was an optional package to which I said I wasn't aware of it. He quickly called the salesman back in to which he chastised the salesman infront of my partner and I and quite frankly made us feel uncomfortable and made the salesman look like a bit of a kn*b. He ordered us all out of the room so that the salesman could 'do his job properly and inform of us of what it is he was selling us'. The salesman explained they replaced the admin fee with said bundle and he'd forgot to remove it from the sale invoice - which seemed like a genuine mistake. Did not handle it professionally in the slightest. After entering the office again with Les he tried to offer me the all singing all dancing service & warranty package again even though I had politely declined this twice before he booted us out of the office. He referred to me as an 'resolute man' and couldn't understand why I wouldn't want the package, Patronisingly queried whether I knew the service intervals on a car and what they entail, and stated I would have to buy these regardless so why I wouldnt I want the package? I'd already told him I wasn't interested in the package and that I would pay for my own MOTS and servicing and told him the reason I was buying a Lexus as it has a great reliability record and I don't intend on it breaking down, and if it does on my head be it! It doesn't take a genius to work out if they're offering something for nothing, its a con and given their customer service record it would hardly be a worthwhile investment and one mighty ballache. I appreciate salesman have targets to achieve but for christs sake, don't bully people into buying what they don't want! Would not take no for an answer. Fortunately I don't mind verbal confrontation but for people who don't they would 100% be pressured into it! After finishing the financial smallprints and waiting to receive the I asked the salesman about the spare key (I'd already asked twice at this point) to which he then replied "they didn't a spare for it" or some tripe, so couldn't even be honest from the first instance. He also said that if the car didn't have the service book with it in the back room it but may have been held at their central hub. I also asked what was being done about the dodgy handle and he replied that it wouldn't be fixed there and then as they'd have to order the part in and they would contact me to book the car in when it arrived. I've skipped 50% of this out as I'd be here all day, I've bought many cars over the years but never encountered so many slimy, pushy, lying salesman in my life! all in all it was a terrible experience and 100% would not return. Alas, Just as I expected no phone call to book the car in to fix the dodgy door trim. I haven't been bothered chasing it up as I know it will just be a waste of my time. The only reason I'm giving this one star is that they did manage to send me a copy of the service history about 2 weeks later. Avoid this place like the plague! They'll say whatever they want to get your money, and once you've paid they couldn't give a toss! And if you're not confident enough to say no expect to kiss goodbye to another £500+ on all the shyte they try and sell you!

Tried to return a car today under the 14 day return policy. Spoke to someone in head office who told me it’d be no problem “you’ll leave the show room as you came in”. I then had a call back from the Cardiff showroom who told me to come in the following morning as my part ex was ready and waiting for me and it would be a simple swap. I arrive today to be told I won’t be given my car back as their staff have made the mistake of processing the car into the system. A mistake made by then that now can’t be reversed due to “company policy”. I never would have taken this new car in the first place had I not been advised of their 14 day return policy, I would have gone home and thought it through. Now due to their mistake I am stuck with this car I’m not happy with and am being refused return of my much loved part exchange that I loved. I think this is disgusting treatment to not only waste my time but also leave me in the position due to their own mistake.