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125 reviews from our car dealer reviews community
Leave a review for CarShop Cardiff
Leave a review

125 reviews from our car dealer reviews community

Leave a review for CarShop Cardiff
Leave a review
"Very professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wanted to upgrade our car so we went to the car shop met with alice who found our new car and had it delivered about a week later we then seen by jordan who ran through a few options met with manager andrew who put us through to les berry for the financials the whole process was professional and unpressured would recommend using this team if you want a no hassle experience

"AVOID CAR SHOP‼️"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

#carshop ‼️‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️‼️‼️‼️NO RESPECT FOR CUSTOMERS‼️‼️‼️‼️‼️‼️ This company is so unreliable and their staff have no training in customer service, no common sense but they do have a lot of lies and pathetic excuses when it comes to fix a minor problem for a car that is still in the extended warranty we paid for. Promised us this will be fixed, of course they replaced a part that was not even genuine, as they said. The Cardiff manager is the biggest liar I’ve ever met. Made us come to their shop several times, when we got there, either the appointment could not be found in the system or the part hasn’t arrived, even though we checked the day prior and they told us everything was ready. Promised a courtesy car, when we got there, another excuse they don’t have it. We actually took the car to another service and it was fixed in 3 hours and for a few hundreds cheaper than they quoted. We have also called their customer service office and promised 3 weeks ago that someone will be in touch with us in few hours. We sent a written complaint and no answer. The Car Shop Cardiff manager lies constantly and has no empathy for customers. Promised that even the warranty expired, because they were postponing to fix the car on and on, he will organise the repair to be included in the warranty, as he has done it many other times... We actually recorded all the meetings we had and phone conversations and we will take this further to a solicitor. ‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️

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+2 Found this review helpful
"Jayden - car shop!! Spot on!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the time we entered jayden was very polite, made us feel welcome, his knowledge for cars was outstanding, a relaxed test drive and polite throughout.

"Worst experience ever "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this at all cost! I won’t be bothered to go into the details, in summary reserved a car, appointment at 10am at 5pm I was still in the dealership. Needless to say that the entire process was full of lies. I will never step foot in any carshop in my live!

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+2 Found this review helpful
"Worst aftercare ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Handbrake sticking so cant use car. Went in under warranty. Next day same problem. Week later still not sorted. Wont answer phone or emails. Hard sell,dire aftercare

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"Terrible place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay well clear this place is full of cowboys with bully sales tactics. They have no concern for their customers once you drive a car away. They will ignore your phone calls and emails by the dozen. Staff are unprofessional, rude and arrogant. I could name staff but to be fair there’s not one in the Cardiff store that I have a good word to say about. Be warned that if you buy a car from here you will no doubt have problems from day one. Keys not working, warning lights on dash board, documents missing, broken promises, unroadworthy vehicles, no customer service, terrible staff and even worse managers. They lie and they do everything in their power to make your life miserable. Please go buy a car from a more reputable garage.

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+6 Found this review helpful
"Avoid Carshop"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from here. Like a fool I’ve bought 2 cars from here and both have had massive problems with them, the first one had a clutch failure within 4 months which cost me the best part of £2000. The second car had a electrical fault plus both car keys failing within 5 weeks which also cost me a huge sum of money! And all the car shop could say is sorry we can’t help you. I would not recommend this place to my worst enemy. Shocking service and even worse cars, the place is one giant scam. Please learn from my mistakes and give this place a wide birth. It’ll be the best decision you make.

"Very bad"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Blatant liars. They even distance from the colleagues who sell the car for them and even say he or she never work for them. Sales manager behaves like real cowboy

"Relies on Sytner Reputation"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

1st Visit: Car Shop to test drive a car after booking online. Arrived and was told no booking on system but car available for test, then informed another car blocking it and they can't find key to remove other car. 2nd Visit: Saw a car on AutoTrade Website turns out it was actually bought/owned by Car Shop Nottingham. Paid £100 to get it transferred to Cardiff for test drive. When car arrived I was not informed straight away (only after I called I found out it had arrived + another of the same model I saw in another branch got brought to Cardiff - for free!). Sales team pleasant but relying on Sytner Reputation & hard sell on their forever free MOT/Same Day Insurance/Road Tax Admin for £169 referred to as Admin Fee/Advantage+. Short test drive even though I mentioned multiple times I wanted longer. Sold GARDX which is expensive but as I was buying nearly new so I accepted this cost hoping it will help keep resale value though told it must be agreed to asap (to allow only 4hrs to apply). Salesman wanted review as soon as agreed to purchase - I said only after car collected and driven for a while. Agreed to 6yr warranty with Les who was pleasant but doing Sales pitch for 30+min. Pick up a week later - Original Salesman no longer interested in spending time answering further questions bcos 'busy' with zero walk-in new customers. Told Les to remove Advantage+ & Warranty - He removed but did try to still sell mentioning cost of repairs etc. After signing dotted line they can't get you out of office fast enough. I am hoping I have no issues with car and glad I did not buy their extras after reading all these reviews on Aftersales Care. I have been told I have 90 days Car Shop Warranty on top of Manufacturers 1 yr so I will wait and see how things transpire. Will come here to update if any issues.

"Really good choice of vehicles "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a great experience with taj today, he was very polite and didn't bother us at all..took his time explaining the different options and was very patient considering how we asked loads of questions..would definitely use carshop again..much nicer than trade centre Wales who just keep hovering over you .

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+0 Found this review helpful
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Dealership Information

CarShop Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
125 reviews2.8 out of 5 stars — Rated Average
Excellent
42
Very Good
11
Average
12
Poor
22
Terrible
38

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  • Contact Information

    Address

    CarShop Cardiff
    Penarth Road
    Cardiff
    Cardiff
    CF11 8TT

    Get in touch

    0292 060 7244
    https://www.carshop.co.uk/cardiff

    Opening times

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About CarShop Cardiff

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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