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Wanted to upgrade our car so we went to the car shop met with alice who found our new car and had it delivered about a week later we then seen by jordan who ran through a few options met with manager andrew who put us through to les berry for the financials the whole process was professional and unpressured would recommend using this team if you want a no hassle experience
#carshop ‼️‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️‼️‼️‼️NO RESPECT FOR CUSTOMERS‼️‼️‼️‼️‼️‼️ This company is so unreliable and their staff have no training in customer service, no common sense but they do have a lot of lies and pathetic excuses when it comes to fix a minor problem for a car that is still in the extended warranty we paid for. Promised us this will be fixed, of course they replaced a part that was not even genuine, as they said. The Cardiff manager is the biggest liar I’ve ever met. Made us come to their shop several times, when we got there, either the appointment could not be found in the system or the part hasn’t arrived, even though we checked the day prior and they told us everything was ready. Promised a courtesy car, when we got there, another excuse they don’t have it. We actually took the car to another service and it was fixed in 3 hours and for a few hundreds cheaper than they quoted. We have also called their customer service office and promised 3 weeks ago that someone will be in touch with us in few hours. We sent a written complaint and no answer. The Car Shop Cardiff manager lies constantly and has no empathy for customers. Promised that even the warranty expired, because they were postponing to fix the car on and on, he will organise the repair to be included in the warranty, as he has done it many other times... We actually recorded all the meetings we had and phone conversations and we will take this further to a solicitor. ‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️
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From the time we entered jayden was very polite, made us feel welcome, his knowledge for cars was outstanding, a relaxed test drive and polite throughout.
Avoid this at all cost! I won’t be bothered to go into the details, in summary reserved a car, appointment at 10am at 5pm I was still in the dealership. Needless to say that the entire process was full of lies. I will never step foot in any carshop in my live!
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Handbrake sticking so cant use car. Went in under warranty. Next day same problem. Week later still not sorted. Wont answer phone or emails. Hard sell,dire aftercare
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Stay well clear this place is full of cowboys with bully sales tactics. They have no concern for their customers once you drive a car away. They will ignore your phone calls and emails by the dozen. Staff are unprofessional, rude and arrogant. I could name staff but to be fair there’s not one in the Cardiff store that I have a good word to say about. Be warned that if you buy a car from here you will no doubt have problems from day one. Keys not working, warning lights on dash board, documents missing, broken promises, unroadworthy vehicles, no customer service, terrible staff and even worse managers. They lie and they do everything in their power to make your life miserable. Please go buy a car from a more reputable garage.
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Do not buy a car from here. Like a fool I’ve bought 2 cars from here and both have had massive problems with them, the first one had a clutch failure within 4 months which cost me the best part of £2000. The second car had a electrical fault plus both car keys failing within 5 weeks which also cost me a huge sum of money! And all the car shop could say is sorry we can’t help you. I would not recommend this place to my worst enemy. Shocking service and even worse cars, the place is one giant scam. Please learn from my mistakes and give this place a wide birth. It’ll be the best decision you make.
Blatant liars. They even distance from the colleagues who sell the car for them and even say he or she never work for them. Sales manager behaves like real cowboy
1st Visit: Car Shop to test drive a car after booking online. Arrived and was told no booking on system but car available for test, then informed another car blocking it and they can't find key to remove other car. 2nd Visit: Saw a car on AutoTrade Website turns out it was actually bought/owned by Car Shop Nottingham. Paid £100 to get it transferred to Cardiff for test drive. When car arrived I was not informed straight away (only after I called I found out it had arrived + another of the same model I saw in another branch got brought to Cardiff - for free!). Sales team pleasant but relying on Sytner Reputation & hard sell on their forever free MOT/Same Day Insurance/Road Tax Admin for £169 referred to as Admin Fee/Advantage+. Short test drive even though I mentioned multiple times I wanted longer. Sold GARDX which is expensive but as I was buying nearly new so I accepted this cost hoping it will help keep resale value though told it must be agreed to asap (to allow only 4hrs to apply). Salesman wanted review as soon as agreed to purchase - I said only after car collected and driven for a while. Agreed to 6yr warranty with Les who was pleasant but doing Sales pitch for 30+min. Pick up a week later - Original Salesman no longer interested in spending time answering further questions bcos 'busy' with zero walk-in new customers. Told Les to remove Advantage+ & Warranty - He removed but did try to still sell mentioning cost of repairs etc. After signing dotted line they can't get you out of office fast enough. I am hoping I have no issues with car and glad I did not buy their extras after reading all these reviews on Aftersales Care. I have been told I have 90 days Car Shop Warranty on top of Manufacturers 1 yr so I will wait and see how things transpire. Will come here to update if any issues.
Had a great experience with taj today, he was very polite and didn't bother us at all..took his time explaining the different options and was very patient considering how we asked loads of questions..would definitely use carshop again..much nicer than trade centre Wales who just keep hovering over you .
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CarShop Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
CarShop Cardiff
Penarth Road
Cardiff
Cardiff
CF11 8TT
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