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Bought a Range Rover evoque, sunglasses holder was broken and hanging down said would be replace great, took car away that evening next day motorway journey, humming/ droning noise from rear, ear piercing horrible, and when come off motorway applied brakes could feel peddle pulsing and feel it in seat suggesting rear brake are warped or warn, stop start not working phoned up customer services took the car in courtesy car given great be a couple days they will call me a week went past no phone call so ring customer service to be told it’s been invoiced ready to, so go to pick my car given invoice for work carried out for my records walk outside none of the work was even carried out that was on invoice still had old parts fitted to car , went back inside no managed Bumped into AJ who was more than happy to go above and beyond and it’s not even his department to deal with he comes out agrees with me says will sort it great next day get call of AJ it’s getting done today and also replacing the rear brakes as they aren’t great but was meant to be the rear brake getting replaced anyway for the fault not the front so bad diagnosis from technician but new brakes all round mint so was happy, get car back later today so happy with AJ for helping and sorting it, and would love to give him 5stars for everything however I’m scoring as a business/ not a single person, however my car is still making a horrible noise from rear droning noise and it’s Christmas so have to wait for them to open I can take it back worse part is this car has had 141point inspection before purchase and they didn’t spot the warn brakes or the stop/start not working sounds like prep team are rushing or being lazy if I did this at BMW I would be in the office having a disciplinary if I missed these and causing a unhappy customer
Worst car buying experience I’ve ever had with Car Shop Manchester. I purchased the car just over a month ago, since it’s been back to the so called service team for repairs over 5 times. The vehicle is juddering/vibrating on the motorway and is very unsafe to drive. The service team contacted me and stated the mechanic was scared to road test the vehicle however I could collect the car as the issues had been rectified and repaired. Car Shop Mechanics put the vehicle juddering/vibrating down to a loose air box. I collected the vehicle and once again the juddering starts, almost like the rear wheels are about to fall off. I’ve since had a independent mechanic check over the vehicle and he almost laughed at the fact the car was apparently juddering due to a loose air box. A solo independent mechanic was able to rectify the issue in under 30 minutes not 5 days. Turns out the rear brake callipers are seizing on the motorway causing the brakes to burn and smoke. The mechanic stated it’s very unsafe to drive. Since I’ve contacted Car Shop Manchester and I was advised it could be over 4 weeks to get a booking. On top of that the convertible roof is leaking which the service team were informed about since I purchased the car yet no one has managed to get around to that!
I bought a car after part exchanging my previous vehicle 6 wks ago , I received log book for totally different vechicle they registered in my name and recently the vehicle I part ex . Is still in my name I now receiving penalty notices for a vehicle they bought from me . They Ignoring calls and any acknowledgment from me . On going issues Stay clear of carshop manchester
Marvellous service and very helpful
I have never ever left a review ever, but what has happened the last couple of days has insensed me, I cannot say about other branches of car shop, but in my opinion I would never deal with Manchester, or recommend that anybody else should. 😡
Sold me a car with a flat tyre, then didn’t answer ignored emails for weeks, didn’t answer the phone and repeatedly made false promises. Lady put the phone down on me, when i asked why she hadn’t answered my emails for over a month.
Avoid at all cost. The customer service is extremely poor and I dread to think what the after car service would be like if I went through with the purchase. They do not manage your expectations and will talk over you if you are not happy with the service and are making a complaint. I placed the order online, the car did not have to be sold to me. I then had a call next day where Ewan (sales man) said he would sort everything out smoothly (before the agreement was signed he could not do enough). He said I would receive a call from the business manager to finalise everything, this had already been finalised with the finance company. I was told I would receive a phone call by 8:30pm that night. I did not receive a phone call so I looked online and the business shut at 8pm? (First issue) I called in the morning extremely annoyed and the agent said I had to wait till midday to wait for Paul to arrive in work. I was told by the agent that there was not another manger about to finalise it. I escalated this then all of a sudden there was a business manger (Daniel Alder) who went through the details with me ( he was the politest worker I spoke to and could see why I was annoyed). (Second issue) Paul Bristow eventually got in contact later in the day and was blaming the miss communication on the call centre staff, when in fact it was the staff in the Ashton shop, he would not take any responsibility and tried to down play the situation. (Third issue) The finance paid out and then the process to get the car is extremely challenging. No ones ever available to take your call, or they don’t have the required time slots you need, from this moment the staff including Ewan developed an attitude. I asked to pick the car up and they said it was no ready, then they said it was because they did not have enough staff for the handover ? (Fourth issue) I told Ewan to cancel the order which he said he would. I did not have a confirmation email so I called the next day and spoke with business manager Paul Bristow. He became extremely abrupt with me when I asked to cancel the car due to the poor service I received so far. He repeatedly talked over me and would not let me speak. He tried offering me a full tank of petrol to keep the car. I was trying to explain how I lost faith in the company due to the poor customer service and I was dreading the after care service encase there was an issue. He said it would be a difficult process the unwind of finance and it is unusual to do so (which I have on email) He said he would get it processed as quickly as possible via email but would not be able to contact the finance company until Monday as the hold time would be too long if he phoned them. I made him aware I have contacted the broker and finance company several times today and got through straight away. He did not reply, and has not replied to my email about the refund of my £99 deposit. So this is why I am now posting this review. The company is a joke and I wish I read all the negative reviews before I offered a car with this company
Bought my Mercedes in a October 2020, was really happy with the car, until 2 weeks later the engine started making noises, and the wipers were not working properly. Took my car to get this fixed at the Wakefield branch. No one told me after what the noise actually was after, until I rang up and they said it all solved and if it happens again then call back. 2 weeks after this my suede section of the seats started turning white (this is a common Mercedes problem with alcantara seats). The driver seat was fine apart from the other seats. I never have anyone sat in my car so it wasn’t my fault. I tried to wipe the seats with a clean cloth and it went. Couple of weeks later the marks appeared again. I rang up in Jan and they booked me in for it to get fixed. So far the seats are fine but I still can see white marks in some sections but it isn’t as bad as last time. Now in March the rattling sound from the engine has appeared again and I have rang for it to get looked at. They have said if it’s wear and tear I will get charged £90 as it isn’t included in the extended warranty. This is ridiculous as I reported this similar problem back in November (which they have no record of now apparently). Why should I pay for this, when problems keep on happening with this car over and over again. So far I haven’t had a good experience as I keep getting problems with this car and it isn’t good enough. I know I am over the 3 months warranty but if I reported the same issues within the first 3 months and the problem is still there then I should not have to pay for this. Also when you pick up your car after a diagnostic check no paper work is given to say what the problem is. Overall I am not happy
Always happy to help, quick and good prices.
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