As this was going to be my second car and from the other reviews I was a bit weary to go a head with Cazoo. But I am glad I did I purchased the car outright, so it might be different experience from finance. I chose to collect the car as delivery said it will take 6 days compared to collection where it was 4. Cazoo does state it will take a minimum three days for collection/delivery but most times it will depend how busy they are in your area. Cazoo called the day before saying what i need to bring and just overall wellness check. On the day of the collection, we were welcomed in and they offered us beverages whilst we wait for the specialist to help us. We did have to wait like 20 mins as she was dealing with a previous customer. The Cazoo dealership felt very fancy and was very nice to be in. Once she was finished, they check out my paperwork and then they showed me the car. The car looked exactly like the pics on the website. They paid for MOT for a year. They did a full "300 point inspection" and check that ever thing worked, topping up all fluids and giving me 15L of petrol. The driver side was wrapped in plastic protection, and it was valet, So it felt like a new car. She went over all the things I needed to know, like starting the car, using the e-brake, how to us the console/terminal, etc. Also answering any questions I had. They gave me a goodie bag which contained car things like air freshener and window scraper. After 15 minutes of speaking to them, I signed for the car and I was off to test for 7 day(which i can return any time). They give me free 7 day insurance for me to test and so far i love the car. It was quick, welcoming and unique experience.

I purchased a car and fully paid for it from Cazoo and arranged for it to be delivered in 7 days. I had zero communications from Cazoo during the waiting period and was informed last minute (less than 24hrs before) that the car would not arrive in time due to the paperwork not being ready. I had already paid for the insurance and Road tax in good faith and all they could offer me was another 7day waiting period. After discussing my experience back and forth they arranged for the car to be delivered in two days time. Again, I was informed last minute that they had to change the delivery time again because the driver was off sick and arranged the last delivery time they had. I personally had to cancel Family and work commitments to wait for the car to be delivered. To my disbelief the car never arrived and only after calling Cazoo they informed me that the car never left the centre and was being fixed due to unknown dents. As frustrated as one could be, I withdrew my purchase due to the lack of consideration and care offered. Still, after many delays they could not promise an accurate delivery date/time and I could not again cancel important commitments for an unreliable company. This may be a one off experience but nonetheless I do not recommend this company if you are wanting trusting and reliable service. My husband got his car from Cinch and had a great experience and I just purchased a car from Carzam and the experience was far better than Cazoos. They deliver in less than 48hrs. So, try Cinch or Carzam for your next purchase and you won't be disappointed.

I bought car over 5months ago from cazoo. My car had few issues what customer service promise to fix. When I would return car 3 Times all the time they promise fix all issues unfortunatelly they not fix it. I visit 5 garages and nobody tell my nothing only cazoo send me from one to another one i spend on it my money and time but they not fix my issues when I ask them what's now becouse I visit 5 garages already they said ,,we unfortunatelly can't fix your car becouse you said it to us to late" first issues I send them in first 7 days later after 2months another and they said that was to late. Before I bought car they promise then they has Best Customer service in UK however that is not true becouse they not care about my situation and now to return car I need to contacting my finace company and sort it everything by myself

Sold a car with 4 services Yet cant provide proof of the most recent 4th service which was carried out by them apparently! They sent me a document which is not proof and just states 3 of the 4 services so doesnt even do a good job of giving a summary They just keep delaying and closing cases and saying someone will get back to me but they have no ideas when Its no good to me, if this is not sorted soon i will take this to COURT as im not getting anywhere with customer services and ive been mis-sold a car that doesnt have a full service history

So disappointed. Got a car delivered and battery was faulty. Now 5 days Still waiting as they are busy. What a terrible services. Don’t waste your money!