Chapelhouse Car Sales Cradley Heath

24 reviews3.1 out of 5 stars — Rated Average
4% Reviews
replied to
45% Recommend
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24 reviews from our car dealer reviews community
Leave a review for Chapelhouse Car Sales Cradley Heath

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24 reviews from our car dealer reviews community

Leave a review for Chapelhouse Car Sales Cradley Heath
Click on the stars to start your review
"Helpful and honest "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a look round various local (and not some not so Local dealer's) but found myself returning here because I felt like I was getting a fair deal. Initial enquiry was done via phone. Asked various questions which were answered honestly and openly. Saw the pictures online but the sales woman took the time to look round the car herself then call me back with an honest opinion on condition. Decided to go and look myself and what she said was spot on. Car was more than fairly priced. I checked the price on car gurus and they had it down as a great deal so can't be bad. Car was very clean inside and out when I collected. Everyone is very friendly. They've been in Business many years and it shows. I would recommend Chapelhouse Car Sales in Cradley Heath to family and friends.

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"Awful, do not buy from them"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Chapelhouse Car Sales in Cradley Heath and all I can say is don’t be fooled by the lovely first impressions of the staff, they soon turn and become rude and threatening when a problem arises with your car even a week after purchasing with the warranty. Thank god for my finance company fighting on my behalf. I got 2 of the 16 problems with my car sorted out and eventually gave up on them as I always felt threatened and belittled. When taking the car back for these problems both occasions there were others there damanding their cars be fixed and were met with the same arrogance we had been dealing with! Absolute con men the lot of them!!! Again my finance company have been amazing allowing me to part ex the not fit for purpose car before the usual allowed time of 12 months. BEWARE, DO NOT BUY FROM HERE!

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+3 Found this review helpful
"Great Dealership "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The variety of cars was wide ranged, very helpful team, the car I purchased was very clean and presentable on collection. A few minor surface scratches on the bonnet but when I arrived to collect they had been seen to and sorted out. Really highly recommend this dealer!

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+0 Found this review helpful
"Great Dealership, friendly team"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience, very helpful sales team. They helped me out and were very friendly in doing so when purchasing my first car. The car was in superb condition and very clean. Would highly recommend!

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"Great little trader"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car about 2 months ago. Had no problems at all. New 12 mth MOT put on and was given a 3 month warranty. Staff there were great, friendly and didn't beat around the Bush. They said what they would be willing to do and stuck to it. Before I left they took the car into my name on the DVLA website and set up a direct debit for my tax. Was simple and quick.

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"unwillingness to help"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car from this dealer advertised on auto trader my partner wanted to go have a look at it so we went down was giving the key to have a look at the car checked it all over everything seemed OK until we noticed a long scratch alongside the drivers side front bumper so I asked if they could maybe knock something off the price for that damage as that wasent pointed out when we inspected the car on top of that we wasn't even allowed to test drive the car because it was too late as they was closing. We had a think about it and decided to leave a deposit on the car because my partner liked the car and they seemed nice enough until we parted with our money. We wasent able to drive home the same night as they said there had to be a few checks done in their garage on the car so we decided we would come back either Monday or Tuesday but when we decided to collect the car he wasn't willing to wait for us because he had to go early bearing in mind we would have been on time to collect it. So at that point the salesman started to show me signs of I'm not sure if we should go through with this deal as his unwillingness to help was enough. Anyway me and my mate decided to go down and asked for the deposit back. he said you ain't getting your deposit back in a angry foul mouthed, so we decided to walk away.

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+1 Found this review helpful

MANDY FROST from Chapelhouse Car Sales Cradley Heath in response to unwillingness to help

Thank you for taking the time to leave us a review, in response to your feedback:- 1) The scratch was a cosmetic repair which we agreed to rectify upon order & prior to the agreed handover date. 2) As discussed we were unable to accommodate your request to drive away on the evening of you viewing the vehicle as it is our policy to complete a pre delivery inspection & safety check on all vehicles. This provides not only ourselves but customers with some peace of mind. 3) We always try to accommodate customers requests for test drives however our legal insurance policy prevents us in doing so outside of our business hours. 4) A collection day/time was agreed with yourselves, we were contacted by you to advise that due to your work commitments you were unable to get to us until around 6pm (closing time) It was explained that ordinarily we would have happily waited for you to collect, complete all paperwork etc... but on this particular evening unfortunately we were unable to accommodate your request. We are very sorry you feel you had a bad experience I sincerely hope that this response goes someway to explain why we made the decisions that we did as it was never our intension to create unnecessary inconvenience to yourselves.

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"Lovely car "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've owned the Ford I bought from here for months now and its been perfect throughout, A really lovely car! I had no problems with the transaction either so pleased all round. Recommend.

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"helped out with issues. "
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Seat we purchased at Chapelhouse Car Sales id have a few issues. The dealership did help sort some of the issues but i had to spend some money to so wasn't best value. The car was very clean though and they were helpful. I recommend.

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"Clean car! "
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Citroen I bought was very clean when I picked it up. There was a pretty big issue with the car after owning it a while but that had to get sorted by Citroen themselves as it was a common fault! The guys at Chapelhouse were helpful enough!

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"could have been better "
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had my car fro a few months now and I have had some issues with it. I have had an issue with the locks fixed and now I am having an issue with the brakes. I have been in contact with Chapelhouse Car Sales but they have not got back to me. I think the warranty has expired now. I wouldn't recommend this dealership based on my experience.

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Dealership Information

If you are in the West Midlands and are looking for a used car to purchase, you might want to give Chapelhouse Car Sales in Cradley Heath a call. They are a stockist of second hand cars that include; Audi, Citroen and Hyundai. They also offer finance arrangements and part exchange on site as well as MOT and servicing. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.1 out of 5 stars — Rated Average
Excellent
8
Very Good
4
Average
5
Poor
3
Terrible
4

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Contact Information

Address

Chapelhouse Car Sales Cradley Heath
Forge Lane
Cradley Heath
West Midlands
B64 5AL

Get in touch

01384 566411
http://www.chapelhousecarsales.co.uk/

Opening times

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Dealership Statistics

45%
Would recommend this dealer to family and friends
4%
Percent of reviews responded to by this dealer

Additional Information About Chapelhouse Car Sales Cradley Heath

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