The Citroen I bought was very clean when I picked it up. There was a pretty big issue with the car after owning it a while but that had to get sorted by Citroen themselves as it was a common fault! The guys at Chapelhouse were helpful enough!

I have had my car fro a few months now and I have had some issues with it. I have had an issue with the locks fixed and now I am having an issue with the brakes. I have been in contact with Chapelhouse Car Sales but they have not got back to me. I think the warranty has expired now. I wouldn't recommend this dealership based on my experience.

I purchased a Skoda from this dealership in May. Good service initially and the car is in lovely condition however the car did developed faults and I am still waiting for them to get back to me and sort it out. Would sill recommend if they sort the issues out.

Stay clear of this company...... Lets start at the beginning I went to Chapelhouse ("Chapelhouse Car Sales") on Saturday 25th 2016 in order to purchase a used car. I viewed and test drove a Vauxhall Corsa registration number VN56. An agreement was made to purchase this car on the day however the car had no MOT and needed to be checked by Chapelhouse onsite garage. I made a £200 deposit and was told to return on Wed 29th 2016 to finalise my payment and pick the car up. I returned on Wednesday 29th July 2016 I purchased the car from Chapelhouse cars sales I drove the car from Chapelhouse to work which was approximately 23 miles. Due to the nature of the job I do I had to park the car up on Wed 29th 2016 and drove my company vehicle home. I got back in the car to drive home on the Friday 1st 2016 once the car had started there was an engine management light that came on the dashboard, I rang Chapelhouse straight away. My telephone call was diverted to Dean ("Dean Garage manager") at Chapelhouse. Dean advised me over the phone that I needed to come in to reset the management light as they could not have done it when they serviced the car before I purchased it, reason being because the light was not showing at that time. However, once I drove the car a bit further the engine management light changed to an emission fault light on the dash. I returned the car to Chapelhouse on the Monday 4th July 2016 for them to resolve the issue. I went in to see Dean the garage service Manager I told him the fault and he said he would book it in to have a look at it.   According to Dean, the only available slot to book the car in was Friday 8th July, I told him I am not happy with that date and he said he cannot book it in earlier and that his garage is a different business to Chapelhouse sales. After he said that I went across the to see Chapelhouse sales and told them I am not happy with the car not being looked at sooner, I was told by the administrator that that is the way it is and I will have to return with the car on the 8th July. I refused her request to return with the car on that date, I said I will not be driving that car with the engine fault so I left the car with Chapelhouse on the Mon 4th July 2016 to resolve the engine fault. By Thursday 7th July, I grew increasingly frustrated that a car I purchased for the sum of £1,800 is showed faults that Chapelhouse said was just an engine management light reset. I phoned Chapelhouse up around 11am on the Thursday 7th July and spoke to the administrator and told her I would like to speak to one of her sales people, she said she would get one of the sales people to call me back. I waited 3 hours and no return call, so I rang again, the administrator answered the phone and I let her know that I will be seeking to recover the money I paid for the car I bought from them. That is when they jumped into action and put the car into the garage and checked the car, the fault was identified as EGR valve vault. I told JJ at Chapelhouse I am not happy with the car and that this car wasn’t fit for purpose as I drove the car only 23 miles and there is an engine fault. Administrator then advised me that I was in a losing situation as they won’t refund the car purchase price. She told me she will get her manager by the name of Dan to phone me back. Dan rang me around 4:45pm on the Thursday 7th July; I missed the call because I was at work at the time so he left a voicemail message on my mobile phone. I spoke with my credit card company with the view of recovering my money from Chapelhouse; I was advised by the credit card company to allow an amicable resolution by allowing Chapelhouse to resolve the fault. I rang Chapelhouse back on the Thursday 7th July to speak with the manager Dan. Dan was not available so I spoke with Craig (Sales person) I left a message with Craig to say that I want the car repaired and proof of this repair in the form of a receipt, and he said he would pass on the information to Dan. The car was booked in for repair on 8th July. I telephone on 7th July to saying I am not happy with the poor customer service. On the 7th July the mechanics at the garage had identified the fault as being an EGR valve issue. All day on 8th July I was expecting a call to say the repair had been completed no such phone call was received. I telephoned the garage in the evening around 4pm on the 8th July. Chapelhouse said the car won’t be ready until Monday 11th July. I returned to Chapelhouse on the 11th July to collect the car from Chapelhouse, Dean the garage manager handed me the key with no proof that the car was in fact actually looked at. I drove the car home parked it up because I had the use of my company’s car at the time. I got back into the car on the 16th July 2016 I started the car up only to see the engine management light back on again and the car driving sluggish and slow to pick up speed. I brought the car home on the 11 July 2016 and it has been parked up to the 16 July 2016, which can be verified by my home CCTV camera footage. Once the fault reoccurred on the 16 July 2016 yet again, the car was parked up at my home on the driveway. It was moved by the tow truck on the 22 July 2016 when I had it looked at by Vauxhall, Vauxhall carried out a basic health check on the car. What they found was shocking to say the car had passed an MOT inspection Chapelhouse conducted at their garage on the 29 June 2016. Vauxhall had discovered various faults ranging from leaking water pump, corroded exhaust that needs to be replaced, a faulty wind screen wiper which falls under an MOT inspection. All amounting to over a £1,000 worth of fixes. Also, taking into consideration the cost could escalate as the engine fault was not fully inspected as yet by Vauxhall as they wanted more money to do it. This has cost me £197 pounds which includes £102 for Vauxhall to look at the vehicle and £95 to get the car towed from my residence to Vauxhall's garage. There is no way those faults could have been caused by me within the period of three weeks. Bearing in mind during those three weeks, I had brought the car back to Chapelhouse for an engine fault repair which took them from the 04 July 2016 to 11 July 2016. Two letters have been sent out to these so called reparable company, no response, I have called twice requesting to speak with Dan but he is not available I requested a call back still waiting. I am determined to recover my money from this unscrupulous used car dealer.

I bought an Audi A3 from this dealership back in April. The service was quite good, There was a big chick in the window screen which they didn't repair and cause the whole window screen to crack so I had to claim on my insurance to have it fixed but other than that everything has been okay. the car was clean and in pretty good condition other than the chip. I would recommend this dealership to my friends an family.

Avoid this company, terrible after sales service the only good thing was the car it sold itself! Was misquoted a finance figure and only found out on receiving paperwork, they didn't rectify it even though they said they would. Tried to cancel warranty and service plan day after I bought the car and they never sorted it out, . They told lie after lie and did nothing but fob me off saying it was in the hands of the director who was off the premises, i have since found out one of the directors actually works there!! Once they have had your business they don't want to know. It's the typical bad dealer. Will NEVER use Chapelhouse Car Sales again.