This is a true and honest experience. Sent a message on Sunday via auto trader for someone to call me back but no response. Called the main number 6 times on the Monday and both mobile numbers went to voicemail. Left a message there also and still no one responded and now car has sold. Very poor communication and what’s the point of having 3 phones if they don’t return calls. Certainly would not recommend this garage

Avoid Ghost Motors, unless you want to be mis-sold a car and deal with the worst customer service going. I travelled from Scotland to view an Audi A4 2008. Dealership knew I was coming but decided to soak the seats prior to me arriving, obviously to prohibit me test driving the car. Looked past this and bought car as dealership is (somehow) AA approved, despite this the car had over £1,800 of faults, such as power steering, tracking, indicators and temperature sensor. Dealership advised me to get repairs done at local garage and that they would reimburse me, I was pleased at this outcome. However days turned into weeks and still no payment was made despite me sending them bank details and calling multiple times to request payment be made. Also had to file for V5 myself with keeper slip as they had not informed DVLA after purchase. Reported Ghost Motors to the Motor Ombudsman, the AA and trading standards for mis-selling car and falsely advertising under AA dealer promise. I will purse small claims or section 75 chargeback if need be.

Honest review, Been a few times over the last few weeks and finally seen a car and asked for a test drive, the staff obliged and were pretty decent in fairness weren't fazed by us interrupting their lunch break to get a test drive, so far seems good. Noticed the brakes on the car were very low so we decided to purchase it on the basis that the brakes get sorted out, were not pushy at all regarding the warranty etc after a little chasing went to collect the car and paid the final fee. On the passenger seat was an invoice for disks and pads all around so we drove home, noticed the window had a new chip in it also the brakes squeaking a little so thought they were just bedding in, and also a new knocking noise that wasn't there on the test drive. Reached out to them and eventually got a text saying "bring it back" so I did a little digging online about the aftercare reviews and was shocked. took the car to a local trusted mechanic and found that all the brakes were Faulty near enough worn to the metal on all wheels, the drop-link on the driver's side was completely shot and needs urgent replacement, Also the top mount and shockers are gone with the wind on the driver's side. Decided to get my mechanic to do the work Just for the fact that this car has an MOT? which I am now debating also it had an invoice to say the disks and pads all around were done the day before we collected the vehicle. would you take the car back to them to get fixed? I would never go here again and I do love the car and I can't say the staff were ever rude pushy or anything like that they helped whenever we needed it and also left us alone and didn't hound us for a sale. My advice, if you are buying a car from here take a mechanic, take it on a really good test drive over bumpy roads too and make sure everything works as it should the Car does need a full Valet / Clean it stinks inside and was filthy when we collected it Overall its cost us about another £500 in unplanned additional work but at least we know the works actually been done and to a high standard

They won't let you do an AA check, but there is a reason for that. 2 days after purchase engine management light came on and car was bunny hopping. (Exhaust repaired prior to purchase) Been told I need to give them a chance to repair. Legally that is incorrect and they are point blank refusing to give me my money back. Will be taking further action, if necessary small claims court, but avoid like the plague. Seem nice and friendly until you realise they've sold you a lemon. Oh and you have to get the car back to them regardless of problem

Stay well away from these thieves! My 17 year old son rang about a car and was told it was ready to drive away, we traveled 1 hot 30 minutes the next morning to view it., when we arrived they pulled the car out for us to test drive and he told us it had a ABS fault and the engine management lights was on. Being my sons first car he was devastated and was desperate and for one, while we were there he picked another one which we were told was ready to drive away which we did. We got home and an hour later he went to drive it for the first time and the clutch had gone, we phoned up the next morning after getting 3 quotes to be told they would only pay half, we have since phoned 9 times and text but will now not answer or reply to messages. Horrific company.

I phone about a car to buy it they blocked my number raised the price and downed the mileage how does this happen ,

THE worst dealership, lies after lies paid a deposit and for a car for them to. Ring me 5 days later to say it’s ready travelled 45 minutes to stand around for half an hour for some lad to come to me and tell me there’s an engine light on the dash and It neeeds to go back into the garage after me questioning everything as to why they rang me in the first place he was very aggressive and angry so I asked to speak to his boss and he stormed off I waited another 15 minutes for the boss to come out and be rude and obnoxious. Sold my car because I thought this one was ready and now I have been 2 weeks without a car. Customer service is an absolute disgrace and they are cowboys with the cars, you’ll see someone polishing cars but under the bonnet is a nightmare. STAY well clear if you don’t want stress. 151 other people cannot be wrong also.

I will NEVER use or recommend this dealership again. In fact, I’m going to report these bunch of lier’s to trading standards and believe me I will not give up until something is done. I am a 22 year old lass, initially thought the deal I was getting on my Citroen ds3 was great. Cam belt done and car looked fab online etc. wow, couldn’t have been more wrong. Fortunately being clued up and taught by my partner a bit about cars I dug deeper for reviews which I was sick to my stomach reading how bad they were, I was waiting on my car to be delivered so I rang my garage and had the car delivered there to be checked over. Delivery boys were tired and fed up but understood why I wanted my car checked over. My car spent 2 hours at the garage and thank good for this because there were too many faults to even write down. From bodywork to break pads and all sorts. I rang up the garage, explaining what was wrong and how much it will cost to get everything fixed and the boss man got aggressive and told me to reject the car and get the delivery boys to take it back. I wanted the car and needed the car for my job that evening as I’ve already been without a vehicle for a week. First he said he can’t knock off more than £350 and then he said he can take off £400 but no more. Being stressed out as it was and fed up i accepted the £400 for fixing the problems even though it STILL wasn’t enough for the amount of problems the car has. Beyond upset and angry about the service I got and this totally explained why they didn’t bother to get back to my messages half the time whilst I was waiting for my car to be delivered. Dodgy men, dodgy cars, horrible horrible business ran by crooks. NEVER again.

I wouldn't even give them 1 star. my fiance travelled from London to buy their astra in May. they said 'everything works' and it's 'ready to be driven'. He bought the car and was driving back on the motorway when suddenly he could see smoke coming from the back of the car, causing him to drive onto the hard shoulder and stop. The car shop was closed and never respond to calls, so the car was towed to the nearest hotel. The next day, my fiance confronted them, to which their response was "the car wasn't ready" and was trying to transfer their liability onto him despite it being advertised on Autotrader weeks prior. They said they will give a refund.... which has been pending for two months now yet they re-posted the advert on Autotrader the next day at a higher price. We will definitely file a claim or take them to court. We are students with financial difficulties as a result, please stay away from this company for your own good.