We went to enquire about purchasing a nice looking Audi Q3 which fitted our requirements. Test drive was fine, but the sales staff were appalling and insulting. They refused to show any basic documents for the car (e.g. Reg document, Service History, MOT) despite repeated requests. Every time there was a new excuse not too including "data protection" which is laughable. Alarm bells rang... Then they proceeded to rubbish my part exchange car with the Sales Manager saying that it "had more filler than Wickes". Completely untrue and highly insulting. Overall, the sales executive and his manager were rude, lacking in any empathy or willing to negotiate (though continually knocking down the value of my part exchange).

Given a very good quote for a Focus, in writing by email. Went to appointment, price escalated by £4000 and offered a lot of extras I did not want. No interest to meet my needs or find out what I wanted. Ive now bought the Focus that I wanted at around £2500 less than I was offered for identical spec at Dees. I felt my time was wasted and they tried to tell me what I should buy rather than what I wanted.