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would 100% not recommend, absolutely awful after service. He is a slippery fish that will tell you what you want to hear and not honour any promises he makes. I am currently fighting for my money back for a car he sold me that broke down spectacularly on Christmas Eve but he thinks is fine. It's perfect if you like cars that don't drive! He operates on a level that can only be described as barely legal- think Better Call Saul. I wish I had read these reviews before i bought my car, it would have saved weeks of heartbreak.
sarah South in response to Shocking service, do not use!
in a similar situation to many others reaching out. I’m taking this guy to the small claims court. If we get together with everyone he’s done this to and hit him with a small claim court he will lose his business. He’s already lost his business in 2019 and had to re-register the company it only cost around £50 to take him to small claims. He’s just stolen £500 deposit refused to give it back.
Drive right Luton LTD from Drive Right Luton in response to Shocking service, do not use!
Dear Debbi We are deeply concerned to read about your experience and regret any inconvenience you've faced. At [Your Company], we are committed to providing quality vehicles and services, and we take feedback very seriously. Regarding the issues you've encountered, we strive to ensure all vehicles are thoroughly checked and meet high standards before they leave our premises. However, it seems there may have been miscommunications and misunderstandings in this instance. We are investigating your claims diligently and would like to resolve this matter amicably. We are also mindful of the statements made in your review. While we support feedback, we must clarify that we take allegations against our business seriously and are considering all necessary steps to address false statements made publicly. We encourage you to contact us directly at [contact information] to discuss your concerns further. We are committed to finding a fair resolution and ensuring that all our customers leave satisfied. Best regards, M.Elbakty Drive Right Luton
Drive right Luton LTD from Drive Right Luton in response to Shocking service, do not use!
Dear Sarah South The above statements made are not true and unfounded and are made by you with defaming attention to our business. However we regret to hear about your dissatisfaction and the challenges faced during the communication process. We acknowledge there were complexities, particularly with the fluctuating nature of the decision-making concerning the car purchase, which led to misunderstandings. Our team attempted to accommodate these changes as efficiently as possible while adhering to our administrative protocols. I believe now the matter is concluded satisfactory and we expect you to withdraw your statements which is not true. Moreover, we sincerely aimed for an amicable resolution and regret that the process did not meet the immediacy of your expectations. We understand that such situations can be frustrating. We must emphasis that respectful communication is crucial in resolving any issue, and unfortunately, when interactions become disrespectful towards our staff, we are placed in a difficult position. Our decision to discontinue future business was made with heavy hearts and after careful consideration, prioritising the well-being of our employees. We are continually working to improve our customer service and administrative processes and will take this experience as an opportunity to learn and develop further. Best regards, M. Elbakry Managing Director Drive Right Luton
Would recommend to anyone who is in need kf a motor vechile as they will point you in the right direction. Thankyou again for your services loving the vechile I have purchased of you.
Though being on holiday he managed everything, co- ordinated with his staff and have everything arranged on time and to perfection. I felt really respected , very polite staff ,the car was washed , took the test ride 👍, they helped me with the paperwork ,really a five star service. Definitely recommending anyone looking for used cars ,or repairs , see them right way , they are the best 👌
Brought my mum a second hand VW Polo with ease, politeness and courtesy. Staff were excellent, nothing was a problem. Manager gave a lovely touch for mun. Car is just what she wanted. No problems at all. I would personally recommend them and should I need a car in the future I will definitely be contacting them.
I wanted buy my first car, and was very new to this. The dealer was extremely kind and helpful. I got to test drive the car as much as I liked, I asked to experience driving the car on a slightly larger road to see how the car performed at 50+ mph and also in a smaller road to experience reverse parking the car. There was no pressure to make the purchase, and I was able to look at the car and discuss with my friend for as long as I liked. We were at the dealer from 5pm to 7:15pm on a Sunday. The dealer was very fair, he said that it would cost me £100 to get a second key, and therefore offered to deduct it from the price of the car. He also provided me with two contacts that could help me get a new key. He also gave me 12 months breakdown cover with AA for free, and sorted out all the paper work for me, and helped me get insured. I was not taken advantage of for my lack of knowledge about cars and the procedure.
Bought a 2009 Focus CC3 from Drive Right recently. Very very pleased with the car. It was well priced, I took the offer of a test drive and was able to do so on my own. Didn’t feel pressured to buy but experienced very helpful friendly service.
Reviewer has confirmed their email address
Happy to say this was my second experience with this dealership and im definitely recommending to my family and friends. Such kind people and a boss who puts his customers before himself, Both my cars where not only sparkling clean but had absolutely nothing wrong with them. A very smooth easy going experience , thank-you drive right luton!
Affordable Prices. Bought a Car Today from uncle named Mahmood Such a Gentleman never seen good hearted person like him. smooth and Easy process. Highly Recommended
Reviewer has confirmed their email address
Avoid drive right luton takes deposit no refund if car wasn't as seen no after sales help see other reviews before making up your minds if travelling get itvin writing ref refundable deposit
Reviewer has confirmed their email address
sarah South in response to Won't give you deposit back
I’m in the similar situation of you with this guy Did you ever get a resolve because I’m taking to the small claims court over it. I’ve just also found out that in 2019 he had two stop business and re-register it is business due to this sort of behaviour
What can i say about this absolute joke of a garage? here we go... i bought on the strength of the reviews. drove to luton 150 miles for what seemed a good deal on a car with 3 months warranty. ill hold my hands up that i should have checked it better but... i got home first problem within a couple of days the engine management light was on. then the only fault i had pointed out when i picked it up and thought it was likely just an adjustment turned out to be rear brake calipers were seized after they tried to cover it up. i took a video and sent it to them of the vehicle rolling backwards down a hill with the handbrake fully applied. they asked me to get it assessed... took it to halfords. they couldnt assess it as it had no wheel locking nut remover and they pointed out 2 wheel nuts were missing!! i had then to take it to another garage to take off locking wheel nuts without the adaptor to take it back to halfords once it had wheel nuts. halfords then told me the rear brake callipers were seized. i passed the phone while in halfords to the Drive right so they know its not something i made up. in the meantime ive had to take the car to another 2 garages urgently for the engine management light which turns out to be an excessive build up of carbon. i leave the print outs in the car and then Drive Right Luton knowingly sent a member of their staff to DRIVE my car with rear brake callipers seized 150 miles to be repaired...then drove it back! they were supposed to fix the management light. it came back with it on. they told me they had changed the rear brake callipers... the car started getting faults slowly getting worse with what looked like the same fault again. so fed up of the faults i took it to a main dealer. within 6-8 weeks of them 'changing rear brake callipers' it needed 2 more! i had a quote from Mazda for over 2000 to put right the dodgy car they sold me. now they want to mediate and give me only nearly 2000 less for the car i got from them faulty. caused me nothing but grief. lost days at garage because they wouldnt fix. avoid this very dodgy company and at the very least take a mechanic if you want to risk buying from this dodgy dealer. lucky for me i have tons of proof and i am now going to go to trading standards and the police for not only endangering me but his staff and members of the public AVOID AT ALL COSTS
Adrian in response to Avoid at all costs
Hi, with what car did that happened? I have the same problem with a mazda 6 2.2 diesel blue from 2014 same bought from drive right Luton, please let me a response as i’m now aswell trying to return the car and get the refound
craig barrows in response to Avoid at all costs
I only forced the return within the last week. Word of warning.. If its less than 30 you are entitled to a full refund so I would return soon. After you need to negotiate or take to small claims court as they are entitled to milage compensation for the miles you have used. I obviously can't write here the reg but it is a blue mazda. Speak through the AA if need be as we can probably discuss through them as they are acting as mediation for me. Don't wait more than 30 days if you think there's a problem... Just return get a full refund and move on I also noticed there seems to be people leaving '' good'' feedback who say.... Come to drive right Luton as if they work there... I don't think there reviews are as unbiased as I first thought
Sarah Hyde in response to Avoid at all costs
Hi Craig, please could you email me, I have had a dreadful experiance with this company, I have had a similar experiance with this terrifying company, they could cost people there lives with what they sell, I want to return a car bought from them. They need to be reported and closed down but I just don't know what to do ??
Sarah Hyde in response to Avoid at all costs
Hi Craig, please could you email me, I have had a dreadful experiance with this company, I have had a similar experiance with this terrifying company, they could cost people there lives with what they sell, I want to return a car bought from them. They need to be reported and closed down but I just don't know what to do ??
craig barrows in response to Avoid at all costs
Hi Sarah... All I can suggest is as per the previous reply. Report him to the AA. He uses their name and so mediate through them. Return it if you can. I'm hoping the AA discard him once it is settled as they should want no dealings with this company. If your within 30 days and have faults you're within your rights to return
Adrian Madalin Cojocaru in response to Avoid at all costs
Hi, i just find out that you were the previous keeper.your name is on the previous v5. I have bought the same car, the car is with him now and i’m in talks with him for the refund.
craig barrows in response to Avoid at all costs
Just remember if its less than a month you're entitled to a full refund and he has no say in it. Complain to the AA. Let them know he is again trying to pass the car off as roadworthy. Although he promised to refund me and I returned at added cost to return I am still waiting for my refund. He has 14 days by law but I'm half expecting he won't to make me take him to court. He is trying to use the excuse I didn't give him the service history back even though I sent him a screen shot of the email of me asking for it as he never gave it. The AA are aware of this and promised to call me Monday and they are failing to live up to their promises either. This garage still owes me 4650 and to think I'm over 2k down for the misery they put me through is an insult even if he pays. The owner seems to take pleasure from ripping people off and playing the rules in his favour..there is no customer service and the AA do not protect you. Don't back down and make sure you only take a full refund. I am shocked the AA as associated with a garage like this knowing they give cover and their name. All this at a time my dad passed away. He even emailed me over again when I told him not to after he asked to go through the AA as I didn't want the stress. This man and garage really are the lowest of the low
Adrian Madalin Cojocaru in response to Avoid at all costs
I asked him for a full refund, he owe me 5615 £, he only try do delay me as is just asking me about the AA breakdown report. He breached the trading standards as he sold the car two times with issues wich he knew about. I will go forward and tomorrow i will go in contact with one solicitor, as i can prove that he breach the agreement the only who can lose is him. Please if you can contact me on whatsapp at this number: 07438128266, we are in the same problem with the same car… i will be very happy if you want to contact me, thank you!
debbi in response to Avoid at all costs
I am going through something very similar right now. The stop/start light came on the day after purchase but was reassured that is was just cold and it would go away. It didn't and the car entered limp mode. I took it to my garage and the lights went away and no codes had been left when they tried the diagnostics. I carried on driving the car and the lights stayed off....until Christmas eve, 22 days after purchase when there was an awful smell, then i lost ABS, brakes went, engine management light came on. In fact every light on the dashboard came on, the radio went off and eventually all power went. I ended up getting towed to my local garage (drive right Luton is about 5hrs away) They have questioned everything since, they firstly said there was no problem with the car and i was to stop complaining (because the garage could not find a fault- due to it not turning on!) and then, after weeks of arguing, he verbally agreed to refund the money if i got the car back to them . £550 later the car is with them, and it magically works. except it doesn't, i can see in the video he sent the warning lights are still flickering because there isn't enough power. He then told me to come and get the car because there was nothing wrong with it. He has the car and my money now but today has offered me £3100 for the car, which is £350 less than i paid for it. So in total I have lost £1050 in transporting the car to and from my home plus £350 for the use of the car for 22 days = £1400 lost and no car to show for it! DO NOT BUY from this barely legal garage! I have no idea how he is still endorsed by the AA or allowed to advertise in the autotrader but I am trying my hardest to stop this. I have also raised a claim with trading standards.
sarah South in response to Avoid at all costs
Also finding out about this dealership anybody interested in taking this dealership down if we all hit him together with a small claims court for the costs he has mounted up, he will be forced to close his business. He did that in 2019, due to being taken to court and had to re-register his business business in 2021 The amount of People is done this too is disgusting absolutely awful I took him on good faith. I’ve got an independent mechanic to Check the car and do a full report. If you won’t give back the money, I’m taking him to the small claim court
Drive Right Luton is an Independent dealership that is based in Luton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Drive Right Luton
121 Leagrave Road
Luton
Luton
LU3 1RG
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