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24 reviews from our car dealer reviews community
Leave a review for Drive Right Luton
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24 reviews from our car dealer reviews community

Leave a review for Drive Right Luton
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"Car unfit for purpose!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought the Mercedes E Class on Saturday 1st August 2020 from Drive Right Luton. Car was sold as a fit for purpose, working car! 2 days after we bought the car it went into limp mode and begun to struggle to start. We took the car to Halfords for a diagnosis. They first diagnosed that one of the glow plugs was broken. The car now would not start at all on its own. The Autoguard warranty Drive Right sold with the car but did not cover this. We had the glow plugs replaced to a cost of £348 to us. We were advised to buy a new battery for the car which we did costing £70. The car still would not start. We were advised after another diagnostic test costing £60 to take to a diesel engine specialist. They diagnosed that the fuel injectors need replacing to the cost of £1750. Autoguard do not cover this. Under the consumer rights act 2015 we had the right to ask for a repair, refund or replacement from the dealership. We have not been able to use this car at all since leaving the forecourt. Eventually, we managed contact with the manager who agreed a meeting. As we had tried so hard to fix the problems ourselves the time gap from buying the car meant he now said he only by law needed to try and fix the car not give a full refund. He also stated that it wasn't the fuel injectors and when I tried to give him the photocopied diagnosis from the Specialist Garage to keep he refused to take it. We took the car in on 18th September 2020. As the car was taking so long I asked the manager again on 25/01/21 for a refund stating again that it was obvious the car was unfit for purpose. He replied stating he was very unwell and out of the country but we would have our car the week of 25/01/21. On the internet Drive Right continued to be selling cars at this time. Over the difficult period of the global pandemic we were more than patient and understanding however the car was being 'repaired' for 5 months. After over 30 phone calls discussing progress over the 5 months to the mechanics (on the same road as Drive Right) asking when the car would be ready and driving up to Luton from Essex last week to be turned away again now being told they had finally realised it was the fuel Injectors! We finally picked the car up today on the 16th February 2021! On the way home the car cut out twice whilst on the motorway, the engine light came on and it is leaking diesel everywhere. I don't have to actually state to be cautious. It says it all above. I just wouldn't risk it!

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+4 Found this review helpful
"Scammers stay away "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst experience ever.... They sold me a car for £1000 and everything is wrong with it. Problems I could not have seen on viewing..after taking it to a professional garage and being told they lied on Milage they lied on everything it will cost me over £3000 to put right. Horrified ...STAY AWAY FROM THESE DREADFUL SCAMMERS

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+3 Found this review helpful
"Scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I ve bought VW Passat from them a week ago. The car broke down on the way to Bridgwater. Tow truck picked the car up next day.Turns out clutch failed. I tried to contact the dealer but after 1 call he completely lost interest and blocked my number. Additional cost 460£. Definitely the worst car dealership experience I ve ever had

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+2 Found this review helpful
"Friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We've just bought a lovely little Peugeot from this company I would recommend them to anyone A very helpful and friendly experience

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Dealership Information

Drive Right Luton is an Independent dealership that is based in Luton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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GAP Insurance
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Ratings
24 reviews3.1 out of 5 stars — Rated Average
Excellent
12
Very Good
0
Average
0
Poor
3
Terrible
9

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  • Contact Information

    Address

    Drive Right Luton
    121 Leagrave Road
    Luton
    Luton
    LU3 1RG

    Get in touch

    07377 777919
    https://driverightluton.co.uk/

    Opening times

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    Dealership Statistics

    45%
    Would recommend this dealer to family and friends
    4%
    Percent of reviews responded to by this dealer

    Additional Information About Drive Right Luton

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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