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Keep away, this garage is a disgrace to the motor trade. Please keep away!! 6 weeks ago we bought a 2010 Micra for daughters 1st car. It came with a years MOT with no advisories. We were sold a dangerous car that shouldn't have been on the road.Here is the list of things that have gone wrong it - 2 rear wheels leaking air out of the sidewalls so the tyres were going flat in days, exhaust blown, ABS light on, starter motor needed replacing. Took it back to Dunelm and their mechanic was 'off' for 3 weeks. Finally got them to have a look at it and they replaced the exhaust and put inner-tubes in the rear wheels. They never fixed the ABS warning light, they said they didn't know anything about it (they did). 4 days later car wouldn't start, the starter motor had gone. Took car to a reputable garage who are going to get the car roadworthy for us. They were outstanded by Dunelms bodge jobs, including the 'new' exhaust which was leaking dangerous amounts of fumes into the cabin. The reviews here on Google are correct, these people are cowboys and shouldn't be trading. When speaking about it to the old man who works there he said 'I'm a salesman, not a mechanic' Trading standards and the Ombudsman have been informed. They are cowboys! Do not buy a car from these crooks.
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Both Billy and Colin were excellent. They were very very professional, extremely helpful and friendly through the whole car purchasing process. They were not in the least bit "pushy" and couldn't do enough to satisfy me as a customer. Highly recommended
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Lovely car I bought a Ford fiesta from Colin. Smashing person.
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Just purchased a 2022 Ford Fiesta. Very impressed with the service I received from Colin.
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Felt welcome upon arrival, the customer service was excellent, no fuss.
Absolute shambles of a business. Sold a faulty and unsafe vehicle. Evasive sneaky and not to be trusted. I only gave them 1 star as there wasn't an option to give zero. If you ever find yourself looking at this dealer, turnaround and run very fast
DO NOT BUY FROM THIS GARAGE!!! They knowingly sell faulty cars Their attitude/customer service is disgusting Collin, the so called manager can only be described as a fraud If you purchase a car from this garage and in the very likely case you discover that its faulty, please please get trading standards involved. Thanks to them we won our 4 month long dispute against them in regards to requesting a full refund. Please DO NOT!!! waste your time even considering to step foot in this garage.
Absolutely do not recommend this place at all. Paid a £100 deposit for a car, I was told the deposit is refundable if I don’t buy the car. If they told me it was not refundable I would have never paid them. Anyway, gave them the deposit, but didn’t end up buying the car. Asked for the deposit back, and the boss Colin is refusing to give it back. I explained, it’s £100 it doesn’t just grow on trees, I’m a single mother, I apologised many times for not buying the car (explained that I did not receive a loan from the bank) and they are ignoring every single email I send them. Whenever I try calling, I’m always told the boss will call me back, and I’ve never had a call back from him. I now had to get a lawyer, who sent them a letter over 2 weeks ago, and still not heard anything so means they are still refusing to pay me back MY money. So I guess I will see them in court!🙂 disgusting place, the way they treat customers is absolutely vile. Avoid this place at all cost! They hardly sell any cars, and that tells you a lot about their business doesn’t it?!
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Good service so we thought Car gear box not right day after got it he tried doing something with it but still no good Never been so frightened driving a car Citizen advised get refund but garage not interested Have lost, £1500 ,due to having to find another one
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All smiles while you’re buying…. I bought a Corsa from them February 2021, apparently it came with a Full Service, Service Booked stamped. Within a week, the Emissions light came on and I had to return it to sort it out. Colin told me it needed a new sensor and they would fit it the next day. A few weeks later the car was spluttering, I was busy so took it to a trusted Garage. Found out not only that the sensor was just ‘reset’ and not replaced it desparetely needed a Service! I paid to have a full service. Colin’s Father said he was cross as he had been short changed by the guys who service their cars as he had paid them to service my car. I pointed out that my service book had a Dunelm stamp in my service book. Then Colin stood on my door step and looked me in the eye and told me my car was fixed. Now the 3 months warranty has expired and yet again the Emissions light has come back on, so now going back to my trusted garage. If I had the time, money and energy I would talk to our family solicitor. Completely disgusting
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Dunelm Car Sales is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Dunelm Car Sales
Auton Stile
Durham
County Durham
DH7 7DB
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