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We bought a car from Dunelm Car Sales with a lifetime guarantee. within 6 months the gear box went they told us to keep driving it as needed to be booked in with 3rd party this was completely the wrong advice and should have been consequently gear box needed scrapping Kelvin then gave a different figure to the 3rd party for the costs we were left with no car for nearly a month and additional costs to pay which we wouldn't have had should the car been taken in sooner And significantly more than was quoted by the 3rd party we purchased a lifetime guarantee from Dunelm - http://www.dunelmcarsales.co.uk/lifetime-guarantee/ however there are restrictions within the terms and conditions e.g. the maximum value they will pay out is £750. This is not stated on the website the following terms are misleading: "unrivaled"- how is it unrivaled - this is unsubstantiated. I have spoken to other dealers and their guarantees and cheaper and also cover to the value of the car. Buying the car from Dunelm is one of the worst decisions we have made. Avoid.
17 days after buying my car here,it developed a slight fault,engine management came on, they offered a free diagnostic and the fault was a blocked fuel filter, there garage mechanic sorted it within an hour, brilliant after sales in my opinion. Thanks
Reviewer has confirmed their email address
Poor service here! They all smiles when your buying a car but After Service is dreadful! Left with no choice but to book my MOT and Service elsewhere. Left my car at 8.30am as instructed, leaving the keys over the road as they wouldn't be open. But they hadn't realised it was there! I'd called 3 weeks earlier to book it in. Had to collect the car with the MOT unfinished at 4! Disappointed
The salesman was very courteous and helpful. He involved his manager to try to get the best possible deal for me. Between them, they managed to get a deal that was acceptable to me. They made me feel that I mattered.
Stay well away. Dreadful customer service and the car I purchased was a complete pile of junk. Its wheel fell off on the A66! These are nothing but cowboys. I have informed trading standards a full investigation is pending.
Anonymous in response to Stay away from Dunelm Car Sales
It’s about time somebody notified trading standards. I also find the number of vaguely similar positive reviews of them rather suspicious.
They do their absolute best to sneak extended warranties into the paperwork. If you have to buy a car here, read every single word of everything they ask you to sign. Better still, avoid completely. They do have some decent cars at good prices but that's their only saving grace, and probably explains why they're under such pressure to push their extended warranties. The manager, unhelpful and argumentative. The blurb on the website about being delighted to hear feedback, whether negative or positive, is a load of tosh as their response to a fellow reviewer on here demonstrates clearly.
The Fiat I bought from Dunelm Car Sales was really good value, it was also very clean and the guys there were helpful! I have had a little issue with the car recently but I will get that sorted myself. I recommend!
Reviewer has confirmed their email address
The bit where it says " the dealer resolved issues quickly"is a joke and just outright funny. My problem is not with the car, it's with the garage I bought it from, absolutely disgusting salesman. I have never experienced anything like it in my life, first time getting finance and this garage has totally mugged me off. If you want them to give you a quote and then a week later they change it, then go to DUNELM CAR SALES IN DURHAM! The salesman, said he could match my bank loan, which he did! He then added on a 12 month warranty which I was pressured into buying, later down the week I changed my mind and opted out of the warranty I went to collect the car and the price had gone up by £10 per month, clearly what they have done is kept the warranty on and I'm paying for it but I technically don't have it, The owner quite clearly said that the other guy was an honest guy and he would own up to it if he made a mistake, well he couldn't be anymore wrong. He lied to my face and said "I don't recall saying that price" yes, yes he did but he accused me of lying. It was then by this point out of their control and I had to take it up with the finance company because the garage had already been paid for the car. Baring in mind, he put NO diesel in my car and I broke down 3 miles down the road, he just said "we don't have them facilities" he also made no effort in cleaning my car at all. The absolute WORST garage, and the WORST employees I have ever come across in my life, disgusting behaviour they did not one bit want to help me, all they wanted to do was get MORE money than they should of a 22 year old girl who they knew was their first time doing this and they saw the opportunity to mug me off. Absolutely disgusting and they don't deserve any business at all! They take advantage of vulnerable people and once they have their money they don't give a toss about you anymore, I would not recommend this garage at all, do not waste your time and effort. Horrible staff, disgusting behaviour, not willing to help and just have no intention to help you at all. If you have ever seen someone go so red when they are embarrassed you haven't seen nothing yet, I would love to name drop but don't know if I'm allowed. You shouldn't be able to run a business with staff like that, I would not recommend, robbing employees!!!!!! DISGUSTING PLACE AND PEOPLE. I would love to give 0 stars but it's impossible! STAY AWAY FROM THE PLACE!
Colin Richardson from Dunelm Car Sales in response to Meganteasdale
Hello, May I kindly ask you to remove this review as it's completely made up. Kind Regards, Colin Richardson General Manager Dunelm Car Sales Ltd
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Dunelm Car Sales
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