There was a bit of initial confusion while purchasing the car. When we got to the dealership, there was a panic that the car had already been sold. However, it was just hiding haha! We are really pleased with it. There are no issues with it and it's a lovely car to drive. We did have to wait a little while it was being cleaned. However, we appreciated the high standard it had been cleaned to and that they wanted to do this for us before we left. So overall, it was a good experience I'd say.

Purchased a car for my daughter, I have had to have a few bits of work done on it since purchasing, but seems to be okay. The customer service was pretty standard, it wasn't the best i've ever had but wasn't the worst. I'd say all in all a neutral experience with Easy Carz.

From start to finish, it has been a really great experience with Easy Carz, they were always honest and transparent with me and kept me up to date with what was going on. Spot-on communication. I was thankful for the option of the delivery of the vehicle, which made the buying process so much more convenient for me. The vehicle arrived on time in perfect condition, I would highly recommend as a trustworthy and reliable dealership.

All the customer service was great, I am still really pleased with the vehicle I purchased, not had any issues with it. 5 out of 5 stars from me.

Quick and easy car purchase

5

Customer service was the best I have ever had! The staff deserve a lot of praise and if I was their boss i'd give them all pay rises for the great work they do. I am really pleased with the car. I am very pleased with my new Audi it is a lovely vehicle no issues at all. Would highly recommend Easy Carz to everyone!

Happy with the vehicle, but I feel there is some massive improvement needed in the customer service and sales side of things. As someone working in a similar industry myself, I was very disappointed. We came to buy the car in cash, and there was no enthusiasm from him at all. The interaction was boring to say the least. It was very much a case of handing the keys over and here’s the car. There was a big lack of good customer service. We also had to chase for the logbook several times, as he kept forgetting to send it out. It just seemed like he didn’t want to be there, which doesn’t give you much confidence in buying a car and doesn’t make you think about wanting to come back in the future. The whole point of a salesperson's job is not just to sell you the car, but to make a good impression of the dealership, and I feel he really let the dealership down. It’s a shame because we got a great car. It just wasn’t a great experience.

Customer service was perfect, the process was quick with no delays, and the car arrived in good condition. I can't complain, it was everything you would expect. I am still waiting for my log book which is why I am not giving full marks, but hopefully it will arrive soon. If it had come quicker it would have been a full five out of five. I would still recommend them for great initial service and quality cars.

I want to give 5 stars because the process was smooth, the seller was very nice and friendly, And when I was concerned about how many days it would take for the new logbook to arrive, they (the customer service) responded positively and effectively.