14% Reviews
replied to
57% Recommend
to friend


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7 reviews from our car dealer reviews community
Leave a review for Elite Carriage Company

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7 reviews from our car dealer reviews community

Leave a review for Elite Carriage Company
Click on the stars to start your review
"Excellent, friendly with great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just purchased a BMW M5 from Pete and his son Daniel, what ca I say but a smooth transaction and even though the BMW had a fault on its test drive this was sorted out (at a cost to Pete of over £500, no quibbles, and the car was immaculate when I went to pick it up. 6 Months warranty. Very happy. Elite Carriage Company are nice people.

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"ZERO customer service!!"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased an Audi S5 (57 plate) from Elite Carriage Company. Aesthetically, the car was in very good condition. Which I did say on the phone whilst trying to resolve this issue. Mechanically however, different story. The A/C never worked, I assumed at the time this would need to be re-gassed. At time of purchase, I informed the seller that I would seek an independent report of the vehicle from a specialist. Confident in the condition, he advised that it would only need a fluid and oil change which I accepted, given the cosmetic condition of the vehicle. This was not the case. I took the car in for a thorough service at the cost of £591.86 which I paid in full. The remaining £2272.97 however, I was not expecting. The seller refused to accept or acknowledge the report from the specialist. To the point that he informed me on the phone that the specialist garage had admitted the work was not required and I was paying for no reason. This was very clearly a complete lie. He would prefer the steering rack to fail and become a risk to life before it is replaced with new parts. He suggested a reconditioned part. Prolonging the fault, not removing it. Like anyone would, I refused to have second hand, cheap as chips, bodge job parts used. The other items included air con pressure sensor and Audi engine cover badge which was missing. He offered to buy the car back, which I refused, knowing full well he would sell it on to another unsuspecting buyer. The showroom was nice and the cars were nice. Staff on the other hand....... Now almost £3000 lighter on repairs the car runs like it should. Check everything before you buy from this garage. Or make sure you have a lump sum of extra cash saved up to pay for the surprises. 100% recommend getting a full independent inspection before you entertain the Elite Carriage Company.

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"Great car, great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really pleased with my Evoque from the Elite Carriage Company. Wanted one for so long and I'm not disappointed in any way. They gave me a really good price on my old car in part exchange, and made the whole process much less daunting than I expected it to be. Really friendly and helpful. Would definitely recommend to family and friends

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"Car not as described"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW 335d XDRIVE M Sport in good faith. The car was advertised as having a good level of manufacturers factory option extras, after less than a week I realised the car didn't have these advertised extras and I complained to the dealer. Also after two days of purchase, I noticed the car had three tyres with bulges in them, I took it to a tyre company, who had to change all four as they were not road legal. Also the new number plate they fitted to the car fell off. I asked the dealer how they were going to rectify the issues but told me they wouldn't do anything. I then took it to a BMW main dealer, they inspected the car and told me it had two buckled wheels as well. I complained to the dealer and told them I wished to reject the car as part of my statutory rights, as I had lost faith in the car and the dealer. They then fobbed me off with their legal team (Who took their side).

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"No issues!"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle from Elite carriage company. They weren't the best to deal with. They didn't do a lot of things that they said they would and there were issues. Some of the issues have been resolved. We came to an agreement over the costs. They were not awful but the service could be a lot better.

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"TS Unhappy"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The owner seems like a lovely guy, very friendly and helpful. The garage is very nice and in a lovely location. I was over the moon when I picked up my car earlier this year... But, the problems started a month or so later. I had a blowout on the motorway, only to find afterwards that both rear wheels (19 inch AMG alloys) had been welded in 5 places each and were still cracked and the two front wheels were very slightly buckled. I informed the garage that my life had been put in danger by the car and that the car had been in a fairly substantial accident (which I have had checked by Mercedes main dealers)> The garage refused any kind of compensation or any help whatsoever. To date, I have had to spend over 3,000 pounds on jigging, wheels and tyres to fix the problem. The garage did not care

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"very friendly people"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Elite Carriage Company were highly professional and are some of the friendliest people I've met. They've got a good range of cars, I'm loving my BMW, it drinks petrol but it looks and drives fantastic. I'd easily go back there for my next car.

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pete from Elite Carriage Company in response to very friendly people

really appreciate you taking the trouble to post a good review often it is only disgruntled customers that go out of their way to post comments. Hope you are still enjoying your powerful but not so frugal BMW !

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Dealership Information

Elite Carriage Company is an Independent dealership that is based in Salisbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.3 out of 5 stars — Rated Average
Excellent
3
Very Good
1
Average
0
Poor
2
Terrible
1

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Contact Information

Address

Elite Carriage Company
Old Road
Alderbury
Salisbury
Wiltshire
SP5 3AR

Get in touch

http://www.theelitecarriageco.co.uk

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Dealership Statistics

57%
Would recommend this dealer to family and friends
71%
Thought the dealer was knowledgeable and helpful
57%
Thought issues were resolved quickly and easily
14%
Percent of reviews responded to by this dealer

Additional Information About Elite Carriage Company

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Directors: XXXXXXXXXX
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