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Saw Joanna and had me a Clio sport off her very nice lady very professional and easy to talk to I would recommend to anyone probably the best car dealership in the uk I would use Emerald House of Cars again as all the staff are very nice.
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Ryan Jones from Emerald House of Cars in response to Great car dealership
Hi Andrew, Thanks for such a positive review! Joanna is beaming to hear how well-received her service was! Enjoy your new car and welcome to the Emerald Family! Kind Regards, Ryan Jones
Had to call Emerald House of Cars 4 times to get a few pictures and videos for a car I was interested in as the garage is more than 2 hours away from me. Even gave my email address and phone number. Unfortunately no one bothered to send anything each time. If the Customer service is terrible then their cars cannot be trusted either. Wouldn't recommend this place at all.
Reviewer has confirmed their email address
Ryan Jones from Emerald House of Cars in response to Extremely unreliable
Hi Hassan, So sorry to hear you couldn't get in contact with us. We have been experiencing issues with our phone lines and unfortunately, you must have slipped through. However, I do find it very unfair that you have rated our cars, cleanliness, dealership etc so low when you yourself have admitted that you have never been here. Why not come on down and check out what we're all about? We would be more than happy to get you into your dream car! Kind Regards, Ryan Jones
This guy at Emerald House of Cars who does this job is fantastic nothing is too much trouble thank u brilliant job.
Ryan Jones from Emerald House of Cars in response to Wash and shine
Hi Sam, Nothing is ever too much trouble for us at Emerald! Thank you for your business, enjoy your car and welcome to the Emerald Family! Kind Regards, Ryan Jones
Stay Away! If you want a car that’s full of faults, accident damaged, be lied to and laughed at then Emerald house of cars is the best place to go to. In July I purchased a car from this dealership (Audi A3)on HP and what a mistake it was. In first few hours of car being in my possession issues started to happen. Fuelling issue - the fuel nozzle would repeatedly cut off flow of the fuel ( tank was empty) and I was told by dealerships mechanic that it’s fine just need to find the right angle to fuel which left me feeling stupid. The tyre pressure was shockingly low. A deep cut on the near side rear tyre - cords visible. Rear screen wash was inoperative. Number plate light bulb is intermittently operative. After all this that was occurring I got suspicious and later that week I drove it to my garage for closer check as MOT at this point is very questionable and more issues were added to the list — off side rear coil spring broken, front discs are corroded and pitted on the inside, rear brake pads worn 90%, both drivers and passenger doors’ hinges/ check straps are inappropriately secured AND on top of all this I am told by my mechanic that there is a strong suspicion that the car has been in an accident — Near side suspension components all replaced, repaired, repainted. At this Point I am fuuuuuming... Having to know all this I decided to take it to Audi main dealership to get more info. Audi found even more faults and also stated that the car has been in an accident. At this point I am so angry because I have been messed about, lied to so bad specifically when I asked for a HPI clear car. Blame shifting thief’s. They don’t care about your safety all they care about is their pockets being stuffed with your money The Big Question Is How Did The Car Got MOT PASS???????? All this has been reported and case opened with Trading Standards.
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Ryan Jones from Emerald House of Cars in response to Avoid
Hi, Please give me a call on 0121 256 2348 to discuss your case. We have opened an internal investigation into your claims and are eager to put things right. We have paperwork for the vehicle showing how it passed all inspections and would love to see the reports you have had from Audi to verify our findings. Kind Regards, Ryan Jones
My title of this review says it all! I have so much great positive things to say about this Dealership but it will be an Essay! First of all, Simon was tremendous! Great guy, looked after me from start to finish, and made sure he got me the best deal! Offered and gave me drinks throughout the process. I cannot thank him anymore! Pete the owner also was helpful to the fullest, in making sure I leave happy with my New Car. Niko the Valeter made my car looking spotless from the inside and out, so thank you for that! If there was an option, I will give Emerald House of Cars a big fat 100 Star Review!!! Completely satisfied with my new car. Thank you to everyone from Emerald House of Cars.
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Ryan Jones from Emerald House of Cars in response to Best service! Best car dealership!
Hi Ali, We'll take a 100 star review my friend! Thanks so much for taking time out to leave us such a great review, hope you're enjoying your car and you are welcome back anytime (just let us restock the drinks fridge first!) Welcome to the Emerald Family! Kind Regards, Ryan Jones
Faulty car. Sick of sending mine back and not getting an update on this I'm constantly chasing them extremely poor communication and the customer service skills are little to none I do not recommend anyone buys a car from Emerald House of Cars.
Ryan Jones from Emerald House of Cars in response to Fault cars
Hi Kelly, Sorry to hear you felt you didn't receive the standard 5 star customer experience with Emerald. Every now and again cases like yours slip through the cracks and I can only apologise profusely. Give me a call on 0121 526 2348 and let me rectify this problem for you! Kind Regards, Ryan Jones
Great place Highly recommend Emerald house of cars to everyone. Very helpful and friendly people. The whole process was made very easy thanks to how professional each member of Emerald house of cars is. I would also like to thank Nick and the rest of his service team for putting me at ease and addressing any issue that i had. All in all Emerald house of cars are the best dealership i have every used and I do not use those words lightly. Thanks Emerald!
Ryan Jones from Emerald House of Cars in response to Happy customer
Hi Chris, The boys in the service shed are chuffed to be shouted out in your review! They are always working hard behind the scenes ensuring each car goes out at its highest standard! Cheers for the review, you're welcome back anytime, enjoy the car and welcome to the Emerald Family! Kind Regards, Ryan Jones
I recently purchased my Nissan Qashqai 2012 from Emerald House of Cars and have to say that i was not only impressed with the sales guys at point of purchase but continue to be impressed with the "little known" guys in the garage. I would like to say a big big thankyou to Nick, Fran and Alan from the garage who could not be more helpful with any problems or queries i may have. Thanks guys you're the best!
Ryan Jones from Emerald House of Cars in response to Shout Out to the guys in the garage!
Hi Trish, Cheers for the 5 star review! Alan is chuffed to read this and has passed it along to all the workshop lads and ladies. Glad you've had such a great experience with us, enjoy your new car! Kind Regards, Ryan Jones
Went to emerald Car sales last Saturday. they offered me £425 for a car i know is worth at least 2 grand.... only just passed the mot that morning - they found a number of faults which quite frankly dont exsist. - Squeaking clutch ( which dont squeak by the way ) £400 repair bill... wow i smell a rat here. so i went to walk out. the guy then agreed to give me £1500 for my car at this point i wasn't dealing with them as i felt i was being ripped off. i left.... Roll on to Monday morning, i get a phone call from emerald finance department telling me "GREAT NEWS" you have passed a credit check. I specifically told the sales guy "Simon" that i did not want a full credit check done until we had sorted the deal. they did it anyway - Im sure this is illegal, let alone WILL effect my credit score - thanks for that. i complained, was told a "manager" Would call me back this was Monday morning its now Wednesday afternoon and not heard a dickie Bird - FSA compliant? Id imagine trading standards would have a field day with this lot. on another note the office was busy ish they had my car in the work shop appraising it and left my other half and child out in the rain (I was on a test drive) not nice people - i expect a response!!!!
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Ryan Jones from Emerald House of Cars in response to Totally unproffesional
Hi Martin, Please give me a call on 0121 526 2348 to discuss your issues. I have launched an internal investigation into your claims and am struggling to verify any of them. I would love to discuss everything and come to a resolution that satisifes us both! Thank you. Kind Regards, Ryan Jones
failed AA PROMISE. COMPLAINTE NOW LOGGED 128 POINT CHECK OBVIOUSLY NOT DONE Correctly. MOT missed the same points.. so question MOT. had to chase all paper work 3 times .. visited twice..
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Peter Quinn from Emerald House of Cars in response to AVOID 100%
Hi Fraser, thank you for bringing to our attention that there is something you are unhappy with. We pride ourselves on doing everything we can to exceed our customer’s expectations. I would love the opportunity to investigate whatever issue you have with the new vehicle. We pride ourselves on transparency and will be more than happy to provide you with whatever information you require. We are a family run business and we treat our customers like family! If you are unhappy with the vehicle, we are more than happy to give you a full refund. If you could call our offices on 0121-5262348, and our management team would be happy to speak with you and help in any way we can. Again, thank you for sharing your feedback, and we look forward to turning things around for you. Kind Regards Peter - Owner
Emerald House of Cars is an Independent dealership that is based in Wednesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Emerald House of Cars
Emerald House Heath Road
Wednesbury
West Midlands
WS10 8LP
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