Caroline B, July 2024
"First time"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
At this moment in time I can't comment to much on my car that I purchased from here because the DVLA has been dragging there heels a little bit so we've not not had the log book. Luckily it come through on Friday so we were quick to put the private plate on and within 24 hours of getting it, we jumped in it and took it for a short drive. It's been hard to walk past the car parked on the drive as me and my partner were looking for this exact model of Mercedes for over a year. But we look forward to using it now it's all sorted, so lets see how we get on!
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Aftersales from Essex Prestige in response to First time
Hello Caroline, Thank you for sharing your experience! We’re glad to hear that the log book issue has been resolved and that you were able to take your new Mercedes for a drive. We hope you enjoy many fantastic journeys together now that everything is sorted. If you need any further assistance, we’re here to help. Enjoy your new car!
Chokri Z, July 2024
"Polite salesman "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After spotting the Mercedes-Benz EQB advertised online I was quick to see it in person because of the price it was up for. The staff were all super welcoming on arrival and showed me straight to the car I came to see. He was very respectful, giving me as long as I needed and very polite when answering my questions. I haven't driven the car much since driving away but I'll get around to it.
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Aftersales from Essex Prestige in response to Polite salesman
Hello Chokri, Thank you for sharing your experience! We’re delighted to hear that you found the Mercedes-Benz EQB at a great price and that our staff made you feel welcome. It’s wonderful to know that you had all the time you needed to check out the car and that your questions were answered politely. We hope you enjoy driving your new car when you get the chance. If you need any further assistance, we’re here to help. Enjoy your EQB!
Brandon C, July 2024
"Ford Ranger"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've got nothing but good things to say about Nick and the team at this company! They've always been very good at getting back to me and sorting out any issues for me, no matter how minor they are. As for the Ford Ranger I couldn't be happier with it.
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Aftersales from Essex Prestige in response to Ford Ranger
Hi Brandon, Thank you so much for your kind words! We're delighted to hear that Nick and the team here at Essex Prestige have consistently provided you with excellent service and promptly addressed any issues. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future! Enjoy your Ford Ranger!
Lee M, July 2024
"Simple process 👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall my experience at Essex Prestige was a simple one. I knew what car I came to see and the team were happy to pass me the keys to have a look around. I ended up getting a great deal on the BMW and you can't ask for much more than that.
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Aftersales from Essex Prestige in response to Simple process 👍
Hi Lee, Thank you so much for sharing your experience! We're thrilled to hear that your visit to us here at Essex Prestige was straightforward. It's great that our team could assist you in checking out the car and that you ended up with a fantastic deal on the BMW. Enjoy your new ride, and we look forward to serving you again in the future!
Daniel K, July 2024
"Very smooth "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was a very easy process and everyone was very helpful. I would rate the whole experience a 10 if I could because the whole process was very smooth.
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Aftersales from Essex Prestige in response to Very smooth
Hi Daniel, Thank you so much for your wonderful feedback! We're thrilled to hear that the process was easy and our team here at Essex Prestige was helpful. Your kind words and high praise mean a lot to us. Enjoy your new car, and we look forward to serving you again in the future!
Mr D, July 2024
"Painless transaction"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Volkswagen Amarok has been spot on. It's become our main car, and we've been running around in it a lot. The customer service experience was a painless exercise. I'm very happy with how everything went.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Painless transaction
Hi Mr D, Thank you for sharing your experience - Its fantastic to hear! It sounds like the Volkswagen Amarok has become an integral part of your daily life. It’s great that the customer service experience was smooth and hassle-free as well. Enjoy many more happy miles with your Amarok!
Rayan S, July 2024
"I will be returning 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I reckon I've already added a couple of thousand miles to my Tesla already and I can't get enough of it. When I enquired about the car, everyone was super helpful and really worked with me to get it over the line. I'll be back for a couple of more cars because of the service they provided me.
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Aftersales from Essex Prestige in response to I will be returning 😊
Hi Rayan, Thank you for the review and for sharing your experience, it's awesome to hear! It sounds like you’re really enjoying your Tesla and making the most of it. It’s great to know that the team here at Essex Prestige was helpful and made the process smooth for you. Looking forward to hearing about your next Tesla adventures!
Philip B, July 2024
"Jamie was amazing"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jamie you were amazing and I'm really grateful for everything you did for me throughout the sales process. I've long come off holiday so I've not driven the car that much but I look forward to putting some more miles on it.
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Aftersales from Essex Prestige in response to Jamie was amazing
Hi Phillip, Thanks for the great review, It is wonderful to hear and great you had such a positive experience. Enjoy your car when you get the chance to drive it more, and here’s to many exciting journeys ahead!
FF, July 2024
"Super helpful dealership 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a little issue at the start as my air con wasn't working but I was impressed with how the team handled the situation and got it resolved without kicking up a fuss. My Mercedes has been trouble free since, so I don't have any complaints.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Super helpful dealership 👍
Good afternon, Thank you for your wonderful review, It’s great to hear that the team handled the air con issue so efficiently and without any hassle! We are happy to hear that your Mercedes has been running smoothly ever since. Enjoy the ride and here’s to many more trouble-free miles ahead!
Daniel P, July 2024
"Nick was amazing!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Range Rover Sport has been brilliant! We've already towed our caravan with it, and I'm very happy with its performance. Nick, the salesman, was perfect. I thought he was really lovely and couldn't have been more helpful. There was no pressure, and he was quick to resolve any issues. We probably put more pressure on him since we turned up without an appointment, but we knew what we wanted, and he was happy to look after us. 10 out of 10 for the excellent service!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Nick was amazing!
Hi Daniel, That’s fantastic to hear! Thank you for sharing your experience, It sounds like the Range Rover Sport is performing wonderfully, especially with towing your caravan. Nick will the thrilled to hear you're enjoying the Range Rover and I will make sure I cascade your lovely comments to him. Enjoy many more adventures with your Range Rover Sport!
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