Yannize S, June 2024
"Nothing they could improve upon"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
There is nothing I could have asked Amir at Essex Prestige in Harlow to improve upon! He was more than helpful and friendly enough! The Mercedes they supplied to me has been totally fine; everything works as it should! I would happily rate it five stars.
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Aftersales from Essex Prestige in response to Nothing they could improve upon
Hi Yannize, Thank you for your fantastic review! We’re delighted to hear that Amir here at Essex Prestige provided such helpful and friendly service. It’s wonderful to know that your Mercedes is working perfectly and meeting all your expectations. Your five-star rating means a lot to us. Enjoy your new car, and thank you for choosing Essex Prestige!
Tahir F, June 2024
"Delivered on their promises "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Essex Prestige were very cooperative during the time I spent with them last month while buying my Tesla. They delivered on their promises, and they made sure everything was straightforward and easy for me. I'm very impressed with the service, and I would rate them 5 out of 5 for all of their effort.
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Aftersales from Essex Prestige in response to Delivered on their promises
Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with Essex Prestige. It’s wonderful to know that our team was cooperative and made the process of buying your Tesla straightforward and easy. Your 5 out of 5 rating means a lot to us. Enjoy your new Tesla, and thank you for choosing Essex Prestige!
Ruebun-James S, June 2024
"In and out "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Such a quick but efficient service at Essex Prestige. I was practically in and out of the dealership and driving away in my Ford Mustang without any hassle.
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Aftersales from Essex Prestige in response to In and out
Hi Ruebun-James, Thank you for your fantastic review! We’re delighted to hear that you had such a quick and efficient experience at Essex Prestige. It’s wonderful to know that you were able to drive away in your Ford Mustang without any hassle. Enjoy every moment with your new car, and thank you for choosing us!
Ellis O, June 2024
"Thank you so much "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is going well with my Mercedes. Dylan was brilliant; I could not fault him. 👍
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Aftersales from Essex Prestige in response to Thank you so much
Hello Ellis, Thank you for your fantastic review! We’re thrilled to hear that everything is going well with your Mercedes and that Dylan provided brilliant service. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. Enjoy your Mercedes, and don’t hesitate to reach out if you need anything.
Michael A, June 2024
"Extremely happy "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
These guys were fantastic to deal with. They were friendly, polite, quick and professional. I Can't thank them enough. The car was stunning and definitely will be back. I would 100% recommend this dealership to everyone
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Aftersales from Essex Prestige in response to Extremely happy
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team. It’s fantastic to know that you found us friendly, polite, quick, and professional. We’re thrilled that you love your car and look forward to welcoming you back in the future. Your recommendation means the world to us. Enjoy your new ride!
Adam G, June 2024
"Exceptional Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently travelled from Scotland to pick up a Mercedes. Exceptional service from Nick and the team. Highly recommend these guys. 5 stars!
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Aftersales from Essex Prestige in response to Exceptional Service
Hi Adam, Thank you so much for your kind words and for making the journey to us! We’re thrilled to hear you had a great experience with Nick and our team. Enjoy your new Mercedes, and we hope to see you again. Your recommendation means the world to us!
Lee R, June 2024
"Attentive and responsive "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I could not have asked for anyone better than Nick to look after me whilst I was buying my BMW from Essex Prestige. Nick was incredibly attentive and responsive, especially over WhatsApp, where he promptly addressed all my queries and concerns. He ensured every detail was taken care of swiftly and professionally. An easy five stars for the excellent service!
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Aftersales from Essex Prestige in response to Attentive and responsive
Hi Lee, Thank you so much for your glowing review! We're thrilled to hear that Nick provided such a great service during your BMW purchase. It's wonderful to know that he made the process smooth and professional for you. We'll be sure to pass along your kind words to Nick. Enjoy your BMW, and if you ever need anything, we're here to help!
Craig C, June 2024
"Trusted Zuto dealer "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently went through Zuto for car finance and they recommended Essex Prestige as one of their trusted dealers. I am delighted to share that the entire process was smooth and efficient. After making my initial inquiry on a Thursday, I was pleasantly surprised to find that the car was ready for me to collect by the following Tuesday. The transaction was quick, and the staff at Essex Prestige were professional and helpful throughout
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Aftersales from Essex Prestige in response to Trusted Zuto dealer
Hi Craig, Thank you for sharing your wonderful experience! We're delighted to hear that Zuto's recommendation led you to us and that the process was smooth and efficient. Our team strives to provide quick and professional service, and we're glad we could have your car ready for you so promptly. Enjoy your new vehicle, and if you ever need anything, don't hesitate to reach out!
Mark O, June 2024
"Refreshing change "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Buying a car in the past has often felt like dealerships are only interested in closing the sale and moving on once they have your money. However, my recent experience was a refreshing change. It was clear that Essex Prestige was different. The entire process was painless. Niall, in particular, was awesome. He answered all my questions with clarity and confidence, ensuring that I felt informed and comfortable every step of the way. Essex Prestige made sure that every detail was taken care of, and I drove away in my Mercedes knowing I had made a great decision. This dealership genuinely cares about their customers, both during and after the purchase.
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Aftersales from Essex Prestige in response to Refreshing change
Hi Mark, Thank you so much for your fantastic review! We're delighted to hear that your experience with Essex Prestige was a refreshing change. Niall will be thrilled to know that he made the process painless and ensured you felt informed and comfortable. We pride ourselves on genuinely caring for our customers during and after the purchase, so it's wonderful to hear that this came through. Enjoy your Mercedes, and if you ever need anything, we're always here to help!
Gary W, June 2024
"If only carlsberg did car dealerships "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An easy five to Dylan at Essex Prestige. From picking up the phone and speaking to the dealership to the handover of my BMW, it was such a wonderful service. No pressure, not rushed, all questions answered, handover done quickly, and a lovely presented car. If only Carlsberg did car dealerships!
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Aftersales from Essex Prestige in response to If only carlsberg did car dealerships
Hi Gary, Thank you for your fantastic review! We're thrilled to hear that Dylan and the team provided such a wonderful, pressure-free service from start to finish. Your kind words about the smooth process and well-presented BMW mean a lot to us. We'll be sure to pass along your praise to Dylan. Enjoy your new car, and if you need anything, we're always here to help!
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