Shawq L, June 2024
"Easy purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I rate this seller 5 out of 5. There was nothing they could have done differently to improve the service. It was faultless, and it was one of the easiest purchases I have ever made. Thank you!
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Aftersales from Essex Prestige in response to Easy purchase
Hi Shawq, Thank you for your wonderful review! We're delighted to hear that you found our service faultless and that your purchase was one of the easiest you've ever made. Your 5 out of 5 rating means a lot to us. If you ever need anything in the future, we're here to help. Thank you!
Mohammed A, June 2024
"Incredibly efficient "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The team at Essex Prestige has been bloody brilliant. This is by far one of the best experiences I've had buying a car. From the moment I walked in, I was treated with the utmost respect and care. After purchasing my Land Rover, I noticed an issue with the lock on one of the doors. As soon as I informed the team, they were incredibly efficient in getting it rectified. Their prompt and professional handling of the situation was truly impressive. While I waited, they even offered me a nice brew, making the entire experience even more pleasant. Their support is top-notch, and they truly go above and beyond to ensure customer satisfaction.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Incredibly efficient
Hi Mohammed, Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with the Essex Prestige team. It's wonderful to know that you felt respected and well-cared for from the moment you walked in. We're glad we could quickly resolve the issue with your Land Rover's lock and that you enjoyed a nice brew while you waited. Your kind words about our prompt and professional service mean a lot to us. If you ever need anything in the future, we're always here to help. Enjoy your Land Rover!
Anslim S, June 2024
"24 hour turnaround "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After agreeing to buy my Merc I was delighted to find out that it was ready for me to collect the following day. The entire process was trouble-free, making my first experience with this dealership fantastic. They have certainly earned a loyal customer, and I would 100 percent recommend giving them a try if you're looking to buy a car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to 24 hour turnaround
Hi Anslim, Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us at Essex Prestige was fantastic. It's great to know that we could make the process trouble-free and have your Mercedes ready for collection so quickly. We truly appreciate your recommendation and are delighted to have earned your loyalty as a customer. If you ever need anything in the future, please don't hesitate to reach out. We're here to help and look forward to assisting you again!
Bernard B, June 2024
"Victor is a legend 🦸♂️"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
"I would have to rate Victor 0 out of 5 🤣. All jokes aside, I have bought lots of cars from Victor at Essex Prestige, and there is a reason I keep coming back to him: the service at this dealership is like no other. He always gets back to me when he says he will, and the aftercare is second to none. I can certainly understand why they are ranked as the number 1 dealer in Harlow and the 5th best dealer in the UK, because they really do take great passion in delivering a first-class service. My recent purchase from Essex Prestige was for a Porsche Cayenne. I love spending time behind the wheel in my new car; it is so much fun to drive.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Victor is a legend 🦸♂️
Thank you so much for your fantastic review! 😄 Enjoy your Porsche Cayenne—it sounds like an absolute joy to drive! If there's anything else we can do for you, please don't hesitate to reach out. Happy driving!
Souhaeil M, June 2024
"Polite staff "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm very happy all around with my Jaguar F-Pace. The customer care at Essex Prestige in Harlow was really good. Victor, Nick, and the rest of the staff at this company were ever so friendly and were more than willing to help me with anything I needed.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Polite staff
Hi Souhaeil, Thank you so much for your wonderful feedback! We're thrilled to hear that you're very happy with your Jaguar F-Pace and that you had a great experience with our team at Essex Prestige in Harlow. Victor, Nick, and the rest of our staff work hard to provide friendly and helpful customer care, so we're delighted that it made a positive impression on you. If you ever need further assistance or have any questions, feel free to reach out. We're here to help and wish you many enjoyable miles in your Jaguar F-Pace!
Robert C, June 2024
"The best purchase ever "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I was in the market for a new car, I knew exactly what I wanted and the mileage I was willing to accept. After a thorough search, I found a perfect match at Essex Prestige. Reading their positive online reviews gave me confidence in choosing them for this important purchase. Nick and the team were fantastic. Their professionalism and customer service were top-notch. I am absolutely thrilled with my BMW—it is, without a doubt, the best car I have ever purchased. The vehicle exceeds all my expectations in terms of performance, comfort, and style. I highly recommend Essex Prestige to anyone looking for an excellent service.
+0 Found this review helpful
Aftersales from Essex Prestige in response to The best purchase ever
Hi Robert, Thank you so much for your glowing review! We're thrilled to hear that you found your perfect match with us at Essex Prestige and that Nick and the team provided top-notch professionalism and customer service. It's fantastic to know that your BMW has exceeded all your expectations in performance, comfort, and style—we're delighted that it's the best car you've ever purchased! Your recommendation means a lot to us, and we're here to assist anyone else looking for excellent service. If you ever need anything in the future or have friends and family looking for a great car-buying experience, please don't hesitate to reach out. Enjoy your BMW to the fullest!
Valentin T, June 2024
"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good experience 5/5
+0 Found this review helpful
Aftersales from Essex Prestige in response to ⭐⭐⭐⭐⭐
Hello Valentin, Thank you for your 5/5 review! We're delighted to hear that you had such a good experience with us. If you ever need anything, don't hesitate to reach out. We're always here to help!
Mohammed H, June 2024
"Phenomenal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Phenomenal customer service from this dealer. I will definitely be recommending them to all my family and friends, and there is no doubt I will be a returning customer at some point in the future.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Phenomenal
Hi Mohammed, Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with our customer service. Your recommendation means the world to us, and we can't wait to welcome you back in the future. If you or your family and friends ever need anything, we're always here to help!
Daniel S, June 2024
"Keep up the good work "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can honestly say that this is such a fantastic dealership. I cannot fault either my Mercedes or the staff; they were all helpful, professional, and everything you want when buying a new car. I really cannot praise them enough. Keep up the good work!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Keep up the good work
Hi Daniel, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both your Mercedes and our team. Our staff takes great pride in being helpful and professional, and your kind words mean a lot to us. We'll continue to strive for excellence and provide the best service possible. Enjoy your new car, and if you ever need anything, we're here for you!
Kenneth L, June 2024
"Ever so pleased "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
To be honest, I cannot fault the lads at Essex Prestige in Harlow. They are a great bunch that did their utmost to find the perfect car for me. The no-hard sales environment was something I was really grateful for because I hate anyone trying to put pressure on me. I'm ever so pleased with my Ford Ranger. It's a beast of a vehicle.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Ever so pleased
Hi Kenneth, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Essex Prestige in Harlow. Our team strives to create a no-pressure, customer-friendly environment, and we're glad it made a difference for you. We're delighted that you're enjoying your Ford Ranger—it's indeed a fantastic vehicle! If you ever need anything in the future, don't hesitate to reach out. Happy driving!
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