Mohammed H, February 2024
"Wicked car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I couldn't ask for anything better!! Every member of the team that I've spoken to has been really helpful, professional, and polite. I really love my BMW 335D; it's a wicked car. I would 100% recommend this dealership to people I know. Easy 5*.
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Aftersales from Essex Prestige in response to Wicked car
Hello Mohammed, Wow, thank you for your fantastic review and for choosing Essex Prestige. We are overjoyed to hear that you couldn’t ask for anything better and that you had a wonderful experience with our team. We are glad that our staff were helpful, professional, and polite and that they met your expectations. We are happy that you love your BMW 335D and that it is a wicked car. We appreciate your recommendation and your generous rating. We hope you have a blast with your new car and we look forward to serving you again soon. 😊
Scott, January 2024
"Nick was class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After my van exploded, I was in the market for a new van. After getting in touch with Nick, he was more than happy to help and get the ball rolling to get a new van. I did see a van that I was happy with but as I was waiting for the money to come into my account from my previous van, I was worried that it was going to be sold before then. Nick came to the rescue and held the van for 3 weeks which he didn't have to do but he really saved me. Great service from him.
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Aftersales from Essex Prestige in response to Nick was class
I’m glad to hear that you had a positive experience with Nick and his van service. It sounds like he was very helpful and accommodating to your needs. I hope you enjoy your new van and that it serves you well. Thank you for sharing your review. 😊
Ethan, January 2024
"Nick is a top bloke "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nick was spot on and I can't fault the bloke at all. I went for the Golf R and I'm getting on with it very well, it runs like a dream.
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Aftersales from Essex Prestige in response to Nick is a top bloke
Thank you for your awesome review and for sharing your experience with us! We are thrilled to hear that Nick was spot on and that you can’t fault him at all. He is a professional and courteous salesman who always delivers excellent service to our customers. We are also glad to hear that you are getting on with your Golf R very well and that it runs like a dream. It is a powerful and stylish car with great features and performance. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day Ethan! 😊
Ben T, January 2024
"Bang on 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just perfect from this dealership. It was the first time I had visited this company, and everything was perfect, from start to finish. Nick was bang on and was really helpful with the sales process. My partner is looking for a new car at the moment so we are going to have pop in at some point towards the end of the month and see what they have in stock.
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Aftersales from Essex Prestige in response to Bang on 👍
Hi Ben, Just perfect from this dealership. It was the first time I had visited this company, and everything was perfect, from start to finish. Nick was bang on and was really helpful with the sales process. My partner is looking for a new car at the moment so we are going to have pop in at some point towards the end of the month and see what they have in stock.
Steven, January 2024
"Third time purchasing from here"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I don't go anywhere else to get my cars, as this is the third time that I've got I have purchased a vehicle from here. I went for the Ford Ranger back in October and it has been great ever since I left the dealership.
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Aftersales from Essex Prestige in response to Third time purchasing from here
Hello Steven, Thank you for your awesome review and for being a loyal customer! We are delighted to hear that this is the third time that you have purchased a vehicle from us and that you are happy with your Ford Ranger. It is a great car with amazing features and performance. We appreciate your trust and your business, and we hope to see you again soon. Have a fantastic day! 😊
Faye R, January 2024
"Will be returning soon!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my car for 6 months now and I tend to get bored of cars, so I'm thinking about heading back down to the dealership to see what they have in. The team were brilliant while I was purchasing my Merc but I'm happy overall and I'm looking forward to seeing them again soon.
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Aftersales from Essex Prestige in response to Will be returning soon!
Hello Faye, Thank you for your great review and for sharing your experience with us! We are glad to hear that you are happy with your Merc and that you had a brilliant experience with our team. They are always ready to assist you with your car needs and preferences. We are also excited to hear that you are thinking about heading back down to the dealership to see what we have in. We have a variety of cars in stock and we are sure you will find something that catches your eye. We appreciate your feedback and your business, and we look forward to seeing you again soon. Have a wonderful day! 😊
Andrew S, January 2024
"Ford Ranger"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got my Ford Ranger from this dealership last month and I'm still in love with my car. I can't remember the gents name who sold me the car but he was really good to get on with and we had some great chats.
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Aftersales from Essex Prestige in response to Ford Ranger
Hi Andrew, Thank you for your lovely review and for sharing your love for your Ford Ranger! We are delighted to hear that you are still in love with your car and that you had a great experience with our salesman. He is a friendly and knowledgeable person who always enjoys chatting with our customers. We appreciate your feedback and your business, and we hope to see you again soon. Have a fantastic day! 😊
Sonia H, January 2024
"My dream car!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After being in the market for my dream car, I finally found it at this dealership! My Land Rover Velar has been perfect and I'm so pleased with the car. I drive it everyday to commute to work and for any and all trips I tend to go on, I look for any excuse to get out in it. The customer service from the team was amazing and I can't think of anything that they could of done better for me! So pleased.
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Aftersales from Essex Prestige in response to My dream car!
Thank you for your wonderful review Sonia, We are thrilled to hear that your Land Rover Velar has been perfect and that you are so pleased with the car. It is a stunning car with superb features and performance. We are also glad to hear that you drive it everyday and that you look for any excuse to get out in it. That is the best way to enjoy your car and make the most of it. We appreciate your feedback and your business, and we hope to see you again soon. Have a fantastic day! 😊
Robert C, January 2024
"Good service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really easy and seamless transaction from buying the car to having it delivered which literally cannot be faulted however when the car arrived we found there is a lot of glass stuck in the door of the boot where it had been damaged in the warehouse and then fixed but loads of glass was left inside the door panel and as a result the automatic close has stopped working. They did offer to fix if we lived local however we live 4 hours away so wasn’t really a viable option. The car was also delivered without a locking wheel nut which is quite an inconvenience.
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Aftersales from Essex Prestige in response to Good service
Hello Robert, Thank you for your review and for sharing your experience with us. We are glad to hear that you had a really easy and seamless transaction from buying the car to having it delivered. We apologize for the inconvenience caused by the glass in the door of the boot and the missing locking wheel nut. We understand that these are not acceptable issues and we are sorry that we could not fix them for you due to the distance. We appreciate your feedback and your business, and we hope to make it up to you in the future. Please contact us if you need any assistance or have any questions. Have a wonderful day! 😊
Billy S, January 2024
"Great communication!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great team who will always keep in touch! After seeing a ford ranger on this dealerships website, I went down and had a look at it. After realising that the car had a couple of very minor imperfections, I let the team know before I purchased it and they advised that the issues would be resolved on collection. The team would always update me on the process of the Ford and as soon as it was ready, I headed down to the dealership to collect it. I was very impressed with how quickly and professionally the work was carried out. I've no issues with it since, I'm more than happy and I would happily come back to this company if I was in the market for a new car.
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Aftersales from Essex Prestige in response to Great communication!
Good afternoon Billy, Thank you for your awesome review and for sharing your experience with us! We are delighted to hear that you had a great experience with our team and that they kept you informed and updated throughout the process. We are also glad to hear that the minor imperfections on the ford ranger were resolved on collection and that you were impressed with the speed and quality of our work. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
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