Christopher A, January 2024
"Amazing service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nick was amazing man, I can't fault him at all. He was always on the other end of the phone if I had any questions, he would be quick with his responses and he was just super helpful. My Ford Transit has been fantastic as well, were really happy with it. It is a clean and well looked after van. I have Nicks number and when I'm in the market for a new car, I will be going straight to Nick.
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Aftersales from Essex Prestige in response to Amazing service!
Thank you for your review of Nick and your Ford Transit. I’m pleased to hear that Nick was very attentive, responsive, and helpful throughout your car buying process. I’m also glad that you are satisfied with your van and that it meets your needs and expectations. It sounds like you have a great relationship with Nick and that you trust him to find you the best car deals. I hope you enjoy driving your Ford Transit and that you stay in touch with Nick. 😊
Darren J, January 2024
"Porsche Cayman 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Since having my Porsche, it has been great! I use it every day and it is a solid car. I wasn't best pleased at Christmas as someone reversed into me, but the car was straight in the repair shop and it got resolved quickly. I've recently added some trimming to the car like a spoiler, new alloys etc... so it looks perfect now.
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Aftersales from Essex Prestige in response to Porsche Cayman 👍
Thank you for your review of your Porsche. I’m happy to hear that you love your car and that it is reliable and sturdy. I’m sorry to hear about the accident, but I’m glad that it was fixed quickly and that you were not hurt. It sounds like you have customized your car to suit your style and taste, and I’m sure it looks amazing with the spoiler, new alloys, and other trimmings. I hope you continue to enjoy driving your Porsche. 😊
David G, January 2024
"Great bargain🤑"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a car that I consider to be a great bargain. I am thoroughly impressed with its performance, as it handles like a hatchback. The bodywork is fantastic, and to enhance the car's appearance, I purchased some red centre caps, which I believe adds a nice touch.
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Aftersales from Essex Prestige in response to Great bargain🤑
Thank you for sharing your review of your car. I’m glad to hear that you are happy with your purchase and that you enjoy driving it. It sounds like you have a good eye for aesthetics, as the red centre caps must look very striking on your car. I hope you have many safe and fun journeys with your car. 😊
Kokilaben B, January 2024
"Great communication!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my BMW X6 for a couple of months and I have to say that the car runs great. I can't remember the salesman name but I was very impressed with the communication, as he was always kept in touch to keep me updated on the progress of the car.
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Aftersales from Essex Prestige in response to Great communication!
Thank you for sharing your review. I’m glad to hear that you are enjoying your car and that you had a positive experience with the salesman.You have made a great choice and I hope you continue to have fun driving your BMW X6. 😊
Stacy L, December 2023
"Runs like clockwork "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From start to end the sales team were absolutely brilliant, nothing was too much trouble for them and they were a pleasure to do business with. I'm really happy with my Vauxhall Mokka it is a great little motor and it runs like clockwork.
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Aftersales from Essex Prestige in response to Runs like clockwork
Hello Stacy,
Thank you for your wonderful review and your kind words. I’m delighted to hear that you had a brilliant experience with our sales team and that they were helpful and courteous. We always strive to provide the best service to our customers. 😊
I’m also glad that you are happy with your Vauxhall Mokka - I hope you have many miles of fun and adventure with it. 🚗
We appreciate your trust and your business. Please feel free to contact us anytime if you have any questions or concerns. We hope to see you again soon. 😊
Taran S, December 2023
"The long trip was worth it "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I travelled from Glasgow to purchase my Mercedes from this dealership and Nick made the whole experience stress free, simple & straightforward from start to finish. I cannot thank him enough and he is exceptional at his job. The car itself was presented to a high standard inside and out, any problems I had on the day with the car were fixed and taken care of, I drove the car back to Glasgow with no problems whatsoever and I still continue to enjoy the drive everyday. I will definitely be using this dealership again in the future!
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Aftersales from Essex Prestige in response to The long trip was worth it
Thank you for your amazing review and your generous words. I’m thrilled to hear that you had a stress-free, simple and straightforward experience with Nick and that he made the whole process easy for you. He is indeed exceptional at his job and he appreciates your gratitude. 😊
I’m also happy to hear that you are satisfied with your Mercedes, It sounds like you had a smooth and enjoyable drive back to Glasgow- That’s wonderful to hear. 🚗
We value your trust and your business. We look forward to seeing you again in the future and serving you with the same quality and care. Please don’t hesitate to contact us anytime if you need anything. We hope you have a great day. 😊
Infinity P, December 2023
"A really nice change"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful staff but no in your face sales pitches, I was left to look around on my own with no hassle but the guys were about if I needed to know anything and answer any questions. Really nice change from the usual pushy salesman, I would definitely recommend giving these a try.
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Aftersales from Essex Prestige in response to A really nice change
Thank you for your positive review and your recommendation. I’m pleased to hear that you found our staff helpful but not pushy and that you were able to look around on your own with no hassle. 😊
I’m glad that you had a nice change from the usual pushy salesman and that you enjoyed your visit to our dealership. We appreciate your feedback and your business. We hope to see you again soon and provide you with the same quality and care. Please feel free to contact us anytime if you have any questions or concerns. Have a great day. 😊
Kyriakos B, December 2023
"A flawless experience "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An extremely great experience from the team at Essex Prestige, from the initial contact to the close of sale. Excellent customer service skills, friendly, a hassle free service, full marks for communication, in fact my entire experience was flawless.... Thank you for all your help to get my Mercedes, whenever I need another upgrade, you can guess where I'm heading to.
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Aftersales from Essex Prestige in response to A flawless experience
We are thrilled to hear that you had an extremely great experience with us at Essex Prestige. We are proud of our team’s excellent customer service skills, friendly attitude, and hassle free service. We are glad that you appreciated our communication and that your entire experience was flawless. Thank you for choosing us to get your Mercedes and for your lovely feedback. We look forward to seeing you again when you need another upgrade. You are always welcome at Essex Prestige! 😊
Pieter-Christian E, December 2023
"I totally love my car 🚗"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would 100% recommend the guys at Essex Prestige in Harlow, they are some of the nicest people i've met, they made buying a car simple, easy and totally pain free!! No pressure selling, happy to stand and chat about cars and life in general. I wouldn't hesitate to buy another car from them myself and I would recommend them for sure, I totally love my car too!
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Aftersales from Essex Prestige in response to I totally love my car 🚗
Thank you for your amazing review and your 100% recommendation. We are overjoyed to hear that you had a simple, easy and totally pain free experience with us at Essex Prestige. We love to chat with our customers and make them feel comfortable and relaxed. We are happy that you love your car and that you would buy another one from us. We appreciate your loyalty and your trust. You are a valued customer and we hope to see you again soon. Thank you for choosing Essex Prestige! 😊
Muhammad J, December 2023
"Great customer service and aftercare "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am really impressed with this dealership. They were very welcoming, friendly and they answered every question I had. I asked if the car could have a once over before it left the dealership and they were more than happy to do that. I was sold a lovely car and I couldn't be happier with the purchase of my Merc. They also checked in on me after I bought the car to make sure everything was okay so the helpfulness didn't just stop after a sale it carried on.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Great customer service and aftercare
We are very grateful for your wonderful review and your appreciation of our dealership. We are glad that you felt welcomed, friendly and well-informed by our staff. We always make sure that our cars are in perfect condition before they leave our premises. We are pleased that you are enjoying your Merc and that you are satisfied with your purchase. We also like to follow up with our customers and make sure they are happy with their cars. Your feedback means a lot to us and we thank you for choosing Essex Prestige. We hope to see you again in the future. Thank you for being a valued customer! 😊
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