Roger W, November 2023
"My first Grand Tourer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
For the last 30 years I have had race and sports cars, this is the first I have owned which I would class as a Grand Tourer. The Mercedes SLK is a beautiful car, is performing really well and feels like a big step up from anything I have ever owned before. There has been a slight issue with one of the control boards that controls the interior lighting, from what I can tell it seems like quite a minor issues and I am in the process of getting this sorted through the warranty process.
I am made up with my car and am in the process of planning a Europe tour next year.. I cant wait!!
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Aftersales from Essex Prestige in response to My first Grand Tourer
Hello Roger, Thank you for your review. We are happy to hear that you are enjoying your Mercedes SLK and that you are impressed by its performance and design. We are sorry to hear that you had a slight issue with the interior lighting, but we hope that it will be resolved soon through the warranty process. We are excited for your Europe tour next year and we hope that you will have a wonderful time with your Mercedes SLK. Thank you for choosing Essex Prestige! 😊
Bitto S, November 2023
"Best thing I ever did!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a 5 series Plug-in-hybrid which served as a nice introduction to electric vehicles for us, after a couple years of driving this and wanting a change, it made sense for us to consider full electric.
We had looked at a few different options and the Tesla Model 3 seemed like the perfect choice for us, Essex Prestige allowed us to take the car on a nice long test drive and that pretty much sealed the deal for us.
Changing over to full EV has been no big deal for us really, we already had the charger and because of the test drive knew exactly what to expect.
It's the best thing we ever did and has been so cost effective on fuel, we are noticing a big difference already.
Thank you Essex Prestige!
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Aftersales from Essex Prestige in response to Best thing I ever did!
Hello Bitto, Thank you for your review. We are very pleased to hear that you are enjoying your Tesla Model 3 and that you had a smooth transition to full electric. We are proud to offer you a long test drive and a fair trade-in for your 5 series Plug-in-hybrid. We are impressed by the Tesla Model 3’s features and performance, such as the fast charging, the high efficiency, and the advanced technology. We are happy that you are saving money on fuel and reducing your carbon footprint. Thank you for choosing Essex Prestige! 😊
Matthew W, November 2023
"Perfect, absolutely perfect!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really happy with my New Tesla, I had a model 3 for a good 6-8 months but being quite tall, I really want something bigger.
I enjoyed Tesla as a brand so looked at the model Y, Dylan from Essex Prestige was exceptional start to finish by giving me all the information I needed on the initial inquiry, coming back to me with the answers I needed and just being quick, professional and approachable.
I love the car, it's perfect! The bigger size feels less claustrophobic and I've got more room to stretch my legs, it's the Duel Motor model and has really good range, range anxiety was a really struggle on longer journeys but I don't have this issue any more.
I got a really good price on my trade in too which was a nice bonus, I couldn't recommend Essex Prestige any higher.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Perfect, absolutely perfect!
Thank you for your review. We are thrilled to hear that you are really happy with your new Tesla and that Dylan was exceptional start to finish. We are glad that you found the model Y to be a perfect fit for your needs and preferences. We are impressed by the features and performance of the Tesla model Y, such as the dual motor, the long range, and the spacious interior. We are happy that we were able to offer you a good price on your trade in and that you had a smooth and hassle-free experience with us. Thank you for choosing Essex Prestige and for your high recommendation. 😊
Shane L, November 2023
"VIP treatment throughout. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Victor from Essex Prestige is a familiar face and someone I have known for a long time, he always provide an exceptional level of customer service and despite knowing me for so long, maintains professionalism throughout.
The car is nice, I have always been in big cars and was quite concerned with the insurance premiums increase, The BMW 3 series seemed like a happy medium for me but i am missing my bigger cars.
Essex prestige have done everything they could for me and are even going to help me get the car back to factory as and when they have the bits available.
I would recommend Essex Prestige as a company and wouldn't go anywhere else for my cars.
+0 Found this review helpful
Aftersales from Essex Prestige in response to VIP treatment throughout.
Thank you for your kind words. We are delighted to hear that you have a long-standing relationship with Victor and that he has always provided you with an exceptional level of customer service. We are happy that you are enjoying your BMW 3 series and that we were able to help you with the insurance premiums. We understand that you miss your bigger cars, but we hope that you will find the BMW 3 series to be a comfortable and reliable vehicle. We look forward to helping you get the car back to factory as soon as possible. Thank you for recommending Essex Prestige and for being a loyal customer. 😊
Jon N, November 2023
"Spot on!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Our site manager was in need of a new works motor and loved the Ford Rangers, I was in agreement it was a fitting vehicle for the works he does and decided to trust Essex Prestige with our business,
Start to finish they have been spot on, really good with the communication and the process felt professional as I had expected as a business owner.
We are based quite a distance away from Harlow, I have had a couple minor things which are booked at to be looked at by Ford hopefully by the end of the week and depending on the severity, I will either swallow the costs or contact Essex Prestige to discuss, these seem like minor things like the entertainment system is freezing intermittently and there is a little wobble on the near side rear wheel.
I have been contacted from the after sales care just to see how I am getting on and they all seem very accommodating and willing to help.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Spot on!
Thank you for your review. We are glad to hear that you are happy with our service and the Ford Ranger that you purchased from us. We appreciate your trust and your business. We hope that the minor issues that you mentioned will be resolved soon and that they will not affect your enjoyment of the vehicle. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you for choosing Essex Prestige. 😊
Ozan, November 2023
"Audi a5 sline"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought my Audi A5 from Dylan very happy with the service i received and my car as a whole.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Audi a5 sline
Hello Ozan, Thank you for your kind words, we are glad to hear that you are happy with your Audi A5 and the service you received from Dylan. We appreciate your feedback and your trust in us. We hope you enjoy your car and have a safe and smooth ride. Please let us know if you need any assistance or have any questions in the future. We look forward to seeing you again soon. 😊.
Simon H, November 2023
"Excellent and speedy service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The whole process was smooth. My confusion in picking the right car was met with expert advice. Everyone was very helpful from the point I made the inquiry through auto trader to the quick finance application process. Finally my Range Rover was delivered straight to my door. Big thank you.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Excellent and speedy service
Thank you for sharing your thoughts on your car buying experience with Essex Prestige. We value your feedback and we are always looking for ways to improve our service and customer satisfaction. Your comments help us to train our staff and ensure that we deliver the best possible service to you and other customers. We appreciate your custom and we hope to see you again soon.
Dwayne T, October 2023
"Simply amazing"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Mercedes is great and the service from here was amazing also. Thank you for everything you have done for me. Dylan
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Aftersales from Essex Prestige in response to Simply amazing
Hello Dwayne, You are very welcome, Dylan. We are delighted to hear that you are enjoying your Mercedes and the service from our dealership. It is our pleasure to help you find the perfect car for your needs and preferences. Thank you for choosing us and for sharing your positive experience with us. We value your feedback and your loyalty. Please feel free to contact us anytime if you have any questions or concerns. We hope to see you again soon. 😊.
Paul C, October 2023
"Nick is the simply the best "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nick is the best person we have ever dealt with when we have gone to buy a car, he did not try to push anything on us, he ultimately made us make a good decision for ourselves, he talked us through the process really, really simply so we knew exactly what was going on, why he was doing what he was doing, what he was looking for, what the best options for us were, he knew exactly what he was doing and I thought to myself if I was going to buy another car I would go straight back to Nick. I could not speak higher of Nick and we absolutely love our Mercedes it is brilliant.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Nick is the simply the best
Hi Paul, Wow, thank you for your amazing review. We are thrilled to hear that you had such a wonderful experience with Nick and that he helped you find the best car for you. We are happy that he explained everything clearly and made the process easy and enjoyable for you. We are also glad that you love your Mercedes and that it meets your expectations. Thank you for choosing us and for trusting Nick with your car purchase. We appreciate your feedback and your business. Please come back anytime if you need any assistance or have any questions. We hope to see you again soon. 😊.
Ray B, October 2023
"A top job "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We are very pleased not only with our Land Rover but Dylan and Nick that we dealt with were also very, very helpful, we had no complaints whatsoever. The car was in a lovely condition and it had been cleaned so it looked immaculate inside and out, very well done seriously it was a top job 👌
+0 Found this review helpful
Aftersales from Essex Prestige in response to A top job
Hello Ray, Thank you for your lovely review. We are very happy to hear that you are pleased with your Land Rover and that Dylan and Nick were very helpful and friendly. We always strive to provide the best service and quality to our customers. We take pride in our work and we appreciate your recognition. Thank you for choosing us and for trusting us with your car purchase. We value your feedback and your satisfaction. Please do not hesitate to contact us if you need any assistance or have any questions. We hope to see you again soon. 😊.
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