Stacy L, December 2023
"Runs like clockwork "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From start to end the sales team were absolutely brilliant, nothing was too much trouble for them and they were a pleasure to do business with. I'm really happy with my Vauxhall Mokka it is a great little motor and it runs like clockwork.
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Aftersales from Essex Prestige in response to Runs like clockwork
Hello Stacy,
Thank you for your wonderful review and your kind words. I’m delighted to hear that you had a brilliant experience with our sales team and that they were helpful and courteous. We always strive to provide the best service to our customers. 😊
I’m also glad that you are happy with your Vauxhall Mokka - I hope you have many miles of fun and adventure with it. 🚗
We appreciate your trust and your business. Please feel free to contact us anytime if you have any questions or concerns. We hope to see you again soon. 😊
Taran S, December 2023
"The long trip was worth it "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I travelled from Glasgow to purchase my Mercedes from this dealership and Nick made the whole experience stress free, simple & straightforward from start to finish. I cannot thank him enough and he is exceptional at his job. The car itself was presented to a high standard inside and out, any problems I had on the day with the car were fixed and taken care of, I drove the car back to Glasgow with no problems whatsoever and I still continue to enjoy the drive everyday. I will definitely be using this dealership again in the future!
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Aftersales from Essex Prestige in response to The long trip was worth it
Thank you for your amazing review and your generous words. I’m thrilled to hear that you had a stress-free, simple and straightforward experience with Nick and that he made the whole process easy for you. He is indeed exceptional at his job and he appreciates your gratitude. 😊
I’m also happy to hear that you are satisfied with your Mercedes, It sounds like you had a smooth and enjoyable drive back to Glasgow- That’s wonderful to hear. 🚗
We value your trust and your business. We look forward to seeing you again in the future and serving you with the same quality and care. Please don’t hesitate to contact us anytime if you need anything. We hope you have a great day. 😊
Infinity P, December 2023
"A really nice change"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful staff but no in your face sales pitches, I was left to look around on my own with no hassle but the guys were about if I needed to know anything and answer any questions. Really nice change from the usual pushy salesman, I would definitely recommend giving these a try.
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Aftersales from Essex Prestige in response to A really nice change
Thank you for your positive review and your recommendation. I’m pleased to hear that you found our staff helpful but not pushy and that you were able to look around on your own with no hassle. 😊
I’m glad that you had a nice change from the usual pushy salesman and that you enjoyed your visit to our dealership. We appreciate your feedback and your business. We hope to see you again soon and provide you with the same quality and care. Please feel free to contact us anytime if you have any questions or concerns. Have a great day. 😊
Kyriakos B, December 2023
"A flawless experience "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An extremely great experience from the team at Essex Prestige, from the initial contact to the close of sale. Excellent customer service skills, friendly, a hassle free service, full marks for communication, in fact my entire experience was flawless.... Thank you for all your help to get my Mercedes, whenever I need another upgrade, you can guess where I'm heading to.
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Aftersales from Essex Prestige in response to A flawless experience
We are thrilled to hear that you had an extremely great experience with us at Essex Prestige. We are proud of our team’s excellent customer service skills, friendly attitude, and hassle free service. We are glad that you appreciated our communication and that your entire experience was flawless. Thank you for choosing us to get your Mercedes and for your lovely feedback. We look forward to seeing you again when you need another upgrade. You are always welcome at Essex Prestige! 😊
Pieter-Christian E, December 2023
"I totally love my car 🚗"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would 100% recommend the guys at Essex Prestige in Harlow, they are some of the nicest people i've met, they made buying a car simple, easy and totally pain free!! No pressure selling, happy to stand and chat about cars and life in general. I wouldn't hesitate to buy another car from them myself and I would recommend them for sure, I totally love my car too!
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Aftersales from Essex Prestige in response to I totally love my car 🚗
Thank you for your amazing review and your 100% recommendation. We are overjoyed to hear that you had a simple, easy and totally pain free experience with us at Essex Prestige. We love to chat with our customers and make them feel comfortable and relaxed. We are happy that you love your car and that you would buy another one from us. We appreciate your loyalty and your trust. You are a valued customer and we hope to see you again soon. Thank you for choosing Essex Prestige! 😊
Muhammad J, December 2023
"Great customer service and aftercare "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am really impressed with this dealership. They were very welcoming, friendly and they answered every question I had. I asked if the car could have a once over before it left the dealership and they were more than happy to do that. I was sold a lovely car and I couldn't be happier with the purchase of my Merc. They also checked in on me after I bought the car to make sure everything was okay so the helpfulness didn't just stop after a sale it carried on.
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Aftersales from Essex Prestige in response to Great customer service and aftercare
We are very grateful for your wonderful review and your appreciation of our dealership. We are glad that you felt welcomed, friendly and well-informed by our staff. We always make sure that our cars are in perfect condition before they leave our premises. We are pleased that you are enjoying your Merc and that you are satisfied with your purchase. We also like to follow up with our customers and make sure they are happy with their cars. Your feedback means a lot to us and we thank you for choosing Essex Prestige. We hope to see you again in the future. Thank you for being a valued customer! 😊
Artan H, December 2023
"A passionate dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I collected my new Mercedes from here recently and the car has been brilliant. The customer service was fantastic, this is a honest dealer that have a great passion about the cars which they sell and they take great pride in making sure that their customers are fully satisfied with the service they receive. The car is absolutely perfect and it is really nice to drive, I highly recommend you to pay them a visit.
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Aftersales from Essex Prestige in response to A passionate dealership
Thank you for your glowing review and your high recommendation. We are ecstatic to hear that you collected your new Mercedes from us and that the car has been brilliant. We are passionate about the cars we sell and we always aim to provide fantastic customer service and satisfaction. We are glad that you found the car to be absolutely perfect and nice to drive. We appreciate your feedback and your trust in us. We hope you enjoy your new Mercedes and we look forward to seeing you again. Thank you for choosing Essex Prestige! 😊
Tony G, December 2023
"Very happy with their services "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The service provided by Essex Prestige was excellent and very professional. They showed me everything in the car and they told me that if there was anything else that I didn’t know, then I should come and see them or give him a call. I was very happy with their services.
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Aftersales from Essex Prestige in response to Very happy with their services
Thank you for your positive review and your appreciation of our service. We are glad that you found our service to be excellent and professional. We always try to show our customers everything in the car and to be available for any questions or concerns. We are happy that you were very satisfied with our services. Your feedback is very valuable to us and we thank you for choosing Essex Prestige. We hope you enjoy your car and we look forward to seeing you again. Thank you for being a loyal customer! 😊
Andrew M, December 2023
"110% recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Abarth which I purchased from here is absolutely spot on, it was a painless service and a quick turnaround, I would 110% recommend these to everyone and I will definitely be back here again when i'm looking to upgrade my car. It was a solid five star experience at Essex Prestige in Harlow.
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Aftersales from Essex Prestige in response to 110% recommend
Thank you for your awesome review and your 110% recommendation. We are ecstatic to hear that your Abarth from us is was spot on. We are proud of our painless service and quick turnaround. We always aim to provide a solid five star experience to our customers. We appreciate your feedback and your trust in us. We are excited to see you again when you are looking to upgrade your car. You are a valued customer and we thank you for choosing Essex Prestige. We hope you have fun with your Abarth and we look forward to seeing you again. Thank you for being a loyal customer! 😊
Michael L, December 2023
"The experience was an enjoyable one "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was Dylan that dealt with me whilst buying my Ford Transit van from here, he was very professional and he couldn't do enough for me. He went above any of my expectations and I did not feel pressured into buying the vehicle, Dylan made the experience an enjoyable one. The sale was completed quickly without me having to do anything but sign the paperwork it was so simple and stress free. I'm very pleased with my new van and it is doing the job which I need it to do.
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Aftersales from Essex Prestige in response to The experience was an enjoyable one
Thank you for your wonderful review and your appreciation of Dylan’s service. We are glad that you found him to be very professional and helpful. He always goes the extra mile to make our customers happy and comfortable. We are happy that you had an enjoyable and stress free experience with us and that the sale was completed quickly and smoothly. We are pleased that you are very satisfied with your new Ford Transit van and that it is doing the job you need. Your feedback is very valuable to us and we thank you for choosing Essex Prestige. We hope you enjoy your van and we look forward to seeing you again. Thank you for being a valued customer! 😊
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