1,679 reviews from our car dealer reviews community
Leave a review for Essex Prestige
Leave a review

1,679 reviews from our car dealer reviews community

Leave a review for Essex Prestige
Leave a review
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"Class car, service and experience. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My new BMW M135i has been a massive jump up in terms of performance, luxury, comfort and everything in between, I am absolutely ecstatic with my new car and love the way it drives, feels and looks. There is a noise coming from the brakes which gives me a slight concern however, I am confident the team are going to help me get this rectified. The service was class, car is a dream and so far, Essex Prestige are a company I have confidence in.

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Aftersales from Essex Prestige in response to Class car, service and experience.

Hello Luke, Thank you for your review. We are delighted to hear that you are enjoying your new BMW M135i and that you appreciate its performance, luxury, comfort and appearance. We are sorry to hear that you have experienced a noise coming from the brakes. This could be due to a number of reasons, such as dust, rust, wear or moisture. We advise you to contact us as soon as possible so that we can inspect the issue issue. We value your safety and satisfaction and we will do our best to resolve the problem. Thank you for choosing Essex Prestige and for your confidence in our company. We hope to see you again soon.

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"Brilliant, really on the ball. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Audi A5 for my wife, she fell in love with Audi as a manufacture with her old A1 and we are in a position to afford a nice upgrade for her. She has been made up with it, drives it daily.. defiantly earned myself some brownie points there. Dylan was brilliant, really nice to deal with and all the staff seem really on the ball over at Essex Prestige, There was a simple mistake which has lost a mark and is clearly just oversight from a very busy dealership, we had a parking ticket come through a couple weeks after trading in our old car, my wife has been into Essex Prestige and they have it in hand, they were very apologetic and happy to resolve this so it wouldn't stop me from buying from them again.

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Aftersales from Essex Prestige in response to Brilliant, really on the ball.

Hello Joby, Thank you for your review. We are glad to hear that you bought an Audi A5 for your wife and that she loves it. We are happy that you chose Essex Prestige and that Dylan was brilliant. We are sorry for the parking ticket issue, but we are happy that we have it in hand and that we were very apologetic and happy to resolve it. We appreciate your understanding and your business. Thank you for choosing Essex Prestige and for your kind words. 😊

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"My first EV. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been wanting to make the leap to EV for the while but the only thing stopping me until now has been the infrastructure on EV chargers, long journeys can still be difficult and require a lot of planning however, things are slowly improving. I love my new Tesla, it's a nice size, sporty EV with good range capabilities. There was a small issue in the early stages and I was incredibly happy with how it was resolved by Essex Prestige however, it was quite an inconvenience for me getting this sorted. Nile was great, kept in contact and updated me throughout. I would defiantly buy from Essex Prestige again.

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Aftersales from Essex Prestige in response to My first EV.

Thank you for your review. We are happy to hear that you love your car and that you have made the leap to EV. We are sorry to hear that you had a small issue in the early stages, but we are glad that it was resolved by Essex Prestige. We appreciate your patience and understanding. Nile was great, he kept in contact and updated you throughout. We are delighted that you would definitely buy from Essex Prestige again. Thank you for choosing Essex Prestige! 😊

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"High recommendations for Essex Prestige."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been on company cars for the last 10 years and have been spoiled rotten, this impacted my choice quite significantly, I went with a Land Rover Sport as I wanted something premium, I have had these in the past and understand the nature of the beast in terms of there reputation on reliability. I have been pleasantly surprised at how minimal the issues have been and the issues I have had have been dealt with very, very well. The warranty is comprehensive and easy to follow. High recommendations for Essex Prestige.

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Aftersales from Essex Prestige in response to High recommendations for Essex Prestige.

Thank you for your review Carl. We are pleased to hear that you are satisfied with your Land Rover Sport and that you have had minimal issues with it. We are happy that you found our warranty to be comprehensive and easy to follow. We are proud to offer you a premium service and a reliable car. Thank you for your high recommendations for Essex Prestige! 😊

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"Start to finish it's been bran new."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Essex Prestige have been really nice to deal with start to finish, the service is unmatched and the car is faultless. I have always had big 7 seater cars but the X7 is the first BMW I have had, they are all very same same to be honest but I have noticed the Mercedes was a lot better o fuel and the BMW is a lot better to drive, comfort is the main thing for me because I do a lot of miles for work so I am very happy with the X7 so far. Nick is very competent in what he does and made the whole experience 10/10.

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Aftersales from Essex Prestige in response to Start to finish it's been bran new.

Thank you for your review. We are delighted to hear that you are very happy with the X7 and that you had a great experience with Nick. We are glad that you found the X7 to be comfortable and enjoyable to drive. We are proud to offer you a high-quality service and a faultless car. We appreciate your feedback and your business. Thank you for choosing Essex Prestige! 😊

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"My first Grand Tourer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

For the last 30 years I have had race and sports cars, this is the first I have owned which I would class as a Grand Tourer. The Mercedes SLK is a beautiful car, is performing really well and feels like a big step up from anything I have ever owned before. There has been a slight issue with one of the control boards that controls the interior lighting, from what I can tell it seems like quite a minor issues and I am in the process of getting this sorted through the warranty process. I am made up with my car and am in the process of planning a Europe tour next year.. I cant wait!!

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Aftersales from Essex Prestige in response to My first Grand Tourer

Hello Roger, Thank you for your review. We are happy to hear that you are enjoying your Mercedes SLK and that you are impressed by its performance and design. We are sorry to hear that you had a slight issue with the interior lighting, but we hope that it will be resolved soon through the warranty process. We are excited for your Europe tour next year and we hope that you will have a wonderful time with your Mercedes SLK. Thank you for choosing Essex Prestige! 😊

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"Best thing I ever did!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a 5 series Plug-in-hybrid which served as a nice introduction to electric vehicles for us, after a couple years of driving this and wanting a change, it made sense for us to consider full electric. We had looked at a few different options and the Tesla Model 3 seemed like the perfect choice for us, Essex Prestige allowed us to take the car on a nice long test drive and that pretty much sealed the deal for us. Changing over to full EV has been no big deal for us really, we already had the charger and because of the test drive knew exactly what to expect. It's the best thing we ever did and has been so cost effective on fuel, we are noticing a big difference already. Thank you Essex Prestige!

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Aftersales from Essex Prestige in response to Best thing I ever did!

Hello Bitto, Thank you for your review. We are very pleased to hear that you are enjoying your Tesla Model 3 and that you had a smooth transition to full electric. We are proud to offer you a long test drive and a fair trade-in for your 5 series Plug-in-hybrid. We are impressed by the Tesla Model 3’s features and performance, such as the fast charging, the high efficiency, and the advanced technology. We are happy that you are saving money on fuel and reducing your carbon footprint. Thank you for choosing Essex Prestige! 😊

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"Perfect, absolutely perfect!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with my New Tesla, I had a model 3 for a good 6-8 months but being quite tall, I really want something bigger. I enjoyed Tesla as a brand so looked at the model Y, Dylan from Essex Prestige was exceptional start to finish by giving me all the information I needed on the initial inquiry, coming back to me with the answers I needed and just being quick, professional and approachable. I love the car, it's perfect! The bigger size feels less claustrophobic and I've got more room to stretch my legs, it's the Duel Motor model and has really good range, range anxiety was a really struggle on longer journeys but I don't have this issue any more. I got a really good price on my trade in too which was a nice bonus, I couldn't recommend Essex Prestige any higher.

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Aftersales from Essex Prestige in response to Perfect, absolutely perfect!

Thank you for your review. We are thrilled to hear that you are really happy with your new Tesla and that Dylan was exceptional start to finish. We are glad that you found the model Y to be a perfect fit for your needs and preferences. We are impressed by the features and performance of the Tesla model Y, such as the dual motor, the long range, and the spacious interior. We are happy that we were able to offer you a good price on your trade in and that you had a smooth and hassle-free experience with us. Thank you for choosing Essex Prestige and for your high recommendation. 😊

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"VIP treatment throughout. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Victor from Essex Prestige is a familiar face and someone I have known for a long time, he always provide an exceptional level of customer service and despite knowing me for so long, maintains professionalism throughout. The car is nice, I have always been in big cars and was quite concerned with the insurance premiums increase, The BMW 3 series seemed like a happy medium for me but i am missing my bigger cars. Essex prestige have done everything they could for me and are even going to help me get the car back to factory as and when they have the bits available. I would recommend Essex Prestige as a company and wouldn't go anywhere else for my cars.

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Aftersales from Essex Prestige in response to VIP treatment throughout.

Thank you for your kind words. We are delighted to hear that you have a long-standing relationship with Victor and that he has always provided you with an exceptional level of customer service. We are happy that you are enjoying your BMW 3 series and that we were able to help you with the insurance premiums. We understand that you miss your bigger cars, but we hope that you will find the BMW 3 series to be a comfortable and reliable vehicle. We look forward to helping you get the car back to factory as soon as possible. Thank you for recommending Essex Prestige and for being a loyal customer. 😊

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"Spot on!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our site manager was in need of a new works motor and loved the Ford Rangers, I was in agreement it was a fitting vehicle for the works he does and decided to trust Essex Prestige with our business, Start to finish they have been spot on, really good with the communication and the process felt professional as I had expected as a business owner. We are based quite a distance away from Harlow, I have had a couple minor things which are booked at to be looked at by Ford hopefully by the end of the week and depending on the severity, I will either swallow the costs or contact Essex Prestige to discuss, these seem like minor things like the entertainment system is freezing intermittently and there is a little wobble on the near side rear wheel. I have been contacted from the after sales care just to see how I am getting on and they all seem very accommodating and willing to help.

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Aftersales from Essex Prestige in response to Spot on!

Thank you for your review. We are glad to hear that you are happy with our service and the Ford Ranger that you purchased from us. We appreciate your trust and your business. We hope that the minor issues that you mentioned will be resolved soon and that they will not affect your enjoyment of the vehicle. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you for choosing Essex Prestige. 😊

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Dealership Information

WELCOME TO ESSEX PRESTIGE AUTOS

PRESTIGE CAR DEALER BASED IN ESSEX

If you are looking for quality used cars in the Essex, Herfordshire and London area then you have reached the right place. Essex Prestige Autos are a specialist used car dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Essex Prestige Autos we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

If you are looking for a second hand car, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Harlow area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

At Essex Prestige Autos we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Harlow? We look forward to meeting you!

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1679 reviews4.8 out of 5 stars — Rated Excellent
Excellent
1461
Very Good
203
Average
6
Poor
2
Terrible
7

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    Contact Information

    Address

    Essex Prestige
    Unit 13 West Point Business Park
    West Road
    Harlow
    Essex
    CM20 2BU

    Get in touch

    01279 432592
    http://www.essexprestigeautos.co.uk/

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    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Prestige

    Company Formed: XXXXXXXXXX
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    FCA Ref: XXXXXXXXXX
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    Registered Name: XXXXXXXXXX
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