Faye R, January 2024
"Will be returning soon!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my car for 6 months now and I tend to get bored of cars, so I'm thinking about heading back down to the dealership to see what they have in. The team were brilliant while I was purchasing my Merc but I'm happy overall and I'm looking forward to seeing them again soon.
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Aftersales from Essex Prestige in response to Will be returning soon!
Hello Faye, Thank you for your great review and for sharing your experience with us! We are glad to hear that you are happy with your Merc and that you had a brilliant experience with our team. They are always ready to assist you with your car needs and preferences. We are also excited to hear that you are thinking about heading back down to the dealership to see what we have in. We have a variety of cars in stock and we are sure you will find something that catches your eye. We appreciate your feedback and your business, and we look forward to seeing you again soon. Have a wonderful day! 😊
Andrew S, January 2024
"Ford Ranger"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got my Ford Ranger from this dealership last month and I'm still in love with my car. I can't remember the gents name who sold me the car but he was really good to get on with and we had some great chats.
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Aftersales from Essex Prestige in response to Ford Ranger
Hi Andrew, Thank you for your lovely review and for sharing your love for your Ford Ranger! We are delighted to hear that you are still in love with your car and that you had a great experience with our salesman. He is a friendly and knowledgeable person who always enjoys chatting with our customers. We appreciate your feedback and your business, and we hope to see you again soon. Have a fantastic day! 😊
Sonia H, January 2024
"My dream car!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After being in the market for my dream car, I finally found it at this dealership! My Land Rover Velar has been perfect and I'm so pleased with the car. I drive it everyday to commute to work and for any and all trips I tend to go on, I look for any excuse to get out in it. The customer service from the team was amazing and I can't think of anything that they could of done better for me! So pleased.
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Aftersales from Essex Prestige in response to My dream car!
Thank you for your wonderful review Sonia, We are thrilled to hear that your Land Rover Velar has been perfect and that you are so pleased with the car. It is a stunning car with superb features and performance. We are also glad to hear that you drive it everyday and that you look for any excuse to get out in it. That is the best way to enjoy your car and make the most of it. We appreciate your feedback and your business, and we hope to see you again soon. Have a fantastic day! 😊
Robert C, January 2024
"Good service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really easy and seamless transaction from buying the car to having it delivered which literally cannot be faulted however when the car arrived we found there is a lot of glass stuck in the door of the boot where it had been damaged in the warehouse and then fixed but loads of glass was left inside the door panel and as a result the automatic close has stopped working. They did offer to fix if we lived local however we live 4 hours away so wasn’t really a viable option. The car was also delivered without a locking wheel nut which is quite an inconvenience.
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Aftersales from Essex Prestige in response to Good service
Hello Robert, Thank you for your review and for sharing your experience with us. We are glad to hear that you had a really easy and seamless transaction from buying the car to having it delivered. We apologize for the inconvenience caused by the glass in the door of the boot and the missing locking wheel nut. We understand that these are not acceptable issues and we are sorry that we could not fix them for you due to the distance. We appreciate your feedback and your business, and we hope to make it up to you in the future. Please contact us if you need any assistance or have any questions. Have a wonderful day! 😊
Billy S, January 2024
"Great communication!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great team who will always keep in touch! After seeing a ford ranger on this dealerships website, I went down and had a look at it. After realising that the car had a couple of very minor imperfections, I let the team know before I purchased it and they advised that the issues would be resolved on collection. The team would always update me on the process of the Ford and as soon as it was ready, I headed down to the dealership to collect it. I was very impressed with how quickly and professionally the work was carried out. I've no issues with it since, I'm more than happy and I would happily come back to this company if I was in the market for a new car.
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Aftersales from Essex Prestige in response to Great communication!
Good afternoon Billy, Thank you for your awesome review and for sharing your experience with us! We are delighted to hear that you had a great experience with our team and that they kept you informed and updated throughout the process. We are also glad to hear that the minor imperfections on the ford ranger were resolved on collection and that you were impressed with the speed and quality of our work. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
Ross, January 2024
"Honest team!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had the Citroen Berlingo for a couple of months now and you know what they say, so far so good! Hats off to the team as they were very informative and kept me in the loop with everything. Great cars and honest team, I love to see it.
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Aftersales from Essex Prestige in response to Honest team!
Hi Ross, Thank you for your lovely review and for sharing your experience with us! We are delighted to hear that you have had the Citroen Berlingo for a couple of months and that everything is going well. It is a reliable and spacious, with great features and performance. We are also glad to hear that our team was very informative and kept you in the loop with everything. They are always professional and honest with our customers. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
Narinder, January 2024
"Quality cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm glad that I found this dealership! My Audi has been amazing since I got it a couple of months ago. I can't lie I did look around other dealerships before I come to this one but non of the other dealers had the same quality of cars as they do here!
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Aftersales from Essex Prestige in response to Quality cars
Hi Narinder, Thank you for your awesome review and for sharing your experience with us! We are thrilled to hear that your Audi has been amazing since you got it and that you are happy with the quality of our cars. We are proud to offer a wide range of cars that suit our customers’ needs and preferences. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
Aaron L, January 2024
"Great customer service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really straight forward process from when I first walked in to when I drove away in my Mercedes. I still have the car now and it has been a pleasure to drive it.
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Aftersales from Essex Prestige in response to Great customer service!
Hello Aaron, Thank you for your excellent review and for choosing us! We are delighted to hear that you had a really straightforward process from start to finish and that you are still enjoying your Mercedes. It is a wonderful car with great performance and comfort. We value your satisfaction and your business, and we hope to see you again soon. Have a great day! 😊
Alexander S, January 2024
"Spot on 👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After having a slow start due to the finance company, we eventually got there with the car and my Nissan Qashqai has been enjoyable to drive ever since. I didn't have much dealing with this company as it was all done through a finance company but when I picked the car up, Nick was spot on and was very welcoming. The car looked spotless when I picked it up, so I'm happy.
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Aftersales from Essex Prestige in response to Spot on 👍
Hi Alexander, Thank you for your great review and for sharing your experience with us! We are happy to hear that you are enjoying your Nissan Qashqai and that you had a smooth and hassle-free transaction with the finance company. We are also glad to hear that Nick was spot on and welcoming when you picked up the car. He is a friendly and helpful salesman who always makes our customers feel valued. We appreciate your feedback and your business, and we hope to see you again soon. Have a fantastic day! 😊
Bilal A, January 2024
"VW Golf"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had the car for over 4 months now and it has been faultless. With second hand cars you kind of expect something to go wrong but honestly, it has been brilliant and I've not had 1 issue. Nick was very honest and transparent throughout the whole sales process. I wouldn't have any problems getting another car from here.
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Aftersales from Essex Prestige in response to VW Golf
Hi Bilal, Thank you for your amazing review and for sharing your experience with us! We are delighted to hear that your car has been faultless. That is what we aim for with our second hand cars: quality, reliability, and satisfaction. We are also glad to hear that Nick was very honest and transparent with you throughout the whole sales process. He is a professional and trustworthy salesman who always puts our customers first. We appreciate your loyalty and your recommendation, and we hope to see you again soon. Have a wonderful day! 😊
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