Robert-Ioan M, January 2024
"Fantastic experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Mercedes E220D is amazing😍 Mechanically the car is like new but I am struggling to work the car play but I should get round to sorting this. Nick's customer service is amazing and I can't fault him at all, he was always on hand to help me throughout the sales process.
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Aftersales from Essex Prestige in response to Fantastic experience
Robert, Thank you for your wonderful review and for sharing your love for your Mercedes E220D! We are glad to hear that your car is in excellent condition and that you are enjoying its features. We apologize for any inconvenience caused by the car play issue, but we are confident that you will be able to sort it out soon. If you need any assistance, please do not hesitate to contact us. We are always here to help. We also appreciate your kind words about Nick and his customer service. He is a valuable member of our team and he always strives to make our customers happy. We are grateful for your trust and your business, and we hope to see you again soon. Have a fantastic day! 😊
Remus E, January 2024
"Easy 5 stars ⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
First time visiting this dealership but everything is running well and I'm very happy with it. Easy 5 stars ⭐
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Aftersales from Essex Prestige in response to Easy 5 stars ⭐
Hi Remus, Thank you for your awesome review and for giving us 5 stars! We are delighted to hear that you had a great first visit to our dealership and that everything is running well with your vehicle. We strive to provide quality service and products to our customers. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
Marc, January 2024
"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The woman in the show room were very helpful when it comes to picking the right car for me. I couldn't be happier with the car, I like it a lot and it is a great car to drive.
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Aftersales from Essex Prestige in response to Very helpful
Thank you for your lovely review and for choosing us! We are happy to hear that you had a helpful and friendly experience with our showroom staff and that you found the right car for you. It is always our goal to make our customers feel satisfied and comfortable with their purchase. We hope you enjoy driving your new car Marc and we look forward to seeing you again soon. Have a great day! 😊
Lee, January 2024
"Returning customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After purchasing a car from here 4 years ago, I knew the quality of vehicles they sold as I've still got the car and I've not had any issues with it. So, once I was in the market for a transit, I didn't hesitate to come back here. I'm converting the van into a camper, it is my first time doing this so we will see how I get on. Great company to work with.
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Aftersales from Essex Prestige in response to Returning customer
Thank you for your wonderful review and for your repeat business Lee! We are glad to hear that you are still happy with your car and that you found the perfect transit for your camper project. That sounds like a fun and exciting adventure. We are proud to offer quality vehicles and excellent service to our customers. We appreciate your trust and your support, and we wish you all the best with your conversion. Please keep us posted on your progress and share some photos when you are done. We would love to see your camper! 😊
Jason T, January 2024
"Land Rover Sport,"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It's hard to not love my Land Rover Sport, I fell in love with the car once I test drove it at the dealership. Everything mechanically is running as it should.
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Aftersales from Essex Prestige in response to Land Rover Sport,
Good afternoon Jason, We are thrilled to hear that you are loving your Land Rover Sport and that everything is working smoothly. It is a fantastic car with great performance and features. Thank you for choosing us and for sharing your positive feedback. We value your satisfaction and your business, and we look forward to serving you again in the future. Enjoy your ride! 😊
Sarah J, January 2024
"Worth the long trip!!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It has been a while since I wrote a review but I'm really happy with my Mercedes. It is such a beautiful car to drive and I'm glad I made the trip down from Scotland. Nick was very helpful and it was great of him to let me test drive the car before I went ahead with the sale.
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Aftersales from Essex Prestige in response to Worth the long trip!!
Hi Sarah, Thank you for your kind words and positive feedback! We are delighted to hear that you are enjoying your Mercedes and that you had a pleasant experience with Nick. He is one of our best salesmen and he always goes the extra mile for our customers. We appreciate your loyalty and your business, and we hope to see you again soon. Have a wonderful day and happy driving! 😊
Nick O, January 2024
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a ford transit thanks to Dylan for the fast and reliable service will be back again
+0 Found this review helpful
Aftersales from Essex Prestige in response to Great service
Thank you for your review of your Ford Transit and Dylan. I’m happy to hear that you bought a Ford Transit and that you had a fast and reliable service from Dylan. I hope you are satisfied with your van and that it suits your needs. I look forward to seeing you again. 😊
Clarke, January 2024
"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Got my GTI from Dylan, everything went nice and easy.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Great Service
Thank you for your review of your GTI and Dylan. I’m glad to hear that everything went nice and easy for you and that you had a smooth car buying experience. I hope you enjoy driving your GTI and that it serves you well. 😊
Lewis T, January 2024
"Very swift process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely love my Audi A5! I've had the car for a couple of months now and I still smile every time I get in the car. I can't remember the salesman name with it being so long ago but the team were amazing and they couldn't of done enough for me. They were very professional and patient, as I was waiting for my loan to land in my account but there was a delay, but they were nice enough to put the car on hold, free of charge until the money landed.
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Aftersales from Essex Prestige in response to Very swift process
Thank you for your review of your Audi A5 and the team. I’m thrilled to hear that you absolutely love your new car and that it makes you smile every time you get in it. I’m sure you have a lot of fun driving it and enjoying its features and performance. I’m also pleased to hear that the team were amazing and very accommodating to your situation. They sound like they really care about their customers and their satisfaction. I hope you have many happy and safe miles with your Audi A5. 😊
Marc S, January 2024
"Getting use to my automatic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm loving my new Mercedes, it has been a dream to drive. I love driving the car, I have had to change my driving style with it being automatic but I'm slowly getting there. The team were very when I purchased the car, they explained everything to the letter, and I couldn't be happier with how everything went.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Getting use to my automatic
Thank you for your review of your Mercedes and the team. I’m delighted to hear that you are loving your new car and that it has been a dream to drive. I’m sure you will get used to the automatic transmission soon and enjoy the smooth and comfortable ride. I’m also glad that the team were very professional and helpful when you purchased the car, and that they explained everything clearly and thoroughly. I hope you continue to have a wonderful driving experience with your Mercedes. 😊
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