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4 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Wrexham Ford

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4 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Wrexham Ford
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"After sales service is non existant, "
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT trust this Evans Halshaw Ford branch at Wrexham. They are beyong poor with their after sales service and never phone back. Having spent £12k on a car with faulty battery(diagnosed by another Evans Halshaw garage) , central locking system that is intermittent, roll back on automatic car during slight hill start. They have failed to return calls, contact the other branch to discuss, and have now finally have had to threaten legal action to prompt a response....BEWARE buy from other dealers.

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+0 Found this review helpful
"Shocking service"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evans Halshaw Ford in Wrexham have messed my partner around a few times. But was told by one of their staff that he could arrange an earlier appointment if he arranged his own transport, so he could get his car repaired. So when he phoned them to organise this, his appointment and loan car was then cancelled to then be told there is no earlier appointments and that his previous slot had now been booked up, and the next available day was Wednesday. No idea why they would cancel an appointment, before knowing full well that they have a free earlier appointment. So now, with a rough sounding car, he is having to sort out more arrangements, which is causing great stress. Very disappointed with the service and customer care from here.

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"A poor experience"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The advert says that they will beat "Wewillbuyanycar.com" valuation but their valuation fell far short of the on-line figure and despite being shown the figures involved, would not move. My wife and I had to wait almost an hour for the valuation to come through from head office. By now it was too dark to have a test drive and so we arranged a test for the following morning. Just before we set off for the garage they rang to say the car had been sold. Had the valuation been sent through speedily and exceeded the on-line valuation we would have bought the car. I complained to the manager, who apologised, but did not seem to appreciate the inconvenience. I have to say that the salesman who dealt with us was helpful and this was not his fault.

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+1 Found this review helpful
"Bad experience"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Actual car valuation was completed by Evans Halshaw Wrexham way short of online car valuation, poor customer experience by staff who had no idea how to deal with people, some staff more untreated in their computers/mobile phones than dealing with customers. Some staff were untrustworthy, you need to have a witness present just in case they claim that an offer was not made. Save yourself the hassle and go elsewhere is my advice.

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Dealership Information

Evans Halshaw Wrexham Ford is an Franchise dealership that is based in Wrexham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Ford
Franchise Dealership

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4 reviews1.6 out of 5 stars — Rated Poor
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Contact Information

Address

Evans Halshaw Wrexham Ford
Wrexham Road
Wrexham
Clwyd
LL14 4EJ

Get in touch

01978 365585
https://www.evanshalshaw.com/dealers/ford-wrexham/

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