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33 reviews from our car dealer reviews community
Leave a review for Ex Police Car Centre
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33 reviews from our car dealer reviews community

Leave a review for Ex Police Car Centre
Leave a review
"Top notch!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was nervous about buying a car for the first time on my own.they were amazing and super helpful from the first phone call, right through to handing me to a business manager. callum was super helpful and encouraging and shared my excitement at getting a new car. Top quality customer service,

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"Outstanding service.outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I frst time purchased the car online. customer service is amazing! Clearly answered my all questions, communication was very kindly, got all needed information, the consultant was very friendly and helpful. The car was delivered without any issues and damages, car looks perfectly. I love my new car and I am very happy with my purchase.

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"Great company!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service by them. they really helped me out and was very knowledgeable about the cars, they provided excellent customer service. They found, secured and purchased the car i wanted within a few hours, great service. 10/10 would recommend.

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"I am very happy with the service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great feeling buying a car from them. The owner of the company was with me all the time and explained everything to me beautifully. And I had no problem with the price either, I got it at a fair price,

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"Recommended!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend this company.I had a great experience here buying a car. Nicola and Callum helped be find the perfect car that I love. The service was absolutely amazing. I had a amazing experience buying a car here. Thanks weverything!

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"Great value, why pay more?"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Peugeot 308 3 months ago. I expected one or two extra holes in the dash for radios etc and other mods for Police equipment. Nothing drastic, just a couple of holes I put rubber grommets in and I needed to remove a fire extinguisher bracket in the boot. It's been trouble free as you'd expect from a 2017 reg car. All for £2-3000 less than a High Street car dealer.

"Avoid,avoid,avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van few weeks ago and now advisories appear on dashboard.Contact the company and said to bring the car back to them for diagnostic.We are few hundred miles away from them and we use the van on daily basis for business purpose.That’s ridiculous and completely unprofessional.The lady advise as well to remove the battery for 30 minutes and this “probably will sort the issues”.Really???I will not recommend them at all.I didn’t read their reviews before.Big problem

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"Dont travel to this dealer. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not a particularly pleasant experience in the end. I found what I thought was a clean, looked after Volvo S80 on their website, asked for interior pictures and received two with extraordinarily little detail in them. after a 3+ hour drive to view and test drive the car I told the gent that I wanted to look at the tyres and brakes before I got in, to which he said "you know its ex-police" as if that meant that everything would be spotless and I should just take the keys and drive off. Both brakes and tyres were worn excessively which was not stated in the advert (which also stated things like full service history, 12 months MOT, good condition all round, all of which were badly false) when I got into the car 5th and 6th were very loose and the clutch bit very high both of which would have needed immediate attention. Other than mechanical issues the electricals were a mess with wires hanging out of the steering column and OBD reader as well as in the boot where the spare tyre should have been. The fixtures inside the car were either missing or broken with the steering column cover coming completely loose brackets where I presume police equipment was attached and roof liner interior lights dangling. There was also a service overdue warning, a brake wear warning light on, and the entire infotainment system either frozen or not connected to controls, so it was stuck on the radio with no access to Bluetooth pairing or navigation. overall, a wasted and disappointing day and to top it all off they did not process the refund until 3 working days later so they are now delaying the purchase of the car I decided to go ahead with. Pretty shocking, with no admission or apology for false advertising.

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Astra Estate Have done over 50,000 miles Only ever had it serviced car as good now as when I bought it Highly recommend this dealer

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"Terrible customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful customer service. I went to look at a couple of BMWs that they had the same in but one had less miles than the other. I asked if they had the one with less miles so I could look at it. The guy had no idea what cars he had, he said if it's not here he's got it, who's he? He wouldn't stand still and actually talk to me. When I mentioned about the other car I was told what's 7000 miles difference anyway. At that point I just walked away because I couldn't believe how bad the service was. He hasn't even had my money and he's awful. I wouldn't like to think how bad their service is once they have your money. The cars were in awful condition too. You're welcome

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Dealership Information

Quality used cars & a professional service

Welcome to Ex Police Car Centre LTD, the UKs leading ex police car specialist. We are a family run business based in Brierley hill West Midlands, specialising in ex police vehicles and 1 owner company vehicles. ESTABLISHED 1963. At Ex Police Car Centre we offer you a first class customer service and a wide choice of vehicles at great prices. All of our vehicles are highly maintained regardless of cost. We are open 7 days a week. If you are looking for a quality used vehicle, then don’t delay, call us today to book a test drive. In order to offer vehicles to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

Drive away insurance available. 3 years extended warranty available. Finance available. We can deliver nationwide. Telephone deposits available. All types of payment accepted. HPI clearance. Part exchange welcome.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1963

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews3.8 out of 5 stars — Rated Very Good
Excellent
23
Very Good
0
Average
1
Poor
0
Terrible
9

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  • Contact Information

    Address

    Ex Police Car Centre
    258 Delph Road
    Brierley Hill
    West Midlands
    DY5 2RP

    Get in touch

    01384 480263
    http://www.xpolicecarcentre.co.uk

    Opening times
    Mon 09.30 - 18.00
    Tue 09.30 - 18.00
    Wed 09.30 - 18.00
    Thu 09.30 - 18.00
    Fri 09.30 - 18.00
    Sat 10.00 - 16.00
    Sun 10.00 - 14.00

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    6%
    Percent of reviews responded to by this dealer

    Additional Information About Ex Police Car Centre

    Company Formed: 1963
    Company Registration: XXXXXXXXXX
    Dealer Group: Independent
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: Car Forecourt
    Registered Name: Ex Car Police Car Centre Limited
    VAT Number: 265 514793


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