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I brought a Vauxhall Astra estate February and within 4 weeks I had nothing but issues "engine power reduced, engine management light and the car broke down" The car had a Dpf fault and was returned to the dealer. 4 days later , half a tank of petrol missing and an extra 135 miles on the clock the car was returned stated as "fixed". The owner was rude, wouldn't listen to me and refused to give me documented paperwork to say it had been fixed. 18 hours later the car was faulty again and when we asked for a refund the owner was abusive. We fought for weeks for him to collect the car with special delivery letters which he refused 3 of them letters.. In the end I payed out of my own pocket to return the car as he said he couldn't take the matter further until the car was returned and inspected. 3 weeks later and still in answered letters he got in touch to say we could have an exchange of refund. Today I collected my FULL refund after threatening to take them to court. The woman was helpful but the male owner was vile... AVOID!! Would not recommend!!
Reviewer has confirmed their email address
NICOLA FINNEY from Ex Police Car Centre in response to Gemma
this review is very unfair as the customer was given a full refund no arguments
I bought a vivaro crew van from this dealer in 2014 van still running in good no problems what so ever very pleased with this company I had my van delivered to my home in Blackburn for £100 I would definitely recommend them mr Neill in Blackburn Lancashire
Bought a volvo v70 from them and we noticed a leak within 2 days of having the car. Sent it back to have it repaired but the leak continued. They offered another repair we accepted but again they failed to fix the problem. By now we were fed up and asked for a refund in line with our consumer rights this is when they got nasty. They stated the law does not apply to them and became racially abusive. They refused to give a refund even though the car was not fit for purpose stating it was only some water.
nicola finney from Ex Police Car Centre in response to Mohammed Hafiz
unfair review we offered to repair vehicle but wanted full refund after 3 months, the vehicle drove perfect we could not see any water leaks and asked customer to leave vehicle with us to investigate, which he would not do, just demanded full refund, which is not possible until inspection
Quality used cars & a professional service
Welcome to Ex Police Car Centre LTD, the UKs leading ex police car specialist. We are a family run business based in Brierley hill West Midlands, specialising in ex police vehicles and 1 owner company vehicles. ESTABLISHED 1963. At Ex Police Car Centre we offer you a first class customer service and a wide choice of vehicles at great prices. All of our vehicles are highly maintained regardless of cost. We are open 7 days a week. If you are looking for a quality used vehicle, then don’t delay, call us today to book a test drive. In order to offer vehicles to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Drive away insurance available. 3 years extended warranty available. Finance available. We can deliver nationwide. Telephone deposits available. All types of payment accepted. HPI clearance. Part exchange welcome.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1963
Ex Police Car Centre
258 Delph Road
Brierley Hill
West Midlands
DY5 2RP
| Mon | 09.30 - 18.00 |
| Tue | 09.30 - 18.00 |
| Wed | 09.30 - 18.00 |
| Thu | 09.30 - 18.00 |
| Fri | 09.30 - 18.00 |
| Sat | 10.00 - 16.00 |
| Sun | 10.00 - 14.00 |
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