18% Reviews
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36% Recommend
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11 reviews from our car dealer reviews community
Leave a review for Ex Police Car Centre

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11 reviews from our car dealer reviews community

Leave a review for Ex Police Car Centre
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"NOT PEOPLE YOU CAN TRUST"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an Astra delivered late at night. Took a torch to look at it about an hour later. Panels missing from inside and a broken display. I haven't tried to start it yet. The response I got was TERRIBLE. Under the Consumer Rights Act of 2015 I have the right to reject something faulty and I am entitled to a full refund within 30 days of purchase. Before they stopped replying to emails.

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+4 Found this review helpful

Jerry Hamilton in response to NOT PEOPLE YOU CAN TRUST

I have sent the 2nd letter now. Letter before court action. I don't expect him to pay up so I am filing in county court as soon as his 10 days to reply is up.

Jerry Hamilton in response to NOT PEOPLE YOU CAN TRUST

Today I received a supposed solicitors letter saying I have no right to make a claim. It seemed to totally disregard the law. Upon receipt I filed a court claim which just added £185 to his bill.

"Great cars and great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bourght our last 6 cars of ex police car centre and so have our family, they are great service and great cars! Highley recomended

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+1 Found this review helpful
"Avoid"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from the Ex Police Car Centre and have had nothing but problems. Injector gone after 3 months a water and oil leak and engine management light on car lasted less than 12 months will never return here don't waste your time and hard earned cash here.

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+10 Found this review helpful
"Well pleased"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well pleased with my Astra 1.7 diesel 2013 from the Ex Police Car Centre.

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+0 Found this review helpful
"NEVER EVER EVER AGAIN!!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from these people ( Vauxhall Astra 1.3 ecoflex 2011 plate, ) which was delivered 03/04/2017,Advertised as good condition all round.What a CON!.Car has been inspected withing 48hrs of delivery and marked BY LOCAL GARAGE as "DANGEROUS TO DRIVE",Engine in very serious state whole vehicle condition unacceptable. 1. ENGINE DANGERIOUS STATE As reported . 2. RR/WINDOWS NO HANDLE.. ( Can not wind rear window up of down ). 3. LR/WINDOW NO HANDLE.. ( Can not wind rear window up or down ). 4. Left R/Passenger NO SEATBELT MOUNT ( No visible means of attaching seat belt All fittings missing including anchor plate to main car body ) 5. REAR PARCEL SHELF NO PARCEL SHELF ( Rear inner parcel shelf Missing ) 6. INFORMATION SYSTEM Information display Unit Missing completely 7. Audio/CD Player No audio or CD Player ( Complet;y removed ) 8. Spare tyre and tools No spare tyre present No emergency breakdown tools 9. Diver Inner Door Door inner seal torn damaged and missing.Showing Exposed metal inners to the elements. 10. Inner Roofing Upholstery Severe damaged with muliti puncture marks. 11. R/Pass/Door Trim fitting complet;y missing 12. R/Pass/Door Seat beat cover completly missing 13. Boot Area Tyre Cover/Parcel shelf Completely Missing 14.Drivers Door Severe damage to door surround and seal with expose metals This is my worst experience ever in 57yrs of buying a car and the people behind the business, Un-professional, Discourteous, Rude, Un approachable, FUnny how they issisted on Bank Transfer and deposit before i could even have the car delivered BIG MISTAKE ' I will shortly be bringing down on them the full force of legal consumer protection, With the valid help of Trading Standards Officers and the High Court if necessary .and Legal Papers are at this point being prepared. . "WARNING DO NOT BUY FROM EX POLICE CAR CENTRE WEST MIDLANDS" "NEVER EVER PAY UPFRONT.".. I will be leaving follow on review soon as the legal bits are done .

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+10 Found this review helpful

Jerry Hamilton in response to NEVER EVER EVER AGAIN!!!

How are you doing? I have sent the letter before claim and about to take him to court.

"Lindsey Brown "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an bmw x1 white from the Ex Police Car Centre and they were great to deal with dropped it off in Liverpool for spot on hadn't seen the car before it was dropped off it was as they told me well pleased.

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+0 Found this review helpful
"Appaling"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Ex Police Car Centre were appalling! Car falsely advertised, contacted with no reply, car was advertised as having air con (this did not work & cost £200 to fix) it also said it had a CD player & radio - it had nothing in it, it doesn't even have a Ariel, now I find out my MOT runs out tomorrow 13th match after purchasing on October 30th advertised with 12 months MOT! Will report to trading standards & seeking legal advice! AVOID THIS BUSINESS!!

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+8 Found this review helpful
"Julie"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

went to see a car that was advertised as good condition all round. Well if you call a car that looks like it has not been moved for ages & not even been cleaned as had mold on it. the leather gearstick was all ripped, in the interior discription it said it had a ICE 6000 CD Radio with Remote but all there is is a big hole where the radio should be. When we got there no one seemed to really want to sale us the car as they went & got the key & then just left us. Says telephone deposit to secure the car but nothing about it being non refundable so lost £100 on a wasted trip.

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+9 Found this review helpful
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"Gemma"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a Vauxhall Astra estate February and within 4 weeks I had nothing but issues "engine power reduced, engine management light and the car broke down" The car had a Dpf fault and was returned to the dealer. 4 days later , half a tank of petrol missing and an extra 135 miles on the clock the car was returned stated as "fixed". The owner was rude, wouldn't listen to me and refused to give me documented paperwork to say it had been fixed. 18 hours later the car was faulty again and when we asked for a refund the owner was abusive. We fought for weeks for him to collect the car with special delivery letters which he refused 3 of them letters.. In the end I payed out of my own pocket to return the car as he said he couldn't take the matter further until the car was returned and inspected. 3 weeks later and still in answered letters he got in touch to say we could have an exchange of refund. Today I collected my FULL refund after threatening to take them to court. The woman was helpful but the male owner was vile... AVOID!! Would not recommend!!

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+9 Found this review helpful

NICOLA FINNEY from Ex Police Car Centre in response to Gemma

this review is very unfair as the customer was given a full refund no arguments

"mr neill in blackburn"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vivaro crew van from this dealer in 2014 van still running in good no problems what so ever very pleased with this company I had my van delivered to my home in Blackburn for £100 I would definitely recommend them mr Neill in Blackburn Lancashire

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+0 Found this review helpful
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Dealership Information

Ex Police Car Centre is an Independent dealership that is based in Brierley Hill. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
11 reviews2.6 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
1
Poor
0
Terrible
6

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Contact Information

Address

Ex Police Car Centre
Delph Road
Brierley Hill
West Midlands
DY5 2RP

Get in touch

http://www.xpolicecarcentre.co.uk

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Dealership Statistics

36%
Would recommend this dealer to family and friends
36%
Thought the dealer was knowledgeable and helpful
40%
Thought issues were resolved quickly and easily
18%
Percent of reviews responded to by this dealer

Additional Information About Ex Police Car Centre

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Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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