Very bad. Rochester Vauxhall showroom much much better. Good prices and on top of that when the job is done they tells you pay it and go. FG Barnes Maidstone awful. The job has been done and no one called me i was wainting more than half an hour i saw the car outside after the mechanics finished work and i had to . ask them if the job has been finished. And still had to wait for answer. Very bad organisation.

Purchased a new car from this dealership with the help from sales executive Mike Smith. Mike was extremely helpful , answered all our questions and nothing was too much trouble . Our purchase went smoothly and we are extremely happy with our new car .

Great car dealership and fantastic deal on the new car! Mike Smith made the swap over of ownership to new car seamless and the customer experience excellent! Thank you!!

Although I tried every effort to do business with them, it didn't end well. They are not good with communication and usually very difficult to reach someone. We finally decided to buy a car and particular model was available and drove 100 miles but when we went there, the car was outside with lots of scratches and dents and the lady said "oh this is normal because it is second hand car, not brand new!??" And manager came along and said "I can refund your deposit and sell it £1000 more on the price, no problem if you don't take it.. website photos shows all the scratches you knew the condition"... I wasn't expecting a brand new factory out car but assumed that I am buying a car from an original Vauxhall dealer with warranty and good condition but I was wrong. They tried to sell a car that doesn't fit original dealer quality and standards. They damage reputable British brand Vauxhall... They didn't offer any help or any gesture to complete the sale or at least little discount to rectify the small problems but they said "definitely NO Negotiation!!!" So we pulled out because I didn't like the way we treated. I think their sales strategy and sales people must be changed. That's not how business should be, rude and they have serious customer service issues... Straight, unhelpful, incompetent, "don't care" type of business... Plus they charge £149 admin fee for not answering phones and treat you like (!!!) ... I should be charging them admin fee for all my time wasted but they are not type of people care customers... Vauxhall should do something about them because they put me off and now I am buying another brand... Anyways... I probably will not use them again. I hope they do my refund soon. I don't recommend them. Nothing personal but business should not be like this... Definitely Avoid!

Despite a written assurance that my car would be serviced before I picked it up, this was not done. I did not check when I picked up the vehicle but was alerted by the warning lights which appeared on the journey home! FG Barnes responded that the car had been serviced several months ago but they had forgotten to write anything in the service book or complete a service sheet! I can imagine them laughing at me as they typed that response. I have had a number of maintenance issues to sort and am having to pay for the 5 year service which is obviously overdue.

Never ever ever go to this dealership/garage! Bought a car for £6500 and within 3 months the front passenger wheel fell off. Only people to touch it were FG Barnes who checked it over, gave it an MOT and service but claim I’ve tampered with the wheel myself, who would endanger their 3 kids lives! Steve Smith talks absolute crap, said the wheel was under inflated then changed it to over inflated as I had a tyre inflator in my boot, told me that they don’t touch the wheels when doing checks, MOT or service but then provided info to finance company that they do and that they were fine. Absolutely appalling service and some many lies told over and over again, was given a courtesy car (very grateful for) but then get told they want it back and if I don’t return he’ll phone the police to say I’ve stolen it, I have 3 children, 1 who is disabled and need a car if I need to get to the hospital ASAP but still threatened! Please avoid this dealership and garage

FG Barnes Vaixhall in Maidstone never return your call or pass messages on. They also mislead you by offering something extra on the vehicle in order to seal the deal then when confirming this with another member of staff details are changed. There are many better vauxhall main dealers in the kent area.