13% Reviews
replied to
51% Recommend
to friend


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45 reviews from our car dealer reviews community
Leave a review for First Cars Direct
Leave a review

45 reviews from our car dealer reviews community

Leave a review for First Cars Direct
Leave a review
"John"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Guy is a totally not trustworthy and using a main dealer logo as his own - pathetic, went to a view a car with my mechanic and he could tell by looking under the bonnet various faults and parts needing replace also pointed out to me panels that didn't quite run right with a poor job done on making the headlight fit, shocking!!!

Tony from First Cars Direct in response to John

Faulse review

"Yes"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi there, first of all this person is a rouge trader just purchased a car from them £15000, yes £15000 only drove car from Edinburgh to Dundee to find out that the car was burning oil in engine Phones warranty to be told my engine needs to be taken out. Upon further investigation mechanic says turbo is using the oil and car also needs piston and rings and because the car only had silver warranty that only cover up to £500. Its a diagrace that people can get away with this Please please do not buy a car from herę as the owner is very rude and does not help you in any way at all and only wants your money certainly doesent not respect his customers. I will be writing to Trading Standards and will be informing the Edinburgh newspapers. VERY UPSET CUSTOMER

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"OUTRAGED"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased our first car from here in March 2014, dealt with the owner. Issues arose with the car within the first 3 months, which were dealt with by the owner's garage free of charge as promised, but same problems have persisted, and now an independent garage won't touch the car as the works have been so badly done. VW Polo is only 7 years old with low mileage. Money we handed over for extra 12 month warranty at time of purchase was (unknown to us until recently) kept by the dealer and used to repair our car, despite the repairs being done within the 3 month warranty he offered us. He has repeatedly lied to us about where the money for our 12 month warranty went, and now will not respond to us regarding the ongoing issues with the car. We will now be reporting him to Edinburgh Trading Standards. Most recent reviewer may say we are negative: you've only had your car half a month, and our initial buying experience was also fine. WOULD NOT RECOMMEND TO ANYONE.

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+1 Found this review helpful

Iain in response to OUTRAGED

Hi there , I have recently bought a low mileage Polo of the exact same age from this company . I've had it two weeks and the brakes are shot , it pulls to one side , engine management light is on and one of the tyres was illegal . I'm just wondering if you returned the Polo you bought ? I've purchased mine on finance and have had no reply to email so am going to reject the car via the finance company .

"Richard"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Firstly, great customer service. Staff very easy to deal with and great knowledge of cars. My transaction was easy and pleasurable and very professional. The car itself was immaculate and I'm certainly delighted with the car and whole experience. Of course I would recommend. I feel sorry that some people are so negative at times. I would not hesitate to shop here again for my wife's next car. Many thanks.

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"Would not return"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not go back because I had a truly horrible experience with First Cars Direct in Edinburgh

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+1 Found this review helpful
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"Audi Steve"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy, would I go back, definitely. It was only last month when i went to First Cars Direct to get my Audi A3 so its all fresh in my mind and im still happy!

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+3 Found this review helpful
"DominicSeddon"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It drives like a dream, so smooth, and real power especially for pulling away. It's very quiet considering its a diesel, and I love the fuel economy, this certainly makes me smile! Thank-you for this mind blowing car I appreciate how helpful you was during my time at your dealership.

"Steven"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rogue dealer who will cut corners and not provide services agreed. Currently being investigated by Trading Standards after receiving my complaints.

"jamiewhitlock"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BMW 3 Series Saloon My first BMW and it certainly lives up to the hype. I have the optional adaptive suspension and auto gearbox which results in a creamy smooth drive which can be either extremely relaxing or exhilarating depending on how you wish to drive it. I regularly drive this car on long motorway drives and the average mpg I am getting is 68.9mpg. It is comfortable and quiet and when needed it can accelerate well in 6th gear.Overall i am very pleased with this car and the hospitality and service First Cars Direct greeted me with was exemplary . Thank you!

"Victoria and Joe"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just had a great experience dealing with First Cars Direct Edinburgh. Staff were very knowledgeable and easy to deal with. The car I bought was of an excellent standard for a used car and pristine clean inside and out. I have recommended this company to many of my friends and colleagues and some have actually gone to buy a car and had a great experience too. I found this garage to operate very professionally and offered me an excellent deal on my car. Recommend to anyone. Great and definitely trustworthy.

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Dealership Information

Hatchback, saloons and 4x4's are all available in the range of used cars sold at First Cars Direct. This family run car dealership have been established for over 30 years and stock popular names such as Volkswagen Passat, Toyota Rav and Vauxhall Astra just to name a few. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
45 reviews3.1 out of 5 stars — Rated Average
Excellent
23
Very Good
0
Average
1
Poor
6
Terrible
15

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Contact Information

Address

First Cars Direct
65-67 Salamander Street
Edinburgh
Midlothian
EH6 7JZ

Get in touch

0131 6293200
https://www.firstcarsdirect.co.uk/

Opening times

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Dealership Statistics

51%
Would recommend this dealer to family and friends
13%
Percent of reviews responded to by this dealer

Additional Information About First Cars Direct

Company Formed: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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