13% Reviews
replied to
51% Recommend
to friend


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45 reviews from our car dealer reviews community
Leave a review for First Cars Direct
Leave a review

45 reviews from our car dealer reviews community

Leave a review for First Cars Direct
Leave a review
"Toby"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just paid £13,000 on a car from them. As soon as I got the car, problems straight away with it. I have had the car a week today and I keep getting excuses why I cant ome down and drop the car off! oh I have still not had a receipt for my car or MOT cert. I am really getting frustrated and I agree trading standards need to look at this guy.

First cars direct from First Cars Direct in response to Toby

Hi. The customer got a full refund back.

Tony from First Cars Direct in response to Toby

Customer got a full refund back, it took a while as customer had taken out finance. So we had to deal with the finance company. And the customer had put 6000 miles On The car.

"Paulin"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, love the Audi a3 sline, will do business again with these guys. Thank you. Rgds, Paulin.

"Duncan"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking for another Subaru Outback, I found one online at First Cars Direct. Went to see it and it looked clean and shiny. Explained to the dealer that I would buy it and take it to my own garage for examination. He assured me that he would have oil and air filters changed along with oil. Took the car home and on the way the engine management light came on, cruise control failed ,and a headlight bulb was blown. My garage examined it, and listed a dozen problems, including a corroded and wet oil filter, dirty oil, brakes shot, a hole in the exhaust, 2 tyres down to indicators, worn links etc. I threatened to reject the car and First Cars agreed to carry out some repairs. I returned the car to them to have the work carried out - making clear that I would have any work not done by them carried out myself at their expense. Any dealer who puts a car out in this condition should not be allowed to deal in cars. DO NOT BUY A CAR FROM FIRST CARS DIRECT!

"David"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a number of problems with the car I bought within the first week of buying it. Dealer just didn't want to know. Ended up costing me a lot of money to get the car sorted and the car was by no means cheap in the first place. Wouldn't advise buying from this dealer!

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"Shaun"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car we bought was advertised with a service record of which we didn't get. Contacted the dealer who was of no help at all. Three month warranty never came through to us, so don't know whether the car was actually covered. To me the dealer was a complete rogue who doesn't deserve to be trading. AVOID AT ALL COSTS.

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Dealership Information

Hatchback, saloons and 4x4's are all available in the range of used cars sold at First Cars Direct. This family run car dealership have been established for over 30 years and stock popular names such as Volkswagen Passat, Toyota Rav and Vauxhall Astra just to name a few. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
45 reviews3.1 out of 5 stars — Rated Average
Excellent
23
Very Good
0
Average
1
Poor
6
Terrible
15

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Contact Information

Address

First Cars Direct
65-67 Salamander Street
Edinburgh
Midlothian
EH6 7JZ

Get in touch

0131 6293200
https://www.firstcarsdirect.co.uk/

Opening times

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Dealership Statistics

51%
Would recommend this dealer to family and friends
13%
Percent of reviews responded to by this dealer

Additional Information About First Cars Direct

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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